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TCP/IP communication error. - Network error; delivering anyway.

  •  04-24-2009, 21:57

    • bwhite is not online. Last active: 10 Dec 2009, 23:24 bwhite
    • Top 500 Contributor
    • Joined on 03-24-2009
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    TCP/IP communication error. - Network error; delivering anyway.

    Help,  I have been have a problem with retreiving emails using MercuryD.  Certain emails with a Word or Excel attachment will not be retrieved.

    My latest example is an email with an Excel attachment.  It is not every Excel attachment though.

    here is a protion of the log file

    13:43:27.875: --- Fri Apr 24 13:43:27 2009 ---
    13:43:27.875: Connect to 'mail.****', timeout 30.
    13:43:28.875: >> +OK go ahead<cr><lf>
    13:43:28.875: << USER ******<cr><lf>
    13:43:28.906: >> +OK Tell me your password.<cr><lf>
    13:43:28.906: << PASS *******<cr><lf>
    13:43:28.968: >> +OK Welcome aboard! You have exactly one message.<cr><lf>
    13:43:28.968: << STAT<cr><lf>
    13:43:28.000: >> +OK 1 12600<cr><lf>
    13:43:28.000: << LIST<cr><lf>
    13:43:29.046: >> +OK Scan list follows:<cr><lf>
    13:43:29.281: >> 1 12599<cr><lf>
    13:43:29.281: >> .<cr><lf>
    13:43:29.296: << RETR 1<cr><lf>
    13:43:29.328: >> +OK Message follows<cr><lf>
    13:43:29.328: >> X-Envelope-To: *******<cr><lf>
    13:43:29.328: >> Return-path: <*****><cr><lf>
    13:43:29.328: >> Envelope-to: *******<cr><lf>
    13:43:29.328: >> Delivery-date: Fri, 24 Apr 2009 12:43:21 -0700<cr><lf>
    13:43:29.328: >> Received: from [66.6.63.20] (port=34347 helo=mail4h.hosting.************)<cr><lf>
    13:43:29.328: >>  by cluster01.**********with ESMTP id 1LxRIu-000Pny-5p <cr><lf>
    13:43:29.328: >>  for ********; Fri, 24 Apr 2009 12:43:21 -0700<cr><lf>
    13:43:29.343: >> Received: from exim by mail4h.hosting.******** with spam-scanned (Exim 4.69)<cr><lf>
    13:43:29.343: >>  (envelope-from <**********>)<cr><lf>
    13:43:29.343: >>  id 1LxRIs-00052i-3h<cr><lf>
    13:43:29.343: >>  for *************; Fri, 24 Apr 2009 19:43:19 +0000<cr><lf>
    13:43:29.343: >> X-Spam-Checker-Version: SpamAssassin 3.2.4 (2008-01-01) on mail4h<cr><lf>
    13:43:29.343: >> X-Spam-Level: <cr><lf>
    13:43:29.343: >> X-Spam-Status: No, score=0.1 required=5.0 tests=ALL_TRUSTED,AWL,HTML_MESSAGE,<cr><lf>
    13:43:29.343: >>  MIME_HTML_MOSTLY shortcircuit=no autolearn=ham version=3.2.4<cr><lf>
    13:43:29.343: >> Received: from s142-59-18-230.ab.**************** ([142.59.*******] helo=********)<cr><lf>
    13:43:29.343: >>  by mail4h.hosting.************* with esmtpa (Exim 4.69)<cr><lf>
    13:43:29.343: >>  (envelope-from <***************>)<cr><lf>
    13:43:29.343: >>  id 1LxRIq-0004yg-UN<cr><lf>
    13:43:29.343: >>  for *************; Fri, 24 Apr 2009 19:43:18 +0000<cr><lf>
    13:43:29.343: >> From: "**********" <**************><cr><lf>
    13:43:29.343: >> To: <**************><cr><lf>
    13:43:29.343: >> Subject: rsc claim <cr><lf>
    13:43:29.343: >> Date: Fri, 24 Apr 2009 13:43:10 -0600<cr><lf>
    13:43:29.343: >> Message-ID: <****************><cr><lf>
    13:43:29.343: >> MIME-Version: 1.0<cr><lf>
    13:43:29.343: >> Content-Type: multipart/mixed;<cr><lf>
    13:43:29.343: >>  boundary="----=_NextPart_000_00F1_01C9C4E2.9F30FA90"<cr><lf>
    13:43:29.343: >> X-Mailer: Microsoft Office Outlook 11<cr><lf>
    13:43:29.343: >> X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579<cr><lf>
    13:43:29.343: >> Thread-Index: AcnFFOYnDKc5ao4HTliHS/J2UdyYyA==<cr><lf>
    13:43:29.343: >> X-Auth: <cr><lf>
    13:43:29.343: >> X-Local-ID: 1LxRIu-000Pny-5p<cr><lf>
    13:43:29.343: >> X-GeoIP-Code: CA<cr><lf>
    13:43:29.343: >> X-GeoIP-Country: Canada<cr><lf>
    13:43:29.343: >> X-GeoIP-Region: ON<cr><lf>
