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Cannot Send Large Attachments

Last post 07-13-2019, 12:05 by idw. 5 replies.
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  •  07-12-2019, 7:22

    • Flosex is not online. Last active: 19 Jul 2019, 7:58 Flosex
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    Cannot Send Large Attachments

    I am using Pegasus 2.4.10.3 recently installed on a new Windows 10 desktop computer and cannot send large attachments, more than about 500kB.  I have been using Pegasus for 20 years or so on a number of different computers and have never had this problem.  I am also using it now on another older Windows 8.1 desktop computer that is working fine with large attachments.

    I have gone through all the Options and Internet Options in the Tools menu, but cannot find anything that may account for not being able to send large attachments.  Can anyone suggest why this is happening, please, or anything I can try to overcome the problem?

    Thanks, Chris

  •  07-12-2019, 9:44

    • idw is online. Last active: Wed, Oct 23 2019, 17:57 idw
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    Re: Cannot Send Large Attachments

    Flosex:
    Can anyone suggest why this is happening, please, or anything I can try to overcome the problem?

    Not without any further information. What makes you believe you cannot send large attachments? Do you get any kind of error message? And if so, what does it say?


    Michael

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  •  07-12-2019, 11:23

    • Flosex is not online. Last active: 19 Jul 2019, 7:58 Flosex
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    Re: Cannot Send Large Attachments

    Sorry Michael, I should have said.  

    The 'SMTP Network or Protocol Error Sending Mail' icon appears with the following trace:

    09:47:53.604: --- 12 Jul 2019, 9:47:53.604 ---

    09:47:53.604: Connect to 'relay.plus.net', timeout 30 seconds.

    09:47:54.770: >> 220 avasout06 smtp relay.plus.net

    09:47:54.771: << EHLO [192.168.1.68]

    09:47:54.811: >> 250-avasout06 hello [87.114.165.210], pleased to meet you

    09:47:54.811: >> 250-HELP

    09:47:54.811: >> 250-AUTH LOGIN PLAIN

    09:47:54.811: >> 250-SIZE 104857600

    09:47:54.811: >> 250-PIPELINING

    09:47:54.811: >> 250-8BITMIME

    09:47:54.811: >> 250 OK

    09:47:54.829: << MAIL FROM:<chris@g4bue.com> SIZE=3521062

    09:47:54.872: >> 250 <chris@g4bue.com> sender ok

    09:47:54.872: << RCPT TO:<susrida@gmail.com>

    09:47:54.912: >> 250 <susrida@gmail.com> recipient ok

    09:47:54.912: << DATA

    09:47:54.951: >> 354 OK

    09:48:28.273: 8: Socket read timeout

    09:48:28.273: >>  

    Afterwards, I receive an email as follows: 

    Delivery has failed on the enclosed message for the following reasons reported either by the mail delivery system on the mail relay host or by the local TCP/IP transport module:

       *** TCP/IP error while processing job ***

       A network error has occurred while WinPMail    attempted to send your message. This error could be caused by many conditions, including the following:

         * The remote host may have gone down.

         * Your network may have been broken or gone down.

         * You may have a configuration problem in your WINSOCK.DLL. * If running on a SLIP line, you may have experienced a timeout (increase the value in WinPMail's Network Config. Dialog), or the phone line may have gone down or suffered from excessive line noise.

       WinPMail will requeue your message and try again later.

    In my Tools/Internet Options/Sending (SMTP)/ option for my SMTP, I have the Timeout set for 30 seconds (which it is set to on the Windows 8.1 desktop that works fine). I have just tried increasing this to 120 seconds and have managed to send an email with a  3.5M attachment to myself as a test, and all appears to have gone well. 

    Could this have been the problem?

    Chris 


     

  •  07-12-2019, 14:09

    • idw is online. Last active: Wed, Oct 23 2019, 17:57 idw
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    Re: Cannot Send Large Attachments

    Attachment: Options.jpg
    Flosex:
    In my Tools/Internet Options/Sending (SMTP)/ option for my SMTP, I have the Timeout set for 30 seconds (which it is set to on the Windows 8.1 desktop that works fine). I have just tried increasing this to 120 seconds and have managed to send an email with a  3.5M attachment to myself as a test, and all appears to have gone well. 

    Could this have been the problem?

    Yes, but there's a similar option on the General tab which you should also set to a longer timout, see below:


    Michael

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  •  07-12-2019, 15:45

    • Flosex is not online. Last active: 19 Jul 2019, 7:58 Flosex
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    Re: Cannot Send Large Attachments



    Thanks again, Michael.  That was set to 5 seconds (as it is on my Windows 8.1 desktop computer), but I have now changed both to 60 seconds, like you.

    Many thanks for your help.

    Chris 

  •  07-13-2019, 12:05

    • idw is online. Last active: Wed, Oct 23 2019, 17:57 idw
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    Re: Cannot Send Large Attachments

    You're welcome!

    Michael

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