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Mercury Service Queue Hang on W2008

  •  05-13-2010, 15:03

    Mercury Service Queue Hang on W2008

    We recently upgraded to Mercury 4.72 and Windows 2008 R2 on 32 bit architecture.

    Occasionally , under high volumes our Mercury mail Queue is failing to process correctly. The Mercury service seems to be CPU bound, consuming 12%CPU on a Quad CPU for hours. No email is delivered. A restart of  the service un-hangs it and the queue is quickly processed.

    The log files show no errors.

     

    We operate Mercury mostly as an internal  SMTP relay engine to push PDF docs through a larger Exchange PostOffice.

     

     Below is our INI file. Any suggestions are greatly appreciated.

    Peter Dunphy

     

     #  MERCURY.INI generated by Mercury Setup
    #
    #
    #  Sample Bindery Mode MERCURY.INI file (in fact, the one I use on
    #  my production server). This one implements most of the possible
    #  switches for each module, but you can edit it to do less if you
    #  wish. All the fields shown below are described in the file
    #  MGUIDE.HLP which is supplied in the Mercury archive.
    #
    #  Anything after a '#' to the end of the line is a comment and
    #  is stripped out before parsing. Trailing and leading whitespace
    #  is also stripped before parsing. Many sample commands have been
    #  left in this file commented out for reference purposes.
    #

    [General]
    myname:          cpnt.gnb.ca    # Canonical name for this server
    timezone:        +0000    # Time Zone to add to date fields
    file_api:        1    # Use the file api instead of queues
    mailqueue:       D:\MERCURY\QUEUE    # Where mail should be put for delivery
    smtpqueue:       D:\MERCURY\QUEUE    # Where the SMTP client should look for mail
    newmail_path:    D:\MERCURY\MAIL\~N    # Where to find the users' WinPMail mailboxes.

    [Protocols]
    D:\MERCURY\MERCURYS.DLL
    D:\MERCURY\MERCURYP.DLL
    # D:\MERCURY\MERCURYE.DLL
    D:\MERCURY\MERCURYC.DLL
    # D:\MERCURY\MERCURYD.DLL
    # D:\MERCURY\MERCURYH.DLL
    # D:\MERCURY\MERCURYF.DLL
    # D:\MERCURY\MERCURYW.DLL
    # D:\MERCURY\MERCURYX.DLL
    # D:\MERCURY\MERCURYI.DLL

    [Mercury]
    failfile:      D:\MERCURY\Mercury\FAILURE.MER    # Delivery failure notification template
    confirmfile:   D:\MERCURY\Mercury\CONFIRM.MER    # Delivery confirmation template
    aliasfile:     D:\MERCURY\Mercury\ALIAS.MER    # System-wide alias file
    synfile:       D:\MERCURY\Mercury\SYNONYM.MER    # User synonym database
    listfile:      D:\MERCURY\Mercury\LISTS.MER    # List of lists
    logfile:       D:\MERCURY\Mercury\system.log    # Traffic logging file
    logwidth:      30    # Width of address fields in logfile
    retpath:       1    # Do/Don't use 'return-path' for errors
    maxhops:       30    # Used to detect mailing loops
    gullible:      0    # If NZ, don't validate 'From' fields
    bitnethost:    cunyvm.cuny.edu    # Relay host for '.bitnet' rewrites
    poll:          10   # Seconds between queue polling cycles
    scratch:       D:\MERCURY\Scratch    # Where we can write temp files
    returnlines:   15    # How many lines of failed messages to return
    postmaster:    depcon    # NetWare UIC of postmaster
    broadcast:     1    # Yes, we want broadcast notifications, but
    receipts:      0    # ... no broadcasts for receipt confirmations
    PM_notify:     1    # Do/Don't send errors to the postmaster
    change_owner:  1    # Change message ownership to recipient
    auto_tzone:    1    # If NZ, obtain timezone information from OS
    LogLevel:      25    # System message reporting level
    LogMax:        100    # Maximum number of system messages to store
    RetryPeriod:   5    # Period between job retries (minutes)
    MaxRetries:    30    # Maximum number of times a job can fail
    TwoPasses:     1    # If NZ, process submission queue in 2 passes
    Autoaddress:   0    # If NZ, auto-generate user addresses based on name
    Daily_exit:    0    # If NZ, auto-restart each day after maintenance
    No_Areply:     0    # If NZ, disable automatic replies system-wide
    Alt_Forward:   1    # If NZ, allow alternate forwarding specification
    Maint_hour:    2    # Hour for daily maintenance (24-hour clock)
    Maint_min:     0    # Minute for daily maintenance
    Retry_Mode:    0    # If NZ, use progressive backoff for queue retries
    Local_DSNs:    1    # If NZ generate Delivery Status for local users only
    DSN_time1:     3600    # Seconds deferred before first DSN is sent
    DSN_time2:     7200    # Seconds deferred before second DSN is sent
    DSN_time3:     14400    # Seconds deferred before third DSN is sent
    Host_in_title: 0    # If NZ, show hostname in system tray and taskbar
    Lingering:     0    # Enable or disable 'lingering mailboxes'
    Linger_Timeout: 60   # Seconds before a lingering mailbox is shut down
    Alert_Host:    notify.pmail.com    # Host to check for licensee advisories
    Alert_Interval: 720   # Frequency in minutes (min 240) for checks
    Alert_Flags:   3    # Flags controlling advisory checks

