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PM crashes while sending mail

Last post 01-10-2018, 13:24 by eric biesemans. 12 replies.
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  •  01-05-2018, 18:15

    PM crashes while sending mail

    Dump report:

     Win80/S12 ­ 64bit + Internet Explorer 11.00.16299.15 +
    Pegasus Mail 4.72 + PDFCreator +
    IERenderer 2.4.9.9 (BearHtml 4.8.1.1)

    WinPMail version: Version 4.72.572, Feb 19 2016, build ID 572
    Language resources: Standard UK English resource set
    Extension Manager version: 1.14
    Operating mode: Standalone
    User name and ID: eric, 0
    Windows version: 6.2
    Windows flag word: 0
    WINPMAIL.EXE directory: H:\shared programs\PMAIL\Programs
    Home mailbox location: I:\SHARED PROGRAMS\PMAIL\MAIL\ERIC
    New mailbox location: H:\SHARED PROGRAMS\PMAIL\MAIL\eric
    TMP environment variable: C:\Users\eric\AppData\Local\Temp
    TEMP environment variable: C:\Users\eric\AppData\Local\Temp
    LAN­based SMTP support: N, N, N
    NetWare MHS support: N, N, N
    Built­in TCP/IP support: Enabled
    ­ WINSOCK version: WinSock 2.0
    ­ WINSOCK path: WSOCK32.DLL
    Commandline: ­i eric
    Active ­Z options: 32768
    PMR variable: i:\shared programs\PMAIL\MAIL\sysadr
    PML variable: i:\shared programs\PMAIL\MAIL\sysmailL
    MAI variable: (None)
    NB variable: (None)
    Autofiltering folders: 1 (1 active, 0 inactive)
    Last new mail count: 0
    Message size soft limit: 0 bytes
    Message size hard limit: 0 bytes
    Attachment size soft limit: 0 bytes
    Attachment size hard limit: 0 bytes

     

  •  01-05-2018, 22:05

    • irelam is not online. Last active: 07-27-2018, 0:23 irelam
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    Re: PM crashes while sending mail

    Can you describe what is happening please. Also is this occuring for every attempt to mail out messages, or just one message.
    Also from your posting I notice that Bearhtml is quite out of date. This should not have anything to do with your problem as it is not involved with sending mail, but you can update your Bearhtml from
     Community at: http://community.pmail.com/files/folders/pegadd/entry47719.aspx
    Martin 
  •  01-06-2018, 16:21

    • idw is not online. Last active: Sat, Oct 20 2018, 0:00 idw
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    Re: PM crashes while sending mail

    eric biesemans:
    Dump report:

    This isn't the dump, if you used the MiniDump extension for creating one you're supposed to just complete and send the message created by MiniDump for being sent with Pegasus Mail. Aside from the contents you posted (which, BTW, disclose details about your system configuration to the public) this message has an attachment which actually contains the memory dump to be analysed with debugging tools provided for software developers. Additionally it's always helpful to provide as many details as possible about the actions and conditons preceding a crash as Martin asked for.


    Michael

    --
    PGP Key ID (RSA 2048): 0xC45D831B
    PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
    S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b
  •  01-06-2018, 18:51

    Pegasus Mail crashes while sending mail

    Hello Michael,

    It happens every time I want to sent or forward a message.  Also the minidump file can’t be send by Pegasus Mail. Everything worked for years but on the 18 th dec I had to change the login mailserver for sending mails with encryption security (SSL via STARTTLS). It worked the first time but afterwards everything in Pegasus works fine only I can’t send mail from Pegasus.
    I tried every possibility: with or without mercury, with different outgoing mail-servers; a new stand alone installation of Pegasus. Mercury itself works correct and can forward incoming messages.
    I use windows 10 pro - 10.0.16299 and get an application error code ID 1000.

    See annex.

    Eric.

