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Subscribed mail folders for IMAP users disappearing

  •  06-19-2008, 16:38

    • viking956 is not online. Last active: 07-17-2008, 22:15 viking956
    • Not Ranked
    • Joined on 05-08-2007
    • Caribou, Maine
    • Member
    • Points 55

    Subscribed mail folders for IMAP users disappearing

    Hello,

    Over the past few days several of our IMAP users have been losing their IMAP folder subscriptions (including myself). Some of the users are using Outloook w/ IMAP and I'm using Thunderbird. The only symptom is that the subscribed folders disappear from the folder list but we are able to re-subscribe to them without difficulty. However, even after re-subscribing, the folders have disappeared again the same day for at least one user.

    Are these subscription settings stored in the local client or in a config file of some sort on the server?

    Any suggestions why this has suddenly started happening after a few years of stable use?

    We're using Mercury/32 v4.01b

    Thanks! 

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