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Mercury 4.80 Crashed (FIXED read Edit3)

Last post 07-27-2016, 8:42 by Joerg. 2 replies.
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  •  07-26-2016, 19:51

    • BrAiNee is not online. Last active: 07-27-2016, 1:04 BrAiNee
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    Mercury 4.80 Crashed (FIXED read Edit3)

    Hi, im running 4.80 since two weeks and it worked fine but today the Program Crashed, error Code 0xc0000417 i restarted it again and it crashed instanly the Version 4.74 never crashed and i used this for years...

    I figured out what the Problem caused, i deleted all files in the QUEUE Directory and then Mercury runs fine, please fix this error or i have to use the old Version again!?

    Name der fehlerhaften Anwendung: mercury.exe, Version:, Zeitstempel: 0x55d1ef44

    Name des fehlerhaften Moduls: mercury.exe, Version:, Zeitstempel: 0x55d1ef44

    Ausnahmecode: 0xc0000417

    Fehleroffset: 0x001d6512

    ID des fehlerhaften Prozesses: 0x1bc0

    Startzeit der fehlerhaften Anwendung: 0x01d1e763af9d4b00

    Pfad der fehlerhaften Anwendung: D:\MERCURY\mercury.exe

    Pfad des fehlerhaften Moduls: D:\MERCURY\mercury.exe

    Berichtskennung: edf07634-5356-11e6-abad-902b3437f147


    i replayed the error and it crashed everytime when i send a mail that could not delivered so i set "Maximum number of retries allowed before failure! to 2 after this two retries Mercury crashed and does not start again even i delete all files from the QEUE Directory. i turnt of delivery Status notification but it does not help. How can we fix this ? 


    It crashed when "Processing failed deliveries and generating notifications" 

    Edit3: :) HAPPY i fixed it ! I Setup a "Delivery failure template" file in the Mercury Core Modul Configuration (Tab Files) now it doesnt Crash anymore.

  •  07-26-2016, 22:02

    • BrAiNee is not online. Last active: 07-27-2016, 1:04 BrAiNee
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    Re: Mercury 4.80 Crashed Again and Again

  •  07-27-2016, 8:42

    • Joerg is not online. Last active: 04-03-2020, 13:37 Joerg
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    Re: Mercury 4.80 Crashed Again and Again

    Hi BrAiNee,

    I'm wondering that this delivery failure template was not in place with you. We are using Mercury also since years and have updated to 4.80 some months ago. I have never created this template. It was available in 4.7x and also after the update to 4.80 automatically.

    I (as the defined postmaster) regularly get delivery failure notification from the core module. Sometimes a user makes typing errors or the adressee mailbox is unavailable. This is every day routine where I receive those failure messages from Core Module.

    But I agree, without such a defined template Mercury must never crash because of this.


    Gruesse von der Ostsee


    Mercury 4.81.187 @Windows Server 2016, with 16-100 user licence
    Pegasus 4.73.639, network installation
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