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Mercury Core Module is frozen while MercuryC is sending?

Last post 07-22-2018, 13:51 by Joerg. 2 replies.
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  •  07-18-2018, 15:24

    • Joerg is not online. Last active: 10-08-2018, 8:33 Joerg
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    Mercury Core Module is frozen while MercuryC is sending?

    Hi guys,

    We are using Mercury v4.80.149.

    At the moment (since 2 days) we're experiencing a very slow connection speed of MercuryC (SMTP Client) to our ISP over SMTP port 587 (SSL encryption via STARTTLS). But we assume this must be a malfunction at ISP side and a service ticket has already been opened with them.

    But what I can see in this connection, as long as MercuryC is sending a job (for example: sending 40 MB presently takes half a hour), Mercury Core Module is frozen. Means e.g. no local mails are being processed and distributed during this time. Of course, all mails are being laid down into the queue folder (by User's Pmail) but the Core Module registers them only after finishing the MercuryC sending job. Is this normal?

  •  07-22-2018, 12:37

    • PaulW is not online. Last active: 08 Oct 2018, 16:02 PaulW
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    Re: Mercury Core Module is frozen while MercuryC is sending?

    Did you get anywhere with this?  It seems as though your ISP is throttling your outgoing email for some reason.
  •  07-22-2018, 13:51

    • Joerg is not online. Last active: 10-08-2018, 8:33 Joerg
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    AW: Re: Mercury Core Module is frozen while MercuryC is sending?

    Hi Paul,

    Yes, I did. Indeed, it was a problem with the ISP. But irrespective of this reason I was not aware that Mercury Core is always waiting for MercuryC. Especially internal mails between local users should be processed independent from Mercury's SMTP Client, isn't it?

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