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Not receiving some external emails

Last post 10-07-2019, 18:50 by MooseLook. 3 replies.
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  •  10-02-2019, 18:45

    Not receiving some external emails

     Hello,

     

    We are experiencing issues of not getting some external email messages

    recently, We are using Mercury/32 v4.80.149 and have determined that some of the messages missing have email

    addresses that end in icloud.com and aol.com.

    I have been told our spam filter is disabled.

    Can anyone suggest a log file to review that might help point us in the right direction in resolving this issue ?

    Thanks,

    MooseLook

  •  10-02-2019, 20:21

    • Brian Fluet is not online. Last active: 10-19-2019, 3:32 Brian Fluet
    • Top 10 Contributor
    • Joined on 12-24-2014
    • North Carolina, USA
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    Re: Not receiving some external emails

    ...Logs\MercuryCore\  contains log files of every message processed (Date, Time, Sender, Disposition, and some other stuff that I can't explain).  It will show you what user a message was delivered to or whether a message was killed (by filter or by daemon). 

    Be aware that "killed" does not necessarily mean deleted. It's only an indication that the message was affected by a filter or daemon.

    I don't know what disposition is logged when a message is acted upon by Content Control or Spamhalter.

  •  10-02-2019, 23:45

    Re: Not receiving some external emails

    Thanks Brian!

    I will take a look and report back

    Thanks,

    MooseLook 

  •  10-07-2019, 18:50

    Re: Not receiving some external emails

    Did look through the files to see if any issues. Also had the ISP setup an outer perimeter spam filter in hoping it catches one of these emails that are getting bounced. My understanding is that the sender will not get any return errors or message so that might be an option for hints 

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