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Problem sending mail

Last post 04-18-2019, 16:07 by Euler GERMAN. 11 replies.
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  •  04-15-2019, 17:44

    Problem sending mail

    I've been a very happy  user of Pegasus for over 20 years. I'm currently using V4.73. For no apparent reason, I suddenly cannot send outgoing emails. I can download incoming mail, but when  I click on the send command, nothing happens, the mail just sits in the queued mail box. I have checked the server and port addresses in the Internet Options, and my service provider confirms that these are correct. So it is not a service provider problem. I decided to reinstall Pegasus V4.73 but cannot find it listed as an available download. Any suggestions?
  •  04-15-2019, 18:10

    • Brian Fluet is not online. Last active: 04-18-2019, 18:16 Brian Fluet
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    Re: Problem sending mail

    The most current version is available from the Pegasus Mail website at www.pmail.com although it's very unlikely that a reinstall will help.  Turn on session logging then attempt a send and review the resulting log for a clue into the cause of failure.  DO NOT post the entire content of a log file because it will contain your credentials in easily decryptable form.  These are in the 4 lines following "AUTH LOGIN" (two of the lines start with "334").  Obfuscate these or remove them before posting the content.

    To turn on session logging go to Tools > Internet options.  You'll see the tick box at the bottom of the General tab.  Don't forget to turn it off when done troubleshooting.

    The log file will be created in a subdirectory of your home mailbox directory named TCPLogs.  The filename will be in the format TCP-??????-????-?.smtp.  It is a plain text file readable with a text editor like Notepad.

  •  04-16-2019, 1:44

    Re: Problem sending mail

    It could be a disabled SMTP as OP did not mention any error dialog. An error pop-up would happen if SMTP fails. As he said that nothing happened I'd look if SMTP settings was disabled in some way.

    Please, check on "Tools > Internet options... > Sending (SMTP)" to check if your current host have a (disabled) tag by its side. If not, click on Edit button and check its settings.

    Best,
    Euler
  •  04-16-2019, 16:42

    Re: Problem sending mail

     Hi. Thanks for your rapid responses. Definitely not a disabled SMTP. Have checked this as well as all my own settings with my internet service provider. When trying to send,nothing at all happens. The messages just sit in the queue!  I've not yet had a chance to try Brian's suggestion as I've had a stack of other urgent stuff to handle, but will try it later today. If that doesn't help I'll try again to find V4.73 and reinstall. Either way I'll report back.

  •  04-16-2019, 17:17

    • Brian Fluet is not online. Last active: 04-18-2019, 18:16 Brian Fluet
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    Re: Problem sending mail

    Euler make a good point about mail going directly to the queue.  Either configuration is set to queue mail or the smtp server isn't available (which should trigger some sort of error).  What happens when you try to send a queued message?

    If you use multiple identities and have the option enabled to "Send mail at once without placing in queue" keep in mind that setting is identity specific as is the smtp host selection.

    If still no joy, consider disabling the current smtp host and creating a new one to rule out a problem with the existing smtp host file.

     

  •  04-16-2019, 17:34

    Re: Problem sending mail

    Hi Brian. I followed your suggestion and found an interesting result. It appears that my computer is trying to access the incorrect server. The TCPLog reflects as follows:

    17:04:21.548: >> -ERR Logon failure: unknown user name or bad password.<cr><lf>

    17:04:21.551: << QUIT<cr><lf>

    17:04:21.578: >> +OK Microsoft Exchange Server 2010 POP3 server signing off.<cr><lf>

    17:04:21.578: --- Connection closed at 16 Apr 2019, 17:04:21.578. --- 

    But my outgoing server, as correctly shown in my Internet Options, has an SMTP2  address. 

    So my computer is trying to log into my receiving mail POP2 server instead of my outgoing SMTP2 server! Any suggestions as to how to fix this? This is the first time I've encountered this problem, which seems to be a software problem at my side rather than at the service provider's side.

