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Pegasus Mail and Verizon FIOS

Last post 03-16-2014, 18:53 by rothe. 99 replies.
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  •  10-16-2012, 20:42

    • rednoise is not online. Last active: 12-08-2018, 0:44 rednoise
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    Pegasus Mail and Verizon FIOS

    Something odd has happened... Beginning last night, I'm unable to send or receive email through Verizon FIOS with Pegasus 4.63 on any of the computers on my home network. When I try, I immediately get the very uninformative error message:

     http://rednoise.vacau.com/temp/Pmail_error1.png

    "SMTP Network of Protocol Error sending mail. An error has occurred during and SMTP mail transaction. The details of the error are show below, and if one is available, a trace showing the communication between Pegasus Mail and the server appears at the foot of the window.

    "Description of error: A network error occurred during the connect to the host.

    "Trace showing end of transaction: <<No trace information is available>>"

    I'm still able to send/receive mail to other hosts (Gmail, Yahoo, etc.) with Pegasus. I'm still able to send/receive mail to Verizon with Outlook 2003, Outlook Express, and Thunderbird.

    My POP3 settings are Port 995 via direct SSL connect. SMTP are Port 465/SSL. These are the same settings I use with Outlook/OE/Tbird.

    I've tried disabling Windows XP's firewall, disabling my AV (Avira Free), enabling the "Disable certificate validation" option in Pegasus.
    I turned on the "Keep a log of messages sent (in SYSLOG.PM file)" option, but no such log is created. I've rebooted the computer.

    I made no changes in Pmail that I'm aware of. I made no changes in Pmail that I'm aware of. It seems to me that Verizon made some change on their end last night that doesn't agree with Pegasus, but which the other programs find acceptable. I have a suspicion that it has something to do with SSL, but without a meaningful error message, I'm at a loss as to how to troubleshoot this. Does anyone have any ideas or suggestions?


  •  10-16-2012, 20:53

    • irelam is not online. Last active: 06-19-2019, 19:12 irelam
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    Re: Pegasus Mail and Verizon FIOS

    This is the Url that lists general setup for email:

    http://www22.verizon.com/Support/Residential/Internet/highspeed/email/setup+and+use/questionsone/86782.htm 

    Does your ISP send/receive definition match this?

    Martin 

  •  10-16-2012, 21:04

    • rednoise is not online. Last active: 12-08-2018, 0:44 rednoise
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    Re: Pegasus Mail and Verizon FIOS

    Yes, it does. And it's been working just fine for the past 2 years, and I've not made any changes.

     

    I asked this question on the PMWIN list, and got one response that they, too, are having a similar problem. It's very curious that the problem only seems to be between Pegasus and Verizon. All other mail hosts still work with Pegasus, and all other email programs still work with Verizon. How could this be??

     


  •  10-16-2012, 22:49

    Re: Pegasus Mail and Verizon FIOS

    I'm having the exact same problem, and receiving the exact same message. I'm glad to know it isn't just me.

    Like the original poster, everything was working fine as of last night. Then, this morning, for no discernible reason, I can't connect to Verizon through Pegasus. Verizon can't help, as they don't support Pegasus (at least that's what they told me). I've confirmed all my settings, and they all seem to be correct.

    Something must have happened last night. Verizon swears it was nothing on their end. I'd like to get this resolved as soon as possible, so I'm hoping that someone here can offer some insight/help.

     Thanks!

     John 

  •  10-17-2012, 0:32

    Re: Pegasus Mail and Verizon FIOS

    Good Evening Group:

    I thought that I was losing my mind... it is somewhat reassuring to now know that we are not alone.

    Having said that, I agree with all the other assertions that all setting for both SMTP and POP are correct and unchanged. I too have approached this rather systematically to no avail. Verizon Tech Support, Firewall, Anti Virus, System Restore. I even reloaded the WinSock in the hope to make things right.

    I sincerely hope that a cure is forth comming in that I've come to rely on Pegasus in my day to day business activities. The old cliche "You don't know what you have, until it is gone."

    Any and all constructive comments welcome.

    All The Best

    TEGSR 

     

     

     

     

     

     

  •  10-17-2012, 1:20

    Re: Pegasus Mail and Verizon FIOS

    I have the SAME issue that started last night.

    I have always had the correct settings via SSL and they have worked on two computers w/P-Mail until last night.

    I was able to setup Vista Winmail and Outlook 2003 using the same settings and they work.  Verizon flipped a switch where TCP ports 995 with SSL and 465 with SSL for P-Mail no longer work.

    I have reverted to: 

    incoming.verizon.net:110  via "STLS Command"

    outgoing.verizon.net:25 via "STARTTLS"


    --
    Dave
  •  10-17-2012, 1:36

    • rednoise is not online. Last active: 12-08-2018, 0:44 rednoise
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    Re: Pegasus Mail and Verizon FIOS

    I'm also discussing this issue on the PMWIN list, and I was advised to capture a session log Below is the result. Usually I would be careful to obscure my password, but apparently the session never got to that point, and the connection failed during the SSL negotiation.