    13:43:29.343: >> X-GeoIP-City: *****<cr><lf>
    13:43:29.343: >> X-GeoIP-PostalCode: *****<cr><lf>
    13:43:29.343: >> X-GeoIP-Latitude: ***********8<cr><lf>
    13:43:29.343: >> X-GeoIP-Longitude: -75.699997<cr><lf>
    13:43:29.343: >> X-GeoIP-MetroCode: 0<cr><lf>
    13:43:29.343: >> X-GeoIP-AreaCode: 0<cr><lf>
    13:43:29.343: >> X-PEP: build Mar 24 2009 10:46:34<cr><lf>
    13:43:29.343: >> X-UIDL: 8577cf02b353bd623a6b7cae177f1e44<cr><lf>
    13:43:29.343: >> X-Filename: new/49f21659.000183c6.cluster01.*************:2,Z<cr><lf>
    13:43:29.343: >> <cr><lf>
    13:43:29.343: >> <cr><lf>
    13:43:29.343: >> This is a multi-part message in MIME format.<cr><lf>
    13:43:29.343: >> <cr><lf>
    13:43:29.343: >> ------=_NextPart_000_00F1_01C9C4E2.9F30FA90<cr><lf>
    13:43:29.343: >> Content-Type: multipart/alternative; boundary="----=_NextPart_001_00F2_01C9C4E2.9F30FA90"<cr><lf>
    13:43:29.343: >> <cr><lf>
    13:43:29.343: >> <cr><lf>
    13:43:29.343: >> ------=_NextPart_001_00F2_01C9C4E2.9F30FA90<cr><lf>
    13:43:29.343: >> Content-Type: text/plain; charset="us-ascii"<cr><lf>
    13:43:29.343: >> Content-Transfer-Encoding: 7bit<cr><lf>
    13:43:29.343: >> <cr><lf>
    13:43:29.343: >>  <cr><lf>
    13:43:29.343: >> <cr><lf>
    13:43:29.343: >> <cr><lf>
    13:43:29.343: >> ------=_NextPart_001_00F2_01C9C4E2.9F30FA90<cr><lf>
    13:43:29.343: >> Content-Type: text/html; charset="us-ascii"<cr><lf>
    13:43:29.343: >> Content-Transfer-Encoding: quoted-printable<cr><lf>
    13:43:29.343: >> <cr><lf>
    13:43:29.343: >> <html xmlns:o=3D"urn:schemas-microsoft-com:office:office" =<cr><lf>
    13:43:29.359: >> xmlns:w=3D"urn:schemas-microsoft-com:office:word" =<cr><lf>
    13:43:29.359: >> xmlns=3D"http://www.w3.org/TR/REC-html40"><cr><lf>
    13:43:29.359: >> <cr><lf>
    13:43:29.359: >> <head><cr><lf>
    13:43:29.359: >> <META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =<cr><lf>
    13:43:29.359: >> charset=3Dus-ascii"><cr><lf>
    13:43:29.359: >> <meta name=3DGenerator content=3D"Microsoft Word 11 (filtered medium)"><cr><lf>
    13:43:29.359: >> <style><cr><lf>
    13:43:29.359: >> <!--<cr><lf>
    13:43:29.359: >>  /* Style Definitions */<cr><lf>
    13:43:29.359: >>  p.MsoNormal, li.MsoNormal, div.MsoNormal<cr><lf>
    13:43:29.359: >>  {margin:0in;<cr><lf>
    13:43:29.359: >>  margin-bottom:.0001pt;<cr><lf>
    13:43:29.359: >>  font-size:12.0pt;<cr><lf>
    13:43:29.359: >>  font-family:"Times New Roman";}<cr><lf>
    13:43:29.359: >> a:link, span.MsoHyperlink<cr><lf>
    13:43:29.359: >>  {color:blue;<cr><lf>
    13:43:29.359: >>  text-decoration:underline;}<cr><lf>
    13:43:29.359: >> a:visited, span.MsoHyperlinkFollowed<cr><lf>
    13:43:29.359: >>  {color:purple;<cr><lf>
    13:43:29.359: >>  text-decoration:underline;}<cr><lf>
    13:43:29.359: >> span.EmailStyle17<cr><lf>
    13:43:29.359: >>  {mso-style-type:personal-compose;<cr><lf>
    13:43:29.359: >>  font-family:Arial;<cr><lf>
    13:43:29.359: >>  color:windowtext;}<cr><lf>
    13:43:29.359: >> @page Section1<cr><lf>
    13:43:29.359: >>  {size:8.5in 11.0in;<cr><lf>
    13:43:29.359: >>  margin:.5in .5in .5in .5in;}<cr><lf>
    13:43:29.359: >> div.Section1<cr><lf>
    13:43:29.359: >>  {page:Section1;}<cr><lf>
    13:43:29.359: >> --><cr><lf>
    13:43:29.359: >> </style><cr><lf>
    13:43:29.359: >> <cr><lf>
    13:43:29.359: >> </head><cr><lf>
    13:43:29.359: >> <cr><lf>
    13:43:29.359: >> <body lang=3DEN-US link=3Dblue vlink=3Dpurple><cr><lf>
    13:43:29.359: >> <cr><lf>
    13:43:29.359: >> <div class=3DSection1><cr><lf>
    13:43:29.359: >> <cr><lf>
    13:43:29.359: >> <p class=3DMsoNormal><font size=3D2 face=3DArial><span =<cr><lf>
    13:43:29.359: >> style=3D'font-size:10.0pt;<cr><lf>
    13:43:29.359: >> font-family:Arial'><o:p>&nbsp;</o:p></span></font></p><cr><lf>