    Win80/S12 ­ 64bit + Internet Explorer 11.00.16299.15 +
    Pegasus Mail 4.72 + PDFCreator +
    IERenderer 2.4.9.9 (BearHtml 4.8.1.1)


    Pegasus Mail's system information couldn't be attached due to the actual crash conditions. Please
    open Pegasus Mail's 'Help' menu, select 'About Pegasus Mail...' and press the 'Info' button: Now
    select all dialog text, copy it using 'Ctrl + C' and paste it into this message using 'Ctrl + V'.
    => Please also add some descriptional text to explain what happened before Pegasus Mail "crashed"!
    Pegasus Mail for Microsoft Windows
    Copyright (C) 1992­2015, David Harris, all rights reserved
    Electronic mail to support@pmail.gen.nz.
    WinPMail version: Version 4.72.572, Feb 19 2016, build ID 572
    Language resources: Standard UK English resource set
    Extension Manager version: 1.14
    Operating mode: Standalone
    User name and ID: eric, 0
    Windows version: 6.2
    Windows flag word: 0
    WINPMAIL.EXE directory: H:\shared programs\PMAIL\Programs
    Home mailbox location: I:\SHARED PROGRAMS\PMAIL\MAIL\ERIC
    New mailbox location: H:\SHARED PROGRAMS\PMAIL\MAIL\eric
    TMP environment variable: C:\Users\eric\AppData\Local\Temp
    TEMP environment variable: C:\Users\eric\AppData\Local\Temp
    LAN­based SMTP support: N, N, N
    NetWare MHS support: N, N, N
    Built­in TCP/IP support: Enabled
    ­ WINSOCK version: WinSock 2.0
    ­ WINSOCK path: WSOCK32.DLL
    Commandline: ­i eric
    Active ­Z options: 32768
    PMR variable: i:\shared programs\PMAIL\MAIL\sysadr
    PML variable: i:\shared programs\PMAIL\MAIL\sysmailL
    MAI variable: (None)
    NB variable: (None)
    Autofiltering folders: 1 (1 active, 0 inactive)
    Last new mail count: 0
    Message size soft limit: 0 bytes
    Message size hard limit: 0 bytes
    Attachment size soft limit: 0 bytes
    Attachment size hard limit: 0 bytes


    I can’t send any mail in pegasus because I got a crash while sending. Everything else works perfectly,
    incoming mail etc.

    Application error from windows:

    Naam van toepassing met fout: winpm-32.exe, versie: 4.7.2.572, tijdstempel: 0x56c65793
    Naam van module met fout: winpm-32.exe, versie: 4.7.2.572, tijdstempel: 0x56c65793
    Uitzonderingscode: 0xc0000409
    Foutmarge: 0x00352f68
    Id van proces met fout: 0x3278
    Starttijd van toepassing met fout: 0x01d3870441d96f45
    Pad naar toepassing met fout: H:\shared programs\PMAIL\Programs\winpm-32.exe
    Pad naar module met fout: H:\shared programs\PMAIL\Programs\winpm-32.exe
    Rapport-id: 86be6319-17b6-45f4-bd7d-6e346f3eb5a0
    Volledige pakketnaam met fout:
    Relatieve toepassings-id van pakket met fout: 

    - System


    - Provider



    [ Name] Application Error


    - EventID 1000



    [ Qualifiers] 0



    Level 2



    Task 100



    Keywords 0x80000000000000


    - TimeCreated



    [ SystemTime] 2018-01-06T16:30:47.520475600Z



    EventRecordID 10622



    Channel Application



    Computer nonkel



    Security
    - EventData



    winpm-32.exe



    4.7.2.572



    56c65793



    winpm-32.exe



    4.7.2.572



    56c65793



    c0000409



    00352f68



    3278



    01d3870441d96f45



    H:\shared programs\PMAIL\Programs\winpm-32.exe



    H:\shared programs\PMAIL\Programs\winpm-32.exe



    86be6319-17b6-45f4-bd7d-6e346f3eb5a0








     

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  •  01-06-2018, 22:32

    • irelam is not online. Last active: 07-27-2018, 0:23 irelam
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    Re: Pegasus Mail crashes while sending mail

    Hello again

    You need to contact the owner/company that you are using as your SMTP mail sending server, and obtain the required Port number and security settings to be able to use their server.

    For instance I have to use Port 1025 and StartTLS

    Martin

  •  01-07-2018, 10:45

    Re: Pegasus Mail crashes while sending mail

    Hello Martin,

     I used the right port numbers and settings from different servers but nothing works out.

    Eric.