    I'm not quite sure what this signifies, but someone on the list suggested that it means there is an incompatibility issue or problem with PMail's SSL libraries. Obviously, Verizon changed something yesterday on their end that exposed Pegasus' issue. I don't expect that Verizon will ever let us mere users speak to anyone there who will know about or admit to those changes, much less change them back. So... that raises the question: can I continue to use Pegasus Mail with Verizon's mail host. I sure hope so, because I've been a user for decades and I'd hate to be forced to give it up on account of my ISP.

     

    ==========================

     

    --- Tue, 16 Oct 2012 15:39:51 ---
    Connect to 'incoming.verizon.net' port 995, timeout 30.
    15:39:51.015

  • Connection established to 206.46.232.10
    15:39:52.218 22: Error -32 activating SSL session (locus 6014, type 4, 'Bad server key agreement parameter signature\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC\FFFFFFCC')
    15:39:52.218 --- Connection closed normally at Tue, 16 Oct 2012 15:39:52. ---\0A\0A
     

  •  10-17-2012, 1:41

    Re: Pegasus Mail and Verizon FIOS

    Hi David:

     "I have reverted to: 

    incoming.verizon.net:110  via "STLS Command"

    outgoing.verizon.net:25 via "STARTTLS" 

     Are you now able to access both the SMTP and the POP servers?.

    Too tired to boot the desktop tonight, I'll check, using your suggested port changes, first thing in the morning.

    Thanks

     

    TEGSR 

     

     

  •  10-17-2012, 1:52

    Re: Pegasus Mail and Verizon FIOS

    sceneryguru:
    outgoing.verizon.net:25 via "STARTTLS" 

     Are you now able to access both the SMTP and the POP servers?.

     Yes.  That's how I got the Forum email indicating your reply post.

     


    --
    Dave
  •  10-17-2012, 1:56

    Re: Pegasus Mail and Verizon FIOS

    rednoise:

    I'm also discussing this issue on the PMWIN list, and I was advised to capture a session log Below is the result. Usually I would be careful to obscure my password, but apparently the session never got to that point, and the connection failed during the SSL negotiation.

     I ran Wireshark and captured packets and saw the email server communicate with my PC using the TLSv1 protocol "Client Hello" so I changed over to TLS instead of SSL and I am up an running.

     I am creating a post on the Verizon forums.  However, I have very low expectations and I do NOT expect anything to come from it


    --
    Dave
  •  10-17-2012, 2:18

    • rednoise is not online. Last active: 12-08-2018, 0:44 rednoise
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    Re: Pegasus Mail and Verizon FIOS

    David H. Lipman:

     I ran Wireshark and captured packets and saw the email server communicate with my PC using the TLSv1 protocol "Client Hello" so I changed over to TLS instead SSL and I am up an running.

     I am creating a post on the Verizon forums.  However, I have very low expectations and I do NOT expect anything to come from it

    That works! Whew!

    I'm worried, though, that this will only be a short-term solution. I was originally forced several months ago to use ports 995 and 465 when Verizon blocked my use of 110 and 25. I see that those ports are available to me again, but they're not mentioned anywhere on their official settings page. They seem to be deprecated, and maybe they'll go away again.

     Anyway, I'm up and running again, for the moment at least. Thank you.

  •  10-17-2012, 2:21

    Re: Pegasus Mail and Verizon FIOS

    Yes, me too. 

    That's why I did NOT post that information on the Verizon server. 

    Just that ALL Verizon subscribers using P-Mail to access the Verizon email server are having this problem.


    --
    Dave
  •  10-17-2012, 3:48

    Re: Pegasus Mail and Verizon FIOS

    I'm glad it wasn't just me. I went back to the old settings and it's working now. I suppose Verizon will shut them off at some point. I'll share if I find anything useful out (but I doubt it, just like everyone else).
  •  10-17-2012, 14:35

    Re: Pegasus Mail and Verizon FIOS

    Good Morning Group:

    Just a brief update. I changed back to the "older" port setting of 110 & 25 respectively. And I'm back in business, literally!.

    Thanks folks, I certainly appreciate the comments and end results.  

    TEGSR 

     

  •  10-17-2012, 22:16

    • rednoise is not online. Last active: 12-08-2018, 0:44 rednoise
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    Re: Pegasus Mail and Verizon FIOS

    It was suggested to me that using port 587 for SMTP is more secure than port 25, and that Verizon is more likely to close off port 25 as it is commonly attacked by outsiders trying to exploit their mail system. And, in fact, they did close it off for me many months ago, which is why I was surprised to find it open to me again. But for now both 587 and 25 work, at least when I'm at home, on Verizon's internet connection.

     I'm wondering, though, if port 587 and/or 25 will work when I'm traveling, that is, when I'm trying to send mail through them while outside their network. Has anybody tried this yet?

     I'm also wondering where the problem lies, where to point the finger, and which side to look to for a permanent fix. Is Verizon's change faulty or does it conflict with established specs? Or is Pegasus's SSL faulty? The fact that Pegasus seems to work fine for all other mail systems (as far as I know) implies the former. The fact that only Pegasus (as far as I know) seems to have trouble with Verizon implies the latter.

    Eventually I'd like Pegasus to use SSL to talk to Verizon again.

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