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Large image attachments crashing Pegasus Mail

Last post 05-31-2019, 12:58 by Greenman. 10 replies.
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  •  05-25-2019, 6:18

    • Dilip is not online. Last active: 06-16-2019, 10:39 Dilip
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    Large image attachments crashing Pegasus Mail

    I receive large attachments from a business occasionally and these large pictures (I think about 15mb) consistently crash my system when I try to open them. What can I do to avoid the crash? Thanks.

     

     Dilip

     

    Filed under: ,
  •  05-25-2019, 12:25

    • Shades is not online. Last active: 09-29-2019, 16:45 Shades
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    Re: Large image attachments crashing Pegasus Mail

    My guess would be that your AV arangements are involved, If teh scanner is still working when Pegasus is trying to process
  •  05-26-2019, 1:33

    Re: Large image attachments crashing Pegasus Mail

    Dilip:

    I receive large attachments from a business occasionally and these large pictures (I think about 15mb) consistently crash my system when I try to open them. What can I do to avoid the crash? Thanks.

     

     Dilip

     

    Hi!

    Pegasus Mail is capable of displaying the most common graphic formats without a third-party viewer, and this is how it set here: GIF, BMP, EMF, WMF, PNG, JPG, and so are handled by the internal viewer. I never had a crash opening any of those formats though I must admit I do not get attachments that large. As a matter of fact I block messages larger than 5KB at server.

    Anyway, have you tried using a third-party viewer like IrfanView to handle these big graphics? You can set this in Tools > Options… > Incoming mail > Content viewers >  'Helper applications' to use for viewing attachments, either by file extension or 'Attachment type' information.


    Best,
    Euler

    euler f german
    sete lagoas, mg, brazil
    Pegasus Mail 4.73.639 - Windows 7 Ultimate
    BearHTML 4.9.9.6 IERenderer 2.6.2.4
    Operating mode: Standalone
    WINPMAIL.EXE directory: c:\pmail\programs
    Home mailbox location: c:\pmail\mail\german
  •  05-26-2019, 22:44

    • idw is not online. Last active: Tue, Oct 15 2019, 17:49 idw
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    Re: Large image attachments crashing Pegasus Mail

    Dilip:
    I receive large attachments from a business occasionally and these large pictures (I think about 15mb) consistently crash my system when I try to open them. What can I do to avoid the crash?

    How exactly do you open these attachments? Are they embedded in formatted messages, do you try to view them in Pegasus Mail's attachment preview pane (on the respective tab in it's separate reader window) or do you try to open them via double click or any of the buttons?


    Michael

    --
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    S/MIME Certificate Fingerprint: 94 c6 b4 71 0c 62 30 88 a5 b2 77 01 74 2b 86 66 3b 7e 65 7c
  •  05-29-2019, 0:27

    • Dilip is not online. Last active: 06-16-2019, 10:39 Dilip
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    Re: Large image attachments crashing Pegasus Mail

    Attachment: temppegasusJPG.jpg

    The crash happens when I go to the Attachments tab; I get a memory error just when I click on the JPG attachment; I'm attaching an image here with a JPG of 6.5MB. When I dismiss the dialog box, Pegasus Mail crashes. Thanks for your help!

     

                  Dilip

     


  •  05-29-2019, 0:28

    • Dilip is not online. Last active: 06-16-2019, 10:39 Dilip
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    Re: Large image attachments crashing Pegasus Mail

    Attachment: temppeg2.jpg
    I'm attaching another picture of the attachments tab of an incoming email with a 6.5MB JPG.
  •  05-29-2019, 0:30

    • Dilip is not online. Last active: 06-16-2019, 10:39 Dilip
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    Re: Large image attachments crashing Pegasus Mail

    Strange - just now when I dismissed the dialogue box, Pegasus Mail did not crash.
  •  05-29-2019, 1:01

    • idw is not online. Last active: Tue, Oct 15 2019, 17:49 idw
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    Re: Large image attachments crashing Pegasus Mail

    Attachment: Button.jpg

    Dilip:
    I'm attaching another picture of the attachments tab of an incoming email with a 6.5MB JPG.

    You can disable attachment preview using the rightmost button on the toolbar, see below:



    Michael

    --
    PGP Key ID (RSA 2048): 0xC45D831B
    PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
    S/MIME Certificate Fingerprint: 94 c6 b4 71 0c 62 30 88 a5 b2 77 01 74 2b 86 66 3b 7e 65 7c
  •  05-29-2019, 7:42

    • Dilip is not online. Last active: 06-16-2019, 10:39 Dilip
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    Re: Large image attachments crashing Pegasus Mail

    That almost worked! I downloaded a few files but then I opened an email with a JPG attached that was a little less than 7MB. When I tried to click on it, I got the out of memory error and Pegasus Mail crashed. What am I doing wrong? Thanks!
  •  05-29-2019, 10:19

    • idw is not online. Last active: Tue, Oct 15 2019, 17:49 idw
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    Re: Large image attachments crashing Pegasus Mail

    Dilip:
    What am I doing wrong? Thanks!

    No time to test right now, but if you open mails in preview mode you can switch to attachments without any preview being availabe at all, so this might work in your case as a work-around. BTW: What happens if you click the attachment with the right mouse button? This should work for using the buttons without the image being opened on the preview pane.


    Michael

    --
    PGP Key ID (RSA 2048): 0xC45D831B
    PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
    S/MIME Certificate Fingerprint: 94 c6 b4 71 0c 62 30 88 a5 b2 77 01 74 2b 86 66 3b 7e 65 7c
  •  05-31-2019, 12:58

    • Greenman is not online. Last active: 01 Jul 2019, 9:16 Greenman
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    Re: Large image attachments crashing Pegasus Mail

    Dilip:
    That almost worked! I downloaded a few files but then I opened an email with a JPG attached that was a little less than 7MB. When I tried to click on it, I got the out of memory error and Pegasus Mail crashed. What am I doing wrong? Thanks!

    What are your system specs? Do you have sufficient RAM installed? Do you have plenty of free hard drive space? 

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