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Problems using a memory chip on 64bit Windows7 laptop

Last post 11-05-2013, 22:11 by NTxLS. 17 replies.
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  •  10-14-2013, 19:17

    • JohnnyK is not online. Last active: 10 Jun 2018, 10:32 JohnnyK
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    Problems using a memory chip on 64bit Windows7 laptop

    Hullo Forum 

    I have recently changed my memory chip on which I keep Pegasus 4.63 and which moves between a desktop XP machine and a Windows7 64bit laptop.

    Whilst Pegasus on the new 16gb chip reads fine when attached to the desktop, either in standalone mode or as an archived mailbox hanging off the desktop's version of Pegasus, it fails when I try to open any folders on the laptop at which stage I'm told that the folder is damaged and cannot be opened. The suggested re-indexing doesn't work - and as there is plenty of space both on the new chip and on the laptop, it wouldn't appear to be a space problem.

    Pegasus is also installed directly on the laptop and runs fine in this mode.  But the laptop doesn't allow me to "add (the chip as a) mailbox" to the folder list.

     I have seen the threads about problems with Windows 7; mine doesn't seem to be (exactly) the same issue for my previous chip worked reasonably well on this Win7 laptop.

    Another strange thing about this problem is that the internet wizard pops up every time I try to open the chip-installed Pegasus on the laptop. (But not on the desktop; that setup works fine.)

     Any hints how to overcome this weird problem would be much appreciated.

    Thanks

    Johnny

     

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  •  10-14-2013, 19:39

    • bfluet is not online. Last active: 21-07-2019, 3:12 bfluet
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    Recently ran across something similar.  Not sure it is what you are seeing but I had a user with a USB drive that came with content that made it appear to Win7 as if it was a CD/DVD and an autorun would initiate.  The USB drive would appear in Windows Explorer as two drives, one contained the CD/DVD autorun and the other was the space for data.  It took a little while for us to figure out why the popup would show up when the device was connected (result of the autorun, don't remeber the specifics).  Also didn't see the second drive right off hand.  None of this happened when connected to an XP machine.

    That's a long story to say to that Win7 could be assigning two drive letters to the device so make sure the drive letter you are using is where Pegasus Mail is stored.

     

  •  10-14-2013, 20:10

    • JohnnyK is not online. Last active: 10 Jun 2018, 10:32 JohnnyK
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    Brian

    Thanks for the suggestion; but thats not it. Just checked with "Computer Management" and Win7 assigns G:\ - as expected - to the chip and no other pseudo-drives appear to be lurking around the system. Any other ideas I can test?

    Johnny

     

  •  10-14-2013, 20:39

    • bfluet is not online. Last active: 21-07-2019, 3:12 bfluet
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    The internet wizard pop-up indicates that there is something wrong with the configuration files on the chip.  Check that you have full access to the \PMAIL folder and that it is not flagged read only.  If that is not the problem then I suggest creating a new Pegasus Mail on the chip.

    If you have plenty of room on the chip then rename the current \PMAIL directory and then copy the laptop install of Pegasus Mail to the chip (to G :\PMAIL).  The assumption here is that the laptop folder of \PMAIL contains both the programs (C:\PMAIL\PROGRAMS) and the mailboxes (C:\PMAIL\MAIL).  If not, this won't work,  Your shortcut mus include the -ROAM switch.  It should look something like G:\PMAIL\PROGRAMS\WINPM-32.EXE -A -ROAM.  This tell Pegasus to use the mailboxes if finds in the \PMAIL directory from which WINPM-32.EXE was run.

    Include the -MS switch if you might run this instance simultaneously with an instance on the laptop or desktop.  Include any other appropriate switches (eg: -I username, -ID identity).

    If there is valuable content in the old mailbox directory(ies) you could try again to add them as added mailboxes and copy the content to folders.

    Another assumption with the above advice is that you want a functioning instance of Pegasus Mail on the chip.  If this is not the case then please post back with clarification on what you are trying to accomplish with the chip.

    Anyone considering running multiple instances should keep in mind that attention must be given to download controls to insure instances receive copies of messages appropriately (unless all are using an IMAP connection for all).

