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  • Re: Invalid Offset in index record

    Thanks to all who have provided the feedback and solutions. I created a new file and copied over all the data to the new file. Renamed the original to include (old) and the new file was named the same as the original. This has solved the error msg issue, but I now only have have the several new emails in ''copies''. The new file does not display ...
    Posted to Pegasus Mail Community Support (Forum) by BMS on January 31, 2019
  • Invalid Offset in index record

    Greetings, This error message ''Invalid Offset in index record'' continues to return even after&nbsp; reindexing of the F0L07EA1.PMM folder. I have looked through the folder and nothing is obvious as to the why. Any suggestions for a permanent cure? Thanks in advance. &nbsp;
    Posted to Pegasus Mail Community Support (Forum) by BMS on January 30, 2019
  • Re: Windows Update (overnight) Deleted ALL PM Folders

    Thanks Brian I've saved that thread and solution for ''next time'' as this corruption is not the first to happen to me. I managed to use a month old backup HIERARCH file and that restored 90% of my tray structure. A bit of moving and shaking and I'm back to OK. Thanks again for your (and others) advice - much appreciated.
    Posted to Pegasus Mail Community Support (Forum) by BMS on November 17, 2018
  • Re: Windows Update (overnight) Deleted ALL PM Folders

    ''You can try a restore of the HIERARCH.PM file from your backup.&nbsp; Do it with Pegasus Mail closed.&nbsp; On next startup, Pegasus Mail will attempt to compare its contents to the physical folder files and update it with new found folders.&nbsp; No guarantees it will work because of its age, but it's worth a try. '' Unfortunately ...
    Posted to Pegasus Mail Community Support (Forum) by BMS on November 16, 2018
  • Re: Windows Update (overnight) Deleted ALL PM Folders

    Thank you so much for the explanation and advice. I'll do as you suggest and see how I go. Your a champion of the first order. Kind regards from DownUnder,
    Posted to Pegasus Mail Community Support (Forum) by BMS on November 16, 2018
  • Re: Windows Update (overnight) Deleted ALL PM Folders

    Thank you for the feedback thus far. &nbsp; To be clear, all my messages are still intact however the directory structure ie Folders (Filing Trays) have all gone. The program is installed at E:\PMAIL &nbsp; Viewing in File Explorer, I can confirm I now have duplicate files one with extension and one ...
    Posted to Pegasus Mail Community Support (Forum) by BMS on November 15, 2018
  • Windows Update (overnight) Deleted ALL PM Folders

    Good afternoon, Damn Windows update overnight (Grrrrrr)&nbsp; has resulted in the loss of approximately 400 folders in my PM installation. Is there a quick retrieval solution to restore all folders? My last back-up is about 4 days old. Can I copy a file from backup that will save me many, many hours of rebuilding my setup? I welcome a swift ...
    Posted to Pegasus Mail Community Support (Forum) by BMS on November 15, 2018
  • Re: Change Identity

    Thank you for the quick advice. Works like a charm. Boris&nbsp;
    Posted to Pegasus Mail Community Support (Forum) by BMS on April 25, 2018
  • Change Identity

    I'm using PM at two locations and have set up a number of ''identities'' - this works well. At one location I'm selecting a different identity (from default) from those set up and find it a very minor hassle to keep changing to the preferred vs the ''default''. So, the question is; is there a way of changing an identity to default? a search of ...
    Posted to Pegasus Mail Community Support (Forum) by BMS on April 25, 2018
  • Loss of formatting on email Forward

    If I ''bounce'' an email to another user - no problem. However if I need to add comments to an email I'm forwarding, all formatting is lost, often text disappears rendering the option almost useless. Is there a solution, work-around or fix for this. Also, any news on a long-awaited updated release?&nbsp; Thanks
    Posted to Pegasus Mail Community Support (Forum) by BMS on February 10, 2018
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