So, I've read the topics on identities and the manual and I disagree with the experts on the topics and I don't think the subject is 100% clear in the manual. Nor is it very clear in the subjects I read here. Of course, this is all after I had identities working and THEN screwed it up by trying to go more granular.

I have five domains on one user and all of the domains have multiple alias but two have nine each. I don't understand the concept of a multi-user account based on what I have read and I don't want to sign in and out of separate single accounts to check my mail for these five domains. But that's all after.

So, I tried to make it granular by creating separate identities for each alias. Works a charm for incoming e-mail but it stopped my outgoing e-mail dead in the water.

so we have soandso@domain.com as the identity but I get the following error:

SMTP Network or Protocol Error sending mail

Hostname: smtp.mye-mailprovider.com
Name of SMTP profile: domain-admin rather than domain-soandso

Note: It's either picking up the correct domain or the wrong domain but it's always picking up the admin account.

Description of error: Handshake error: the server has either shut down the connection unexpectedly, or has returned a response Pegasus Mail cannot recognize

Then in the trace we get:
tds.772 -- 27 May 2023 16:22:42.772 ---
tds.775 Connect to 'smtp.mye-mailprovider.com', timeout 90 seconds.
tds.129:>>

I'm going to do some checking on my e-mail host's end to see if I've somehow forgotten how I've configured my SMTP (because I've long since deleted everything and redone everything several times over and still can't get it to work correctly) but I was hoping someone here could help me out of this mess and either explain to me how to set up multi-user mode so I don't have to mess with identities or how to clean up pegasus so I won't be in this mess anymore. After reviewing all the files that have been created, I've never seen my Pegasus in such a state and I've been on Pegasus since '97.