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"Relay Access Denied" when sending email from different location

Last post 08-21-2010, 20:43 by ros_b. 3 replies.
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  •  03-28-2010, 15:41

    • ros_b is not online. Last active: 02-06-2013, 20:39 ros_b
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    • Points 155

    "Relay Access Denied" when sending email from different location

    I've searched the forums to see if this is answered, but I haven't managed to solve my problem with the information I've gleaned from other posts. I'm using Pegasus Mail Version 4.41 (Win 32). When I'm home, and connecting to the Internet via my usual Service Provider, I have no trouble sending email, specifying the SMTP server of my ISP. When I connect to the Internet via a different route - from a wireless network, say, I am unable to send email, and always get the error:

    ------------

    Delivery has failed on the enclosed message for the following
    reasons reported either by the mail delivery system on the mail
    relay host or by the local TCP/IP transport module:

       554 5.7.1 <rbrodie@lantic.net>: Relay access denied

    --------------

    I have fiddled with various options in the SMTP setting, in the Network Configuration Section, but nothing has worked so far. Any suggestions would be more appreciated.

     

    Thanks,

    Ros.

  •  03-28-2010, 16:53

    Re: "Relay Access Denied" when sending email from different location

    Hello Ros,

    The wireless network - your mentioned - is your network? You have to use the SMTP-settings for that network and they are probably not the same as your (home)network.
    If you have a GMail-account you can use their SMTP-server for sending mail from places others than your homenetwork.
    Take a look at:  http://translate.google.com/translate?hl=nl&sl=nl&tl=en&u=http://www.pegasusmail.nl/tip42.php (under SMTP Setup) for settings for using GMail's SMTP with Pegasus Mail.

    Succes.



    Phons van Oploo
    Pegasus Mail Support Team-member
    http://www.pegasusmail.nl

    Promote Pegasus Mail and use Pegasus Mail-buttons at your site and in your signature:
    http://www.pegasusmail.nl/pm_e/butpmE.php
    __________________________________
  •  03-28-2010, 16:57

    Re: "Relay Access Denied" when sending email from different location

    > I've searched the forums to see if this is answered, but I haven't managed to solve my problem with the information I've gleaned from other posts.
    > I'm using Pegasus Mail Version 4.41 (Win 32). When I'm home, and connecting to the Internet via my usual Service Provider, I have no
    > trouble sending email, specifying the SMTP server of my ISP. When I connect to the Internet via a different route - from a wireless network,
    > say, I am unable to send email, and always get the error:
    >
    > ------------
    >
    > Delivery has failed on the enclosed message for the following reasons reported either by the mail delivery system on the mail
    > relay host or by the local TCP/IP transport module:
    >
    >    554 5.7.1 <rbrodie@lantic.net>: Relay access denied
    >
    > --------------
    >
    > I have fiddled with various options in the SMTP setting, in the Network Configuration Section, but nothing has worked so far. Any suggestions
    > would be more appreciated.

    Could you please provide more information?  A session log showing the options available on your ISP's SMTP host might help a lot.  

    Then again, this may be being caused by port 25 redirection and you are not getting to your ISP's server at all so a session log showing the failure is also required.

    If you are do authentication make sure you munge the password.



    Thomas R. Stephenson
    San Jose, California
    Member of Pegasus Mail Support Team

    I do not answer private messages from the forum. If you want to contact me use email to techsupp@tstephenson.com.
  •  08-21-2010, 20:43

    • ros_b is not online. Last active: 02-06-2013, 20:39 ros_b
    • Not Ranked
    • Joined on 03-28-2010
    • Member
    • Points 155

    Re: "Relay Access Denied" when sending email from different location

    I created a GMail account and followed your instructions and it seems to be working - thanks. The wireless network is not my own network - it is various wireless networks that I connect to when I am traveling (hotels, coffee shops, etc).

    I now intend using IMAP to sync my local PMail with my GMail account... I have a whole host of queries about that, but I'll send those in a new thread.

     

    Thanks,

    Ros.

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