  •  10-18-2013, 23:28

    • JohnnyK is not online. Last active: 10 Jun 2018, 10:32 JohnnyK
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    Hullo Brian (or any others who might be able to untangle this problem),

    Been off on another project, and only returned to this problem today.

    My aim is to replicate how I used Pegasus before I changed my memory chip a few weeks ago, since when my system has gone rather haywire!

    My ideal system, as I enjoyed before I changed my chip, was to keep all my mail in folders on my chip. I move my chip between my desktop and my laptop, and in each case, the chip runs as a separate mailbox attached to the the host in the folder hierarchy. In each case, the host copy of Pegasus (on my laptop or my desktop) has NewMail and Copy to Self folders, but no other folders. Once dealt with, all incoming mail is moved from NewMail on the host and filed in the folders on the chip, and from time to time all "Copy to Self" files are moved to the Copy to Self folder on the chip. aturally, Of course, the chip can be run independently, if needed. The setup has run quite happily like this for about two years. (And I would expect this is pretty much the standard operating procedure for those Pegasus users who keep their data on a memory chip.)

    However, when I recently copied my files from my old chip to a new one, something went awry. Generally, after transferring all files folders to a new memory chip, I would delete Pmail.cfg on the new chip, rebuild Pegasus as a standalone system from the "Welcome to Pegasus" screen where the three boxes appear (ie the options "..one person using running Pegasus..", "..more than one person..", or "..Network.." options) and then re-attach the chip as a new mailbox to each host, using the "Add Mailbox to List" feature. Not sure if this is the approved means of moving from one media to another, but it has worked fine for me - until now!

    After my post a few days ago, and Brian's response of 14 October, I have at least managed to recover the new mail from the laptop host system and separately backed up all folders; so I am not concerned about data recoverability. But I am about the weird semi-inoperable folder muddle that I seem to have created. I am hoping that if I explain the following in detail, the answers will spring to your mind - they certainly don't to mine!

    A.   Running Pegasus from the chip independent of the host on the desktop machine, I have a "Recent Search Results" filing tray that won't delete, saying it has folders in it to be deleted first, (but there are none there to delete) and apart from the "Recent Search Results" filing tray, there are five other filing trays, all of which faithfully appear as do all other folders (about 70 in all), which are fully accessible. (So, the only problem here is a Recent Search Results tray that can't be deleted.)

    B.    When I run Pegasus from the desktop's C:\ drive, with the chip attached as a separate mailbox, about 20 of the about 70 folders on the chip appear where I would expect them, as folders of the chip, but the balance of the folders think they belong to the host, and hang directly from the host. Neither the frozen "Recent Search Results" nor the five other "filing trays" put in an appearance. When I close the desktop based copy of Pegasus, I get an error message, with Windows telling me it would like me to let let MS know. (As if they would help - or care!!)

    [Later - for some reason, running this configuration later, all the folders - save for the chip's "NewMail" - now appear as folders of the C:\, (perhaps the one group got lonely without its fellow folders!.) The host now shows NewMail, two copies of Copy to Self, all the folders of the chip, and none of the five filing trays. The chip shows "New Mail", and nothing else!]

    C.    When I run the chip in standalone mode on the laptop, the Pegasus wizard appears and tries to reinstall the internet connection. The new mail folder appears, as does the undeleteable Recent Search Results filing tray as do all the other filing trays,  but no other folders appear at all. [But I have also seen today on occasion all the folders appear,  but apart from the New Mail, under this situation, all folders report that they are damaged and can't be opened. They also can't be re-indexed. And I am not sure why the damaged folder option comes forward as opposed to the empty filing tray option!]

    D.    When I run the laptop based Pegasus and attach the chip as a mailbox, three folders appear; the host's NewMail and Copy to Self folders, and the chips Newmail folder appears with its mail readable. No other folders or filing trays appear.

     E.   If go back to my old chip (sigh) and run it in standalone mode – it works fine! But if I add it to the desktop Pegasus it seems its caught the same lurgy as B. above, and all the folders think they belong to the harddrive of the desktop and have jumped from the chip drive designation to the main drive!

     When running the chip from a short cut, I am using the -roam command line option in each case.

