Community Discussions and Support

The perfect forum for discussions or technical questions about Pegasus Mail.

18
2

Windows 10 user here.


Tried installing Pmail 4.80 and the install seemed to go well. But once I opened it, none of the menu items or buttons worked.


Uninstalled, then tried re-installing my previous version 4.71.


Menu items and buttons now work, however as I click into the saved emails, I get frequent error messages with "bad address" displayed. It's a bit of a hassle to get rid of them.


(These errors appear to relate to RAM addresses within a program, and NOT email addresses.)


I can click "X" for "close" on these error messages, but this happens frequently enough that I would really like to find out how to restore 4.71 to error-free operation.


Just a guess, but I don't think the problem is with the earlier versions of Pmail.


I tried a couple of earlier versions, and they, too have this "bad address" error message.


This reminds me of occasional errors I'd see when I did some Microsoft C programming, i.e. some pointer didn't have a valid address to point to.


It looks as if installing Pmail may cause modification of program modules outside the Pmail set, such as Windows modules? That might account for an error to show up in several different versions.


Any thoughts much appreciated.


Eleanor White


recent by Brian Fluet  ·  3 hours ago
24
5

This is a strange one, at least to me. I'm using Pegasus to collect POP mail from 3 different servers, Yahoo, Gmail and Spectrum, set up in that order in "Internet Mail Options / Receiving (POP3)". The General default timeout is set at 45 seconds, and Settings for Receiving Mail is set to 15 seconds on each server definition. I have several "New mail filtering rules" set up and they seem to work properly. I also have some server side filtering rules set up that also seem to work properly.


The first time I check mail each morning I receive a "Not Responding" message in the New Mail folder while "Applying Filtering Rules" shows in the status line. Then a "POP3 Network or Protocol Error" on pop.gmail.com comes up (see attachment). After I acknowledge that error the remaining mail is collected from the other servers. I can then go back and select the "Check your POP3 host for new mail" icon and all connections work just fine. Mail is then collected from Gmail correctly. This error only happens once, the first time I retrieve mail in the morning. Throughout the day I don't get the protocol error. I don't know if this is a connection error or a filtering error but it is frustrating to deal with each day. Your help or suggestions would be appreciated.


Bob


P.S. Having trouble attaching Protocol Error image. Any suggestions?


recent by Brian Fluet  ·  5 hours ago
24
5

Hello
I just installed Version 4.8.1 in order to access GMail accounts.
All works fine
But when I use my different PMail accounts (GMail ad Non GMail), I have the following problems


1) When I try to read my mail, I get the following message :
"You don't have an active POP3 definition for downloading mail via the Internet, so no selective download is possible"


2) When I try to send a new mail, I get the message :
"You do not have an active SMTP definition for sending mail via the Internet, so no action can be taken"


I checked in "Network configuration" and it seems my definition are "hidden"


If I go to "POP definition" , click on "Add", the name of my POP definition appears - I click on "Select" and then can
access my waiting mail
The same process works for the SMTP definition


But if I close Pegasus Mail and restar t it later, both definitions are "hidden" again !


Did I forget something or did something wrong ? I would like to have these definitions to be permanent !


T hanks for any help and advice - Have a good day


recent by Brian Fluet  ·  7 hours ago
28
2
serge28 posted 4 days ago at 5:13 pm

Hello


I try to create a PMail account to access my Gmail but it seems both POP and SMTP reject me for authorization reason


My POP settings are
Server host name pop.gmail.com
User name pop.gmail.com&sergefleury28500@gmail.com&995
Password My password checked several times
Server TCP/IP Port 995
Via direct SSL Connect


My SMTP settings are
Server host name smtp.gmail.com
Server TCP/IP Por 465
Via direct SSL Connect
Login to the SMTP server using the following details
Username sergefleury28500@gmail.com
Password My password checked several times


Do you see any error in these parameters ?


I captured the Pegasus exchange in cas it's useful


1) for s"sending" using SMTP *
:15:53.827: --- 14 Feb 2025, 17:15:53.827 ---
17:15:53.827: Connect to 'smtp.gmail.com', timeout 15 seconds.
17:15:54.897: [] SSL/TLS session established
17:15:54.897: [
] TLS_AES_256_GCM_SHA384, TLSv1.3, Kx=any, Au=any, Enc=AESGCM(256), Mac=AEAD<lf>
17:15:54.897: [] Peer's certificate name is '/CN=smtp.gmail.com'.
17:15:54.951: >> 220 smtp.gmail.com ESMTP ffacd0b85a97d-38f259f8602sm5121758f8f.94 - gsmtp<cr><lf>
17:15:54.951: << EHLO [192.168.1.102]<cr><lf>
17:15:54.977: >> 250-smtp.gmail.com at your service, [86.244.29.184]<cr><lf>
17:15:54.977: >> 250-SIZE 35882577<cr><lf>
17:15:54.978: >> 250-8BITMIME<cr><lf>
17:15:54.978: >> 250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH<cr><lf>
17:15:54.978: >> 250-ENHANCEDSTATUSCODES<cr><lf>
17:15:54.979: >> 250-PIPELINING<cr><lf>
17:15:54.979: >> 250 SMTPUTF8<cr><lf>
17:15:54.982: << AUTH LOGIN<cr><lf>
17:15:55.002: >> 334 VXNlcm5hbWU6<cr><lf>
17:15:55.002: << c2VyZ2VmbGV1cnkyODUwMEBnbWFpbC5jb20=<cr><lf>
17:15:55.021: >> 334 UGFzc3dvcmQ6<cr><lf>
17:15:55.022: << TWFyc2F1Y2V1eCMyMQ==<cr><lf>
17:15:55.235: >> 535-5.7.8 Username and Password not accepted. For more information, go to<cr><lf>
17:16:15.292: << QUIT<cr><lf>
17:16:15.294: >> 535 5.7.8 ffacd0b85a97d-38f259f8602sm5121758f8f.94 - gsmtp<cr><lf>
17:16:15.305: [
] OpenSSL secure session normally terminated.
17:16:15.306: --- Connection closed at 14 Feb 2025, 17:16:15.306. ---
17:16:15.306:


