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Pegasus Mail error

Last post 04-07-2008, 14:32 by Thomas Nimmesgern. 6 replies.
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  •  04-05-2008, 6:03

    Pegasus Mail error

    Hi There

    Each time I shut Pegasus down  I get the following error message coming up in a Window:

     

    Pegasus Mail for Windows has encountered a problem and needs to close.  We are sorry for the inconvenience.

     

    Any ideas on the cause

     

    Thanks 

  •  04-05-2008, 16:44

    Re: Pegasus Mail error

    I suspect that there is a problem with the deleted messages folder since this is one of the things processed on closing.  Delete it manually before closing and see if this fixes the problem.

     


    Thomas R. Stephenson
    San Jose, California
    Member of Pegasus Mail Support Team

    I do not answer private messages from the forum. If you want to contact me use email to techsupp@tstephenson.com.
  •  04-05-2008, 17:11

    • irelam is not online. Last active: 01-23-2020, 3:47 irelam
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    Re: Pegasus Mail error

    Make sure you close Pegasus Mail by using its menu File/Close rather than the system 'X' button in the right corner of the Window. Martin
  •  04-05-2008, 22:41

    • Francois is not online. Last active: 29-07-2013, 22:38 Francois
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    Re: Pegasus Mail error

    irelam:
    Make sure you close Pegasus Mail by using its menu File/Close rather than the system 'X' button in the right corner of the Window. Martin

    Hmm

    What? Pegasus still has that bug?

    I hope this is fixed in 5.0!

    Regards,

    François

     


    Ce message provient du Québec!
  •  04-06-2008, 15:40

    Re: Pegasus Mail error

    Hi Thanks for the tips.

    Tried both methods and it still crashes... same error message.

     
    Very strange anything else you think I should look at?

    Regards

    Ben 

  •  04-06-2008, 22:15

    Re: Pegasus Mail error

    brightspark:

    Hi Thanks for the tips.

    Tried both methods and it still crashes... same error message.

     
    Very strange anything else you think I should look at?

    Regards

    Ben 

    Hard to say.  The program is writing it's ini file, the state.pmj, hierarch.pm and folstate.pm among other things and probably one of these can't be written.  I'd check all of the rights and read-write status of the program files for starters
     


    Thomas R. Stephenson
    San Jose, California
    Member of Pegasus Mail Support Team

    I do not answer private messages from the forum. If you want to contact me use email to techsupp@tstephenson.com.
  •  04-07-2008, 14:32

    Re: Pegasus Mail error


    Hello!

    François Blais:

    irelam:
    Make sure you close Pegasus Mail by using its menu File/Close rather than the system 'X' button in the right corner of the Window. Martin

    What? Pegasus still has that bug?

    I hope this is fixed in 5.0!



    I am not sure whether this really has something to with the problem reported by the thread starter.
    I have several Pegasus Mail user; for testing purposes, I closed every of them by clicking on the X in the right corner of the Pegasus Mail main window. Each time I closed it that way, Pegasus Mail closed normally without any problems.

    Thomas S.'s suggestion concerning the rights sounds useful to me.

    There may be another reason for Pegasus Mail crashing when being closed. If you close Pegasus Mail while a POP3-check is being done, Pegasus Mail is likely to crash (at least, this is what I have experienced). Is Pegasus Mail checking for new messages while your are closing Pegasus Mail?


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