     

    Well, that’s as closely as I can define the problem/s. I’m very much hoping that there is a simple solution, Brian. Failing a simple solution, I would probably methodically create new folders on the desktop and move files from the chip to the new folders and when that process completes, flatten the chip and start with a brand new Pegasus installation. But the curious split folder structure in B above prevents me doing that; so I'd have to find another solution, perhaps copying and pasting all the pmm and pmi folders off the chip and starting again. That option would certainly have saved me many hours wasted today chasing this scarlet pimpernel!

     Any help you could provide would be most appreciated.

    Johnny

     

     

     

     

     

     

     

     

     

     

     

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  •  10-21-2013, 14:01

    • bfluet is not online. Last active: 21-07-2019, 3:12 bfluet
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    Pegasus Mail uses internal id numbers to for mailbox folder reference and can not properly handle displaying multiple folders with the same id number.  I believe this is what you are running in to.  If you are going to run Pegasus from the chip as well as add the chip as an added mailbox then you will need to eliminate the duplicate internal ids.  There are two ways that I know of to do this.  One is to create new folders on the chip (when running Pegasus Mail from the chip), move content from old folders to new, then delete old folders.  The other is to use the pmrestarch utility which you can find here.  http://www.lexacorp.com.pg/lexacorp_utilities.html

    As for the recent search results tray that won't delete, check the "Default setting for Search Result folders is 'Delete on exit" setting located in Tools>Options>Incoming mail>Folder behaviours.  If that setting is already enabled then I suggest starting a new post on this problem once you get everything else worked out.

  •  10-23-2013, 9:30

    • JohnnyK is not online. Last active: 10 Jun 2018, 10:32 JohnnyK
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    Brian

    I'll give the pmrestarch utility a go and revert on results.

    Many thanks, Johnny

  •  10-25-2013, 1:24

    • JohnnyK is not online. Last active: 10 Jun 2018, 10:32 JohnnyK
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    Brian

    The pmrestarch routine tidied the pmm files up very nicely on the memory chip; all my .pmm and all .pmi files (and two lone .cnm files) now reside separately in their own folder on my chip, and behave perfectly when looked at via Pegasus running on my desktop c:\.  Many thanks for the good advice here.

    However, as far as operating as an attached folder to Pegasus on my 64bit Windows 7 laptop is concerned, these .pmm &.pmi folders are invisible. I see only a new mail folder with two messages, (including David Harris' welcome message), neither of which can be deleted, and another folder without a name. As far as all the other folders are concerned, they may as well not be there!

    My guess is its something to do with the 64bit/Win7 config? 

    Any further useful hints.

    Thanks, Johnny

     

  •  10-25-2013, 15:11

    • bfluet is not online. Last active: 21-07-2019, 3:12 bfluet
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    JohnnyK:
    The pmrestarch routine tidied the pmm files up very nicely on the memory chip; all my .pmm and all .pmi files (and two lone .cnm files) now reside separately in their own folder on my chip, and behave perfectly when looked at via Pegasus running on my desktop c:\.  Many thanks for the good advice here.

    That's good news.  Glad it worked.

    JohnnyK:
    However, as far as operating as an attached folder to Pegasus on my 64bit Windows 7 laptop is concerned, these .pmm &.pmi folders are invisible. I see only a new mail folder with two messages, (including David Harris' welcome message), neither of which can be deleted, and another folder without a name. As far as all the other folders are concerned, they may as well not be there!

    My guess is its something to do with the 64bit/Win7 config?

    It should work fine under Win7/64, it certainly does for me on multiple win7/64 machines.  It sounds like the path you are entering for the added mailbox points to a new and unused mailbox directory.  For test purposes I added a new user called TEST to my flash drive Pegasus.  I then added D:\PMAIL\MAIL\TEST as an added mailbox to my desktop instance of Pegasus using the "Add mailbox to list..." feature.  The mailbox folder list only shows the New Mail folder which contains one message, Davids' welcome message.  This sounds very similar to what you are seeing so double check the path to the added mailbox directory.  FWIW, mine looks like D:\PMAIL\MAIL\BRIAN when I add my mailbox directory that is on a flash drive.


