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AW: Re: Mercury has started crashing (hanging?)

  •  08-17-2018, 9:18

    • Joerg is not online. Last active: 07-14-2019, 16:53 Joerg
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    AW: Re: Mercury has started crashing (hanging?)

    Brian Fluet:
    ...  No other programs are running on this PC ...

    Hi Brian,

    you wrote that no other programs are running on this machine. Why the Sophos fix can take affect?

    Our Mercury is running on a Windows Server 2016 machine without any additional anti virus software. The A/V scans will be carried out with our ISP (1. stage) and at the user's machines (2. stage). This should be enough.

    But as recently reported in another thread our Mercury hangs as soon as Mercury's SMTP Client is not able to deliver mails to the ISP mail server. Means, if there is e.g. only a very very slow connection to ISP mail server available, Mercury core is not working until all mails are being sent by Mercury C. If this happens, no local mails will be forwarded and already retrieved mails from the internet will also not processed.

    The other case where Mercury is not "visible" is when starting it as a service. Mercury is working fine for a few days and the Mercury icon appears in the sys tray. But after a few days the icon is disappeared and I have no access to the GUI. But the task manager shows that Mercury is still running. Now we are starting the Mercury GUI manually and it works.

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