Pegasus Mail & Mercury

Welcome to the Community for Pegasus Mail and
The Mercury Mail Transport System, the Internet's longest-serving PC e-mail system!
Welcome to Pegasus Mail & Mercury Sign in | Join | Help
in
Home Blogs Forums Downloads Pegasus Mail Overview Mercury Overview Wiki

Is anyone reading this? Client cant read my emails!

Last post 11-08-2019, 19:42 by Shades. 7 replies.
Sort Posts: Previous Next
  •  11-07-2019, 2:05

    Is anyone reading this? Client cant read my emails!

    I have a client who is saying this, and this is not the first time with Pegasus! What is going on??? I'm sending emails without html ( "rich text?" ) but WITH the > marks:

    Melissa, It is impossible to read your emails.... This is quite frustrating because I cannot be spending this much time trying to read your emails.  The responses on the thread DO NOT APPEAR IN ORDER, and there is so much garbage characters added, that I find myself re-reading multiple times. 

     

    Is this because the person is using Outlook? If someone uses outlook, can they not read Pegasus?

     

     

  •  11-07-2019, 3:48

    • Brian Fluet is not online. Last active: 12-12-2019, 21:46 Brian Fluet
    • Top 10 Contributor
    • Joined on 12-24-2014
    • North Carolina, USA
    • SuperStar
    • Points 27,600

    Re: Is anyone reading this? Client cant read my emails!

    Yes, Outlook users can read email created by Pegasus Mail.

    Your post references using ">" marks and contains a comment about threads which indicates an issue with the formatting of replies.  Hopefully you are using the "Reply with options" function and finding the options that produce the best formatting for each reply. 



  •  11-07-2019, 18:57

    Re: Is anyone reading this? Client cant read my emails!

    Brian Fluet:

    Yes, Outlook users can read email created by Pegasus Mail.

    Your post references using ">" marks and contains a comment about threads which indicates an issue with the formatting of replies.  Hopefully you are using the "Reply with options" function and finding the options that produce the best formatting for each reply. 

    I would have no idea what the ideal options would be, for each person who might be reading it. I just include the text of the original and prefix it with the > quote back marks. But it seems that some Millennials arent familiar with them, and freak out at them. But I really don't know of a better way to keep it sanely organized in a reply, and not get it confused, when quoting their message. 

  •  11-07-2019, 20:15

    • Brian Fluet is not online. Last active: 12-12-2019, 21:46 Brian Fluet
    • Top 10 Contributor
    • Joined on 12-24-2014
    • North Carolina, USA
    • SuperStar
    • Points 27,600

    Re: Is anyone reading this? Client cant read my emails!

    Could it be that ">" characters in your replies appear in the middle of lines instead of all left justified or that the line wrapping of the included content results in it being difficult to read?

  •  11-08-2019, 1:26

    Re: Is anyone reading this? Client cant read my emails!

    Brian Fluet:

    Could it be that ">" characters in your replies appear in the middle of lines instead of all left justified or that the line wrapping of the included content results in it being difficult to read?

     

    How would I know? 

     

    I have an Outlook account, but have never used it, and don't even think it's associated with any of my current two owned domain email accounts. 

  •  11-08-2019, 2:39

    • Brian Fluet is not online. Last active: 12-12-2019, 21:46 Brian Fluet
    • Top 10 Contributor
    • Joined on 12-24-2014
    • North Carolina, USA
    • SuperStar
    • Points 27,600

    Re: Is anyone reading this? Client cant read my emails!

    Melissa2011B:
    Brian Fluet:
    Could it be that ">" characters in your replies appear in the middle of lines instead of all left justified or that the line wrapping of the included content results in it being difficult to read?

    How would I know? 

    You would see it in the body of the reply before sending.

  •  11-08-2019, 5:16

    • irelam is not online. Last active: 12-12-2019, 0:36 irelam
    • Top 10 Contributor
    • Joined on 03-23-2007
    • Edmonton, Alberta, Canada
    • SuperStar
    • Points 21,985
    • BetaTeam Moderator

    Re: Is anyone reading this? Client cant read my emails!

    If you are in plain text mode, I would suggest you use a simple tab key at the beginning of each line that you have embedded from the original message. You could update the char in pmail.ini to change the > to a tab character. Or place the cursor at the beginning of the lines and use the editor tool "Indent right" which will have the same effect.

    BTW It would be appreciated if you could obtain a screenshot from the user to obtain an idea of what they are seeing, and forward it to use.

    Martin

  •  11-08-2019, 19:42

    • Shades is not online. Last active: 11-08-2019, 19:43 Shades
    • Top 150 Contributor
    • Joined on 06-16-2007
    • Member
    • Points 745

    Re: Is anyone reading this? Client cant read my emails!

    Add an extra blank line between sectionds you are qouting and your reply, "sometimes" other clients wrap your line into the section you are qouting
View as RSS news feed in XML

Contact | Advertise | Host provider: PraktIT | Terms of Use | Privacy Statement
Copyright © 2007-2011 David Harris / Peter Strömblad. | Pegasus Mail Home Page