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Forwarded Mail Contents Are Missing

Last post 11-14-2017, 3:35 by HTR. 4 replies.
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  •  11-07-2017, 3:47

    • HTR is not online. Last active: 11-17-2017, 3:17 HTR
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    Forwarded Mail Contents Are Missing

    When I forward email, any content (other than plain text) does not appear.  There are blank areas or some areas have a gray rectangle.

    Is there some configuration option that I should be setting so that this works?

     Thanks.

    Harry

     

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  •  11-07-2017, 4:34

    • Brian Fluet is not online. Last active: 11-17-2017, 13:35 Brian Fluet
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    Re: Forwarded Mail Contents Are Missing

    Be sure you are including any attached image files in the forward (include attachments).

    Insure that the following configuration option is not selected: Tools > Options > Outgoing mail > Message formatting > Disable all text styling options (never send styled mail).

    On occasion I have encountered messages that simply wouldn't forward complete if forwarded with any editing.  They had to be bounced or attached to a new message.

     


    Brian Fluet
  •  11-08-2017, 2:29

    • HTR is not online. Last active: 11-17-2017, 3:17 HTR
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    Re: Forwarded Mail Contents Are Missing

    I checked the configuration options and they are set as you suggest - forward attachments, send styled mail.

    I did try your bounce suggestion and that does work.  Of course, it doesn't allow me to include any message of my own with the forwarded email.  But that's better than nothing.

     Thanks.

     

  •  11-08-2017, 7:25

    • idw is not online. Last active: Mon, Nov 20 2017, 23:09 idw
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    Re: Forwarded Mail Contents Are Missing

    HTR:
    Of course, it doesn't allow me to include any message of my own with the forwarded email.

    This can be solved by forwarding a message as attachment to your reply as offered by the forwarding dialog.


    Michael

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  •  11-14-2017, 3:35

    • HTR is not online. Last active: 11-17-2017, 3:17 HTR
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    Re: Forwarded Mail Contents Are Missing

    Thanks.  That does work.
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