    13:43:29.359: >> <cr><lf>
    13:43:29.359: >> </div><cr><lf>
    13:43:29.359: >> <cr><lf>
    13:43:29.359: >> </body><cr><lf>
    13:43:29.359: >> <cr><lf>
    13:43:29.359: >> </html><cr><lf>
    13:43:29.359: >> <cr><lf>
    13:43:29.359: >> ------=_NextPart_001_00F2_01C9C4E2.9F30FA90--<cr><lf>
    13:43:29.359: >> <cr><lf>
    13:43:29.359: >> ------=_NextPart_000_00F1_01C9C4E2.9F30FA90<cr><lf>
    13:43:29.359: >> Content-Type: application/vnd.ms-excel; name="RSC Claim1.xls"<cr><lf>
    13:43:29.359: >> Content-Transfer-Encoding: base64<cr><lf>
    13:43:29.359: >> Content-Disposition: attachment; filename="RSC Claim1.xls"<cr><lf>
    13:43:29.359: >> <cr><lf>
    13:43:29.359: >> 0M8R4KGxGuEAAAAAAAAAAAAAAAAAAAAAPgADAP7/CQAGAAAAAAAAAAAAAAABAAAAAQAAAAAAAAAA<cr><lf>
    13:43:29.375: >> EAAAIAAAAAEAAAD+////AAAAAAAAAAD/////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> ////////////////////////////////////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> ////////////////////////////////////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> ////////////////////////////////////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> ////////////////////////////////////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> ////////////////////////////////////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> ////////////////////////////////////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> ///////////////////////////////////////////////////////////////////////////9<cr><lf>
    13:43:29.375: >> ////HwAAAAMAAAAEAAAABQAAAAYAAAAHAAAACAAAAAkAAAAKAAAACwAAAAwAAAANAAAADgAAAA8A<cr><lf>
    13:43:29.375: >> AAAQAAAAEQAAABIAAAATAAAAFAAAABUAAAAWAAAAFwAAABgAAAAZAAAAGgAAABsAAAAcAAAAHQAA<cr><lf>
    13:43:29.375: >> AB4AAAD+////KgAAAP7///8iAAAAIwAAACQAAAAlAAAAJgAAACcAAAAoAAAAKQAAACsAAAD+////<cr><lf>
    13:43:29.375: >> LAAAAC0AAAD+////////////////////////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> ////////////////////////////////////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> ////////////////////////////////////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> ////////////////////////////////////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> ////////////////////////////////////////////////////////////////////////////<cr><lf>
    13:43:29.375: >> /////////////////////////////////////////////////////////////////////////1IA<cr><lf>
    13:43:29.375: >> bwBvAHQAIABFAG4AdAByAHkAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA<cr><lf>

    .....

    13:43:29.562: >> AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA<cr><lf>
    13:43:29.562: >> AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA<cr><lf>
    13:43:29.562: >> AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA<cr><lf>
    13:43:29.562: >> AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA<cr><lf>
    13:43:29.562: >> AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA<cr><lf>
    13:43:29.875: 7: Socket read error 10054 (connection aborted by remote host)
    13:43:29.875: << QUIT<cr><lf>
    13:43:29.875: 9: Socket write error 10054 (connection aborted by remote host)
    13:43:29.875: --- Connection closed normally at Fri Apr 24 13:43:29 2009. ---
    13:43:29.875:

    I can create a new excel file and copy the info from this file and then send the new file as an attachment and it will go thru.

    Even if we delete all the contents of this excel sheet and attach it the same problem.

    We have seen the same problem with some MS Word files but a lot less often.

    We can send this email from an internal account thru Mercury and it will be delivered, it just seems to be with how MercuryD is handling it.

    Anyone have any ideas?

     

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