      

  •  04-16-2019, 17:56

    Re: Problem sending mail

    Sorry Brian, it seems that I was too hasty in sending the previous message. On rereading the TCP Log it may be that the "POP3 server signing off" refers to Microsoft's own server..

    But the comment about "unknown user name or bad password" sheds no light on the matter, because the user name and password are definitely correct. I have checked and double-checked these. Also, following my service provider's suggestion, I have downloaded a beta product called Blue Mail and successfully sent an email from there using the user name and password as these appear in my Internet Tools. 

  •  04-16-2019, 17:58

    • Brian Fluet is not online. Last active: 04-18-2019, 18:16 Brian Fluet
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    Re: Problem sending mail

    I don't know how this could be happening.  POP3 host configuration files and SMTP host configuration files are unique files used based on the host selection in the in the Receiving and Sending tabs of Internet Options.  I would review every detail but would certainly create a new SMTP host configuration and disable then delete the old one once the new one is working.

    After thought... Check your smtp host to see if it is configured to authenticate with one of the POP3 authentication options.

  •  04-16-2019, 19:35

    • Brian Fluet is not online. Last active: 04-18-2019, 18:16 Brian Fluet
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    Re: Problem sending mail

    Earlier in this discussion I mentioned that the login credentials are logged.  The entries following the 334 entries are the username and password, base 64 encrypted.  Use an online decryption tool like the one at www.base64decode.org to confirm what is being transmitted.  Check for something invisible like a leading or trailing space.

    Also confirm in your smtp host configuration (Security tab) that the option "Only use SSLv3.." is not checked although this one should log an issue about SSL but, IIRC, an SSL version issue results in a failed authentication.

  •  04-17-2019, 18:12

    Re: Problem sending mail

    Sorry if I'm too late. Didn't get posted by e-mail.

    Anyway, a good way to guarantee a correct SMTP authentication is setting "Login to the SMTP server using a POP3 username/password" checkbox option. This has saved my bacon more than once specially when I change passwords.
    Best,
    Euler
  •  04-18-2019, 13:28

    Re: Problem sending mail

    As I suspected all along, but denied by my service provider, the problem was at their end, not mine. I followed the advice given by both of you, Although they had been adamant that the problem lay in the Pegasus software, after seeing the results of the session logs and other items they assigned me a different smtp address and port number, and my mail went through without a hitch.  There is now a new strange thing which I've never had before, which once again seems to be at their end. Instead of waiting till I click the download button, I now get a message flashing on my screen every time a new email arrives at their server! Very distracting when I am working on a spreadsheet or document, but I'm sure I'll sort this out with them.  Thanks for your kind help and advice.
  •  04-18-2019, 16:07

    Re: Problem sending mail

    geoff in SA:
    As I suspected all along, but denied by my service provider, the problem was at their end, not mine. I followed the advice given by both of you, Although they had been adamant that the problem lay in the Pegasus software, after seeing the results of the session logs and other items they assigned me a different smtp address and port number, and my mail went through without a hitch.  There is now a new strange thing which I've never had before, which once again seems to be at their end. Instead of waiting till I click the download button, I now get a message flashing on my screen every time a new email arrives at their server! Very distracting when I am working on a spreadsheet or document, but I'm sure I'll sort this out with them.  Thanks for your kind help and advice.

    Hmm,  maybe Pegasus is polling your server without downloading its contents. I use this setting myself to one of my accounts which contents are downloaded only manually. Is the message you mentioned the Telltale? I through the Telltale that I'm informed about mail on my three NMF (two of them added ones) as well those on IMAP. This setting can be toggled on and off in "Options > User interface > Reporting/logging > New mail reporting > Notify of new mail using a floating "Telltale" window".

    Maybe you could publish screenshots of your Pmail Internet settings. It would help a lot to locate any culprit if any. Below one of mine.

     


     

    Below POP3 details



     

    Below SMTP details


     

    I hope this helps.


    Best,
    Euler
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