Pegasus Mail & Mercury

Okay some of the details I may forget to state so I will keep it as simple as I can and please if you can keep  your response simple it will help.

My ISP is timewarner cable for NYC and my web host is network solutions which we have about 3000 mailboxes. I could not get pmail to authenticate with the settings timewarner gave me neither with network solutions so a friend recommended using Mercury. Mercury was set up on a windows 2003 standard edition server and I am using the mercury s and mecury e protocol as recommended. Now the settings I put into mercury are the settings that I obtained from timewarner and from network solutions regarding the ip addresses and the placed these settings into the local host or server with the internet name (hopefully that is correct). Now heres the problem......

 When I send a message from a local machine to a local machine the message is retrieved with no problem.  I can see in the mercury core process status window that it was sent and delivered ok. The user on the local machines receives it without a hitch but.............. The same message if sent and the reciever has pegaus closed should stay on the server for our webhost but it doesnt even show up there. But if the local user opens pegasus there the message is sitting in their inbox. I have enabled on the local machine to remove the message from the server when the message is retrieved because local users will forget to delete it from the server once they get it so thats not the problem because the local machine has pegasus closed. Someone said I need to put some settings into the alias section but this is a suggestion that I think would only apply if it was a local problem. Somebody help please.

If a message is delivered to a local mailbox on the Mercury server it will stay there until it is retrieved by a client and deleted. But I'm probably missing something here. How is the webhost involved in the mail delivery?

/Rolf 

Okay Ill try to explain it a little different. Networks solutions hosts our webmail and so there are times when we want something to stay within the webmail so we will email our own mailbox from the client and close pegasus so the email remains on the webmail until pegasus is opened. Thus giving us the capability to open our email on the road should we be out of the office. Now the message sent will go from client to client but wont show up on the webmail. I am assuming the there is something set within mercury where its storing the email as soon as its sent locally and so the message is not even getting to the webmail its being diverted. Does that help?

Does that help?

Not much.  Unless the webmail server is accessing MercuryI I do not see how it's involved at all.  Mail received by Mercury is stored in the users mail directories.  If you are getting it either via MercuryD or MercuryS then no mail is retained anyplace else other than on the Mercury server.

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Thomas R. Stephenson
San Jose, California
Member of Pegasus Mail Support Team

I do not answer private messages from the forum. If you want to contact me use email to techsupp@tstephenson.com.

As Thomas says you will need to make sure that the webmail gets a copy of the messages if you want to be able to read the mail there as well.

/Rolf