  •  10-25-2013, 23:53

    • JohnnyK is not online. Last active: 10 Jun 2018, 10:32 JohnnyK
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    Brian

    I have pretty much made up my mind that the problem is my chip; it works fine as an archive when read from the desktop, but as mentioned before, all the folders are invisible from the Win7 laptop. I intend to transfer all folders from the chip to a replacement and see whether that improves the situation. Thanks for all your assistance. Cheers, Johnny

  •  10-26-2013, 0:45

    • Jerry Wise is not online. Last active: Thu, Aug 13 2015, 18:26 Jerry Wise
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    You may be seeing unique id problems and if both the old hard drive install and the new USB chip install may have the default folders with their default id numbers and they would be the same name/number as folders in the hard drive install. If so they they will not be displayed when you add the USB drive mailbox.
  •  10-26-2013, 7:36

    • Jerry Wise is not online. Last active: Thu, Aug 13 2015, 18:26 Jerry Wise
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    Jerry Wise:
    You may be seeing unique id problems and if both the old hard drive install and the new USB chip install may have the default folders with their default id numbers and they would be the same name/number as folders in the hard drive install. If so they they will not be displayed when you add the USB drive mailbox.

    Did some more experiments and unique id is not the problem. Problem is running as same username looking and adding mailbox either way; from hard drive to USB stick or running copy on stick and looking at hard drive install as the same user name.

    It does work fine if running as different username and is same bidirectional looking from the USB stick install to different username folders on hard drive. Doing it that way all folders and new mail messages are visible and useable and shown in Folder manager window. Test system was win7-64 with winpm-32 installed in and configured in multi user mode and with multiple user names on both hard drive and the memory stick also. With main.pmm on each having same id number it works and is useable bidirectional.

  •  10-26-2013, 21:55

    • bfluet is not online. Last active: 21-07-2019, 3:12 bfluet
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    Jerry,

    Do I understand correctly that you have discovered that adding a mailbox directory to the folder list is a problem when the mailbox directory name (user name) is the same on both the USB device and the HD install and you are running Peg as that user?

  •  10-26-2013, 22:18

    • Jerry Wise is not online. Last active: Thu, Aug 13 2015, 18:26 Jerry Wise
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    bfluet:

    Jerry,

    Do I understand correctly that you have discovered that adding a mailbox directory to the folder list is a problem when the mailbox directory name (user name) is the same on both the USB device and the HD install and you are running Peg as that user?

    Yes. If running in multi user mode as same user you get  new mail folder and deleted messages (if permanent) only. If you add same mailbox when running as different user you see the other user's folders listed and all are accessible and useable.  Works both directions; when running from hard drive (server) install or when running from memory stick install and adding mailbox on hard drive.

    I do not know and can not test what happens when either or both are in single user mode.

  •  11-05-2013, 11:15

    • JohnnyK is not online. Last active: 10 Jun 2018, 10:32 JohnnyK
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    Re: Problems using a memory chip on 64bit Windows7 laptop

    Hullo Virtually all of the problems I previously reported under this thread (search results won't delete, folders appearing under the wrong drive, disappearing folders and filing trays, apparently “damaged” folders), have, with hat tip to Brian Fluet, the use of the pmrestarch routine, and a fresh memory chip, boiled down to the last two remaining problems; Folders on the usb device think they belong to the harddrive (both desktop and laptop), and the usb archive not sticking between sign-on (laptop only). Whilst I’m happy my data files are accessible one way or another, it would be good to have my systems working properly. Currently, On my laptop, the “add mailbox to list” does add the mailbox, but all the folders think they are part of the laptop, not the usb device. And if I close Pegasus down, and restart, I have to go through the “add mailbox to list” routine once again. On my desktop, the usb device is recognised once Pegasus restarts, but as per the laptop, all folders appear to have migrated to the harddrive, including the usb’s “copy to self” folder. So the hdrive shows two copy to self folders. The usb device appears down at the foot of the folder list as if a new installation, showing copy to self (ie a third version, this time empty), Junk mail, Main, and New mail folders, each of the last three showing only David’s initial explanatory messages. I have re-installed Pegasus v4.63 on both machines. Laptop is Win7, 64bit Johnny
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