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Mail in inbox cut in two parts

Last post 02-17-2020, 22:27 by pal. 7 replies.
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  •  01-24-2020, 12:20

    • pal is not online. Last active: 02-17-2020, 22:27 pal
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    Mail in inbox cut in two parts

    Dear all,

    Sometimes a mail in the inbox is cut into two pieces - filtering is on, just move the mail to another folder. The first part is moved to that folder, the second part stays in the inbox, with "From = Unknown", "Subject = (None)" and no Date/Time. And it's very hard to find which first part belongs to what second. Before I download the mails, I check the mail server of the provider with the 'Selective POP3 mail download' function, and all looks well.

    Do you have any idea?

    Kind greetings,

    Pieter

  •  01-24-2020, 15:39

    Re: Mail in inbox cut in two parts

    Hi,

    If your rule is based on say, From: and/or Subject: then it won't work as planned. Maybe you should try another header(s) common to both messages. What does this extra message contain? Attachments?


    Best,

    euler f german
    sete lagoas, mg, brazil
    Pegasus Mail 4.73.639 Standalone - Windows 7 Ultimate
    BearHTML 4.9.9.6 IERenderer 2.6.3.4
    Binaries: C:\PMAIL\Programs
    Mailboxes: C:\PMAIL\MAIL

    InsPMDic — Dictionary Handler Add-on (link on profile)
  •  01-24-2020, 20:03

    • pal is not online. Last active: 02-17-2020, 22:27 pal
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    Re: Mail in inbox cut in two parts

    Dear Mr. Euler,

    The rule is From: and Sender:.

    The second part of the message doesn't contain any attachment; for instance a part of HTML, and in the middle this line:

    X-PMFLAGS: 16512 0 65537 PBPQS4MK.CNM

    another starts with X-PMFLAGS: 16512 0 65537 PAHOVZCE.CNM
    and the message is put after that line.

    Kind greetings,

    Pieter

  •  01-24-2020, 21:28

    Re: Mail in inbox cut in two parts

    Pieter,

    I've never seen this behavior before. Can you identify the mail client used by the Sender. Look for a header like "X-mailer: Pegasus Mail for Windows (4.73.639)", no quotes, tough it may be missing. It may also help to know both your and the sender's service provider.

    I also hope some of the Beta Testers jump into this thread too. Wink


    Best,

    euler f german
    sete lagoas, mg, brazil
    Pegasus Mail 4.73.639 Standalone - Windows 7 Ultimate
    BearHTML 4.9.9.6 IERenderer 2.6.3.4
    Binaries: C:\PMAIL\Programs
    Mailboxes: C:\PMAIL\MAIL

    InsPMDic — Dictionary Handler Add-on (link on profile)
  •  01-24-2020, 21:52

    • idw is not online. Last active: Thu, Apr 02 2020, 0:07 idw
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    Re: Mail in inbox cut in two parts

    Euler GERMAN:
    I also hope some of the Beta Testers jump into this thread too. Wink

    Is it really worth the effort? I mean I'm seeing so many malformed messages which are simply spam and I really don't want to waste my time analysing garbage to begin with. Aside from this even large providers are sending out broken messages and it's a real waste of resources that we have to deal with such stuff. So again: Are these messages worth it? And if so, without seeing them there's nothing we can do except for wild guesses. IOW: If you put them into a ZIP file (i.e. the respective CNM files from the new mail folder, you may need to move filtered message back in there) and send them to <beta-reports [@] pmail.gen.nz> we may take a look at them, but I cannot promise anything ...


    Michael

    --
    PGP Key ID (RSA 2048): 0xC45D831B
    PGP Plugin for Pegasus Mail: <http://www.pmpgp.de/pmpgp/>
    S/MIME Certificate Fingerprint: 94 c6 b4 71 0c 62 30 88 a5 b2 77 01 74 2b 86 66 3b 7e 65 7c
  •  01-24-2020, 22:00

    • Brian Fluet is not online. Last active: 03-30-2020, 1:30 Brian Fluet
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    Re: Mail in inbox cut in two parts

    I have never heard of this before either.  My only thought is to insure that the mailbox directory is excluded from active malware scanning.

    If the problem occurs with enough regularity to run tests I would try to determine whether the problem is associated with the new main on-open filter.  To do this I would disable that filter and then add the same one as a new mail on-close filter.  This would then allow confirmation that the message arrives as one, and then determine if it breaks into two when the on-close filter acts on it.

     

  •  01-24-2020, 23:06

    Re: Mail in inbox cut in two parts

    idw:

    Euler GERMAN:
    I also hope some of the Beta Testers jump into this thread too. Wink

    Is it really worth the effort? I mean I'm seeing so many malformed messages which are simply spam and I really don't want to waste my time analysing garbage to begin with. Aside from this even large providers are sending out broken messages and it's a real waste of resources that we have to deal with such stuff.

    I can't say as I'm not the one with the messages. I'm sure it is not Pegasus Mail fault. When it "splits" messages and attachments they all have full headers (e.g. Send attachments as separate messages), and may even have a short warning message in between if not told otherwise (e.g. Don't add 'attachment information' sections to Multipart messages). Now, splitting a message in two or more parts is NEW to me. If it was my mail provider fault I'd look at it or simply leave them. If it happened at sender's side, I'd advise to change either his/her mail client or mail provider.

    Putting things under these perspectives there's nothing to be fixed either by you or by David. It's just to know if a certain mail provider and/or e-mail client (Web mail?) may be sending bogus messages in the wild and provide a quick support to the Community, and saving time.


    Best,

    euler f german
    sete lagoas, mg, brazil
    Pegasus Mail 4.73.639 Standalone - Windows 7 Ultimate
    BearHTML 4.9.9.6 IERenderer 2.6.3.4
    Binaries: C:\PMAIL\Programs
    Mailboxes: C:\PMAIL\MAIL

    InsPMDic — Dictionary Handler Add-on (link on profile)
  •  02-17-2020, 22:27

    • pal is not online. Last active: 02-17-2020, 22:27 pal
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    Re: Mail in inbox cut in two parts

    This evening (GMT +01.00) I've finally send the file to the beta team. Many thanks for helping.

    Pieter

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