    [MercuryC]
    Host : mailserv.gnb.ca
    Failfile : D:\MERCURY\Mercury\FAILURE.MER
    HELO : CPNT.GNB.CA
    Poll : 30
    Scratch : D:\MERCURY\Mercury
    ReturnLines : 15
    Timeout : 30
    ESMTP : 1
    POP3_Auth : 0
    Logfile : d:\mercury\logs\smtpcli.log
    Log_Verbose : 0
    Session_logging : d:\mercury\logs\smtpcli
    Session_logmode : 0

    [MercuryE]
    Poll : 15
    Timeout : 60
    # Session_logging : o:\mail\mercury\melogs
    # Session_logmode : 1
    # Nameservers : 139.80.64.1

    [MercuryD]
    scratch              :     D:\MERCURY\Mercury
    # Timeout : 30
    # Poll : 120               # How often to check hosts for new mail (seconds)

    [MercuryS]
    Debug : 1
    HELO : cpnt.gnb.ca
    Logfile : D:\MERCURY\Logs\MERCURYS.LOG
    Timeout : 30
    Relay : 0
    Strict_Relay : 0
    Allow_Illegals : 0
    SMTP_Authentication : 1
    Auth_File : smtpauth
    Session_logging : D:\MERCURY\Logs\smtp.LOG
    Session_logmode : 0
    Compliance_Settings : 0
    Maximum_Failed_Rcpts : 4
    Max_Relay_Attempts : 4
    SSL_Mode : 0
    ST_Blacklisting : 288
    No_VRFY : 0
    SMTP_ConnFlags : 0

    [MercuryP]
    Scratch : D:\MERCURY\Mercury
    Logfile : pop3log.log
    Stack : 32768
    Mark_Read : 1
    SSL_Mode : 0
    Login_Disabled : 0
    UIDL_nul_list : 1
    New_UIDs : 0
    No_NUL_passwords : 1
    Timeout : 60

    [MercuryX]
    # Cmd_Delay: 10
    # Cmd_Wait: 1
    # IE4_Dialling: 0
    # Use_ETRN: 1
    # Clients_only: 1
    # Sunday: 0800,1800,3,15,30,60
    # Monday: 0830,2100,5,15,60,60
    # Tuesday: 0830,2100,5,15,60,60
    # Wednesday: 1500,1900,2,30,5,30
    # Thursday: 0900,1900,2,30,0,0
    # Friday: 0830,2100,5,15,60,60
    # Saturday: 1031,1035,2,45,-1,0

    # [Groups]
    # testgroup            :     TESTGRP

    [Domains]
    cpnt: cpnt
    cpnt: cpnt.gnb.ca

    [Maiser]
    Maiser:          Maiser   # 'Username' of mail server account
    Helpfile:        D:\MERCURY\Mercury\MAISER.HLP   # Help sent on failed maiser requests
    Lookupfile:      D:\MERCURY\Mercury\MAISER.LKP   # Format file for the 'lookup' command
    Send_dir:        D:\MERCURY\Mercury\SENDABLE   # Directory for the 'send' command
    Logfile:         D:\MERCURY\Logs\MAISER.LOG   # Mail server log file
    Notify:          D:\MERCURY\Mercury\TMP   # Dir. for pending 'notify' commands
    NoList:          N   # If 'Y', disable the 'list' command
    Local_only:      Y   # If 'Y', local 'notify' commands only

    [MercuryH]
    Logfile              :     D:\MERCURY\Logs\MERCURYH.LOG
    # Addressbook : \\CLIO\SYS\SYSTEM\MERCURY\PH.PMR
    # MOTD : \\CLIO\SYS\SYSTEM\MERCURY\PH-MOTD.TXT
    # Administrator : postmaster@clio.pmail.gen.nz
    Timeout : 30

    [Groups]

    [Rewrite]

    [Statistics]
    StatFlags:    16  # Statistical reporting settings
    STF_Hours:    24  # How often to write stat log files
    STM_Hours:    24  # How often to e-mail stat log files

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