  •  01-07-2018, 19:58

    • irelam is not online. Last active: 07-27-2018, 0:23 irelam
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    Re: Pegasus Mail crashes while sending mail

    OK so now is time to start investigation in detail.

    Step 1.  Go to Tools/Internet Options and check box that states "create Internet session logs"

    Step 2. Repeat the SEND action that caused crash.

    Step 3. Edit the log file TCP-yymmdd-hhmm-nn.pop in the directory ADMIN/TCPLOGS to delete or overwrite the password value on the PASS line, so you can share the file with others

    Step 4. Review the content for error messages and resolve if possible. IMPORTANT remember to uncheck the checkbox you checked in step 1.

    Step 5. If step 4 didn't give any definite reasons, then you can share this file on Community in this thread.

     

    Martin


  •  01-08-2018, 8:20

    Re: Pegasus Mail crashes while sending mail

    I have to clear out that Pegasus Mail crashes before the communications with the extern server or Mercury starts and even before the mail is set into the queue sending list of Pegasus.

    Eric.

  •  01-08-2018, 20:33

    • idw is not online. Last active: Sat, Oct 20 2018, 0:00 idw
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    Re: Pegasus Mail crashes while sending mail

    eric biesemans:
    I have to clear out that Pegasus Mail crashes before the communications with the extern server or Mercury starts and even before the mail is set into the queue sending list of Pegasus.

    I'm afraid the only sufficient way for investigating this is by analysing a crash dump: Since you cannot send emails from Pegasus Mail here's what you can do instead: If you see a similar message in Pegasus Mail as you posted here in your initial post go to the attachment tab of the message editor (before attempting to send it) and figure out the filename of the attachment shown there. Then open your TEMP directory in Windows Explorer ("C:\Users\eric\AppData\Local\Temp" according to your first post) and look for a file with the name of the attachment. You can then use a different email client or your email provider's web interface for sending the file to "beta-reports[at]pmail.gen.nz" reusing this thread's subject for the email subject ("PM crashes while sending mail") so we can tell your message apart from all the spam collected by the beta-reports account. Trying to update IERenderer to its most recent version might help as well.


    Michael

    --
    PGP Key ID (RSA 2048): 0xC45D831B
    PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
    S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b
  •  01-09-2018, 17:57

    Re: PM crashes while sending mail

    Hello Michael,

    Thanks for your answer and explanation. I found the attached file that You find in the attached file. I hope this will help you to situate the problem.

    Many thanks.

    Eric.

  •  01-09-2018, 22:30

    • idw is not online. Last active: Sat, Oct 20 2018, 0:00 idw
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    Re: PM crashes while sending mail

    eric biesemans:
    I hope this will help you to situate the problem.

    Yes, the dump indicates precisely where the crash originates from, I've notified David Harris accordingly asking for a reply to this thread.


    Michael

    --
    PGP Key ID (RSA 2048): 0xC45D831B
    PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
    S/MIME Certificate Fingerprint: 26 5c a3 60 02 c6 e3 8a 75 70 d5 6a 67 ff d3 8d b0 b5 5e 5b
  •  01-10-2018, 1:24

    • David Harris is not online. Last active: 08-19-2018, 15:29 David Harris
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    Re: PM crashes while sending mail

    Eric, Michael forwarded me the crash dump information covering your problem. My best suggestion is that the filename of  your addressbook is too long. According to the crash dump, your addressbook has the filename "GTW2RST5_NONKEL_dec-12-132629-2017_Conflict.PMR", which is considerably longer than anything the program was designed to handle.

    Please don't get me wrong - the filename itself is quite legal, but Pegasus Mail has been written over a very long period of time, and you've struck a piece of very old code that expects filenames to be much shorter. I've made a note to extend the allowable filename length in that piece of the code, but in the short term, your best solution is to rename the addressbook files (there are two, one with the extension .PMR, the other with the extension .PM!) so the name part is significantly shorter. When you do this, make sure you preserve the extensions, and that both files have the same name part.

    Please let me know if this does not fix the problem for you.

    Cheers!

    -- David --

  •  01-10-2018, 13:24

    Re: PM crashes while sending mail

    I deleted the the conflicted files and now sending works correctly.

    Thanks for your help.

    Eric.

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