2) For "reading" using POP - I replaced my password by XXXXXXXX in the following but it was correct ! **
17:21:40.017: --- 14 Feb 2025, 17:21:40.017 ---
17:21:40.018: Connect to 'pop.gmail.com', timeout 15 seconds.
17:21:41.067: [] SSL/TLS session established
17:21:41.067: [
] TLS_AES_256_GCM_SHA384, TLSv1.3, Kx=any, Au=any, Enc=AESGCM(256), Mac=AEAD<lf>
17:21:41.067: [*] Peer's certificate name is '/OU=No SNI provided; please fix your client./CN=invalid2.invalid'.
17:21:41.067: >> +OK Gpop ready for requests from 86.244.29.184 q18mb17520641wrr<cr><lf>
17:21:41.068: << USER pop.gmail.com&sergefleury28500@gmail.com&995<cr><lf>
17:21:41.086: >> +OK send PASS<cr><lf>
17:21:41.086: << PASS XXXXXXXXXXXX<cr><lf>
17:21:41.109: >> -ERR [AUTH] Username and password not accepted.<cr><lf>


By the way, I read on the net that there is some "OAUTH2" mechanism in GMail - It seems this was adressed in version 4.8.1 of Pegasus Mail
I use Version 4.8 and that's the best version I could find on Pegasus websit e


And finally, how do I create a totally new Pegasus Mail account - I did it long time ago and dont remember ;-(


Thank you all for any help you can provide Have a good week-end


recent by serge28  ·  Today at 10:15 am
62
4

I just switched from Windows 8.1 to Windows 10 a few months ago.
I installed Windows Enterprise 10.0.19045.2604 and Pegasus Mail 4.73.639, Mar 30 2018, build 639, later I switched to Pegasus Mail 4.80.1028, Jan 16 2022, build 1028.
The problem is always the same: I can receive and send emails, but not emails with a larger attachment (approx. > 10 MB). If I try this, Pegasus Mail starts sending and at some point at 27% or 75% (depending on the size of the mail, numbers are only examples) it breaks off. Much worser: The entire Internet connection (RJ45-LAN via cable modem) breaks down. To get access to the Internet again, I have to unplug the rj45 connector and plug it back in.
At first I suspected my email provider, but an email address from a completely different provider shows the same behavior.
I also tried all kind of secure connections, STARTTLS, SSL etc., without success.


What the heck is this? In the meantime I've switched to Thunderbird, which actually is a piece of crap.....


40
10
J.G posted 6 days ago at 1:23 pm

After many years using Pegasus and not needing 'support', I now find myself posting yet again within a few days!!


I have many customers using Pegasus and I've always been able to assist when-ever they think yhings have gone wrong but today I had a call from my eldest client (95y) who has too many messages in her 'New Mail' folder.


No problem, I thought, Make a new [Archive - Pre 2024] folder and simply move them all.


There are 839 posts and after a VERY SLOW transfer only 813 actually went across. No matter how often I tried, I couldn't get any more to move - even one at a time.


As a further test, I created [Archive 2024] and tried to copy those from Jan '24 - - - - it took 14 and refuses any more.


I did consider that it might be a disc space issue but she only has a drive C and that is 60% free.


Any suggestions as to why she has this strange behavious?


recent by J.G  ·  6 days ago at 1:12 am
37
5
serge28 posted 6 days ago at 6:13 pm

Hello
As I have to connect to different POP / SMTP servers, I have authentification problems ... and PMail error messages
I know that there is a way to display these messages "in clear" in order to check what is sent to the server (sometimes, there could be a wrong or mistyped character)
But I can't remember what the procedure s and how to use it ;-(
Can someone help me ?
Thanks for your help
Have a good day


54
4
J.G posted Feb 5 at 1:34 pm

I recently noticed a 'change' in my mailbox listing but couldn't really see what had changed - the list just looked different!


Today I realized that one of my [Filing Tray]s was missing.


I contained about 10 Message folders and I can (with a [Search]) see that they still exist and I can look at them.


I don't know what the extention is for a Filing tray and even if I did I have no way of knowing how to restore it.


Can anyone suggest a solution (to restