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Can't print full e-mail

Last post 03-23-2011, 15:15 by idw. 35 replies.
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  •  02-07-2011, 16:04

    • idw is not online. Last active: Tue, Feb 18 2020, 14:27 idw
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    Re: Can't print full e-mail

    JonR:
    Will it be a new version, an update or just a fix?

    See David Harris' own words.


    Michael

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  •  02-07-2011, 16:33

    • JonR is not online. Last active: 11-10-2013, 14:27 JonR
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    Re: Can't print full e-mail

    idw:

    JonR:
    Will it be a new version, an update or just a fix?

    See David Harris' own words.

     

    OK - so a version 4,61! Looking forward to it and as long as it fixes the printing and forwarding issues
    that has made me so frustrated I will be happy! Maybe there are other goodies also!

    :-)

    Thanks for info - hope it will come soon!  Jon 

  •  02-14-2011, 19:25

    Re: Can't print full e-mail

    My boss just came in and told me that he is fed up and wants to be done with all the problems, and suggested we just go to Outlook.  I'm busy at the moment and so can postpone this a few days.  Hopefully before then a fix/patch/upgrade of Pegasus is available.  Any news at all would be helpful!

     


    Glen Jackson
    Rubb Building Systems
    Sanford, Maine, USA
  •  02-14-2011, 19:46

    • idw is not online. Last active: Tue, Feb 18 2020, 14:27 idw
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    Re: Can't print full e-mail

    Glen Jackson:
    Any news at all would be helpful!

    With some luck you may get satisfied this week, but it's only David Harris who decides on this ...


    Michael

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  •  02-15-2011, 18:41

    • NetwareRulez is not online. Last active: 10-03-2011, 16:22 NetwareRulez
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    Re: Can't print full e-mail

    We'll keep our fingers crossed! Indeed this issue needs to be fixed rather quickly we're getting more and more complaints as well.

    Ron

  •  02-22-2011, 22:02

    • RFrey is not online. Last active: 10-19-2011, 16:55 RFrey
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    Re: Can't print full e-mail

    NetwareRulez:

    We'll keep our fingers crossed! Indeed this issue needs to be fixed rather quickly we're getting more and more complaints as well.

    Ron

    MEGA DITTOS!!

     Here is email that I blasted to our users...feel free to use with yours.

    Due to a greater use of enhanced HTML in email messages of late, more and more frequently Pegasus Mail is cutting off the original contents of emails received when attempting to print, reply to, and/or forward such emails.  Pegasus is actively working on incorporating a solution to this issue.  In the meantime....

    1. Be aware of the issue and make sure that information is not lost as you attempt the above actions.

    2. If you need to print out the message you can try viewing only the text version of the message by clicking on the VIEW button that is shown at the top of the window in which you are reading your email.  Alternately, you can right click on a blank section of the  message and select the fifth option down to "open the message in web browser..."  This will open the message in Internet Explorer (for most users) from which they can print the message.  Note that a warning message will likely appear.

    3. If you wish to REPLY to such a message, then you can try cutting and pasting the original contents into your reply or you can close the email and forward it.  When forwarding it select the third option that allows you "To start a new message with the messages attached."  This will keep the original message intact.  This process could be used for replies and for forwarding of course.

    An Another alternative would be to use http://webmail.highlandtank.com to read and manage your emails.  If you want to keep a copy of your replies or forwarded messages in your Pegasus, then you would need to be sure to blind copy yourself.

    4. If you wish to FORWARD an email the best method is to close the email and then forward it (as above). When forwarding it select the third option that allows you "To start a new message with the messages attached."  This will keep the original message intact.

     Anxiously awaiting the solution....every minute is another nail in the coffin for continued use of Pegasus as our default mail system....

  •  02-23-2011, 12:25

    • idw is not online. Last active: Tue, Feb 18 2020, 14:27 idw
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    Re: Can't print full e-mail

    RFrey:
    NetwareRulez:

    We'll keep our fingers crossed! Indeed this issue needs to be fixed rather quickly we're getting more and more complaints as well.

    Ron

    Anxiously awaiting the solution....every minute is another nail in the coffin for continued use of Pegasus as our default mail system....

    Version 4.61 is available for download now.


    Michael

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  •  02-23-2011, 16:07

    • NetwareRulez is not online. Last active: 10-03-2011, 16:22 NetwareRulez
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    Re: Can't print full e-mail

    That's great news!  I just installed 4.61 directly in production and...  very happy users started calling right away!  . They liked the new icons and most important, the reply/forward/print problems seem to be solved!

     So a big thumbs up for 4.61 !!

     

  •  02-23-2011, 17:56

    • JonR is not online. Last active: 11-10-2013, 14:27 JonR
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    Re: Can't print full e-mail

    PERFECT!!! Looks very promising! Installed perfectly. Jon
  •  02-23-2011, 19:05

    • mganans is not online. Last active: 08-05-2018, 23:46 mganans
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    Re: Can't print full e-mail

    WONDERFUL !!!!!!!

    As soon as I saw Michel post, downloaded and installed the new version.

    Great work, congratulations for David and the rest of the team.

    Miguel




  •  03-22-2011, 17:35

    Re: Can't print full e-mail

    Oh dear.  What am I doing wrong.  I still have the problem.  Delighted to hear it's fixable.  Is there a setting I need to change somewhere?  I am trying to forward, the headers are there but the body of the email is missing.  Is this the same problem?  I am sorry if I am being really thick here.
  •  03-22-2011, 19:21

    • idw is not online. Last active: Tue, Feb 18 2020, 14:27 idw
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    Re: Can't print full e-mail

    NeilBarber:
    Oh dear.  What am I doing wrong.  I still have the problem.  Delighted to hear it's fixable.  Is there a setting I need to change somewhere?  I am trying to forward, the headers are there but the body of the email is missing.  Is this the same problem?  I am sorry if I am being really thick here.

    Did you update to Pegasus Mail 4.61? If so can you please forward this message to beta-reports[at]pmail.gen.nz: Copy it to your new mail folder, then open Help => About Pegasus Mail => Info to check for the New mailbox location, right-click the message in Pegasus Mail's new mail folder and select Message properties which will display the filename (with a CNM extension) at its top, open the respective location in a Windows explorer window and then attach the located CNM file to a message to the above address, preferably zipped.


    Michael

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  •  03-22-2011, 19:48

    Re: Can't print full e-mail

    Hi Michael, yes I've updated.

    Am sending you the message and attachment as per instructions.  

    Thanks for your help.

     

     

  •  03-22-2011, 20:36

    • idw is not online. Last active: Tue, Feb 18 2020, 14:27 idw
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    Re: Can't print full e-mail

    NeilBarber:
    Am sending you the message and attachment as per instructions.  

    Are you sure it's the proper message? I don't see any such problem here (although it looks a bit weird with wrong colors etc. as Pegasus Mail's editor isn't a native HTML editor), but then this message already starts with Begin forwarded message: (and the return-path header contains your address while the mailer is Apple Mail) - is this really the message you're trying to forward or is it already the result of another forwarding using another email application?


    Michael

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  •  03-22-2011, 21:12

    Re: Can't print full e-mail

    Hi there.

    Yes it has already been forwarded.  Does that matter?  The text from "Begin forwarded message...." onwards so including the header info, From, Subject, Date sent and To, is followed by more text in the original, as I received it, from the first forwarder.  When I then try to forward it on, everything after the "Reply to" detail in the forwarded email (it is graphical html as you can hopefully see) is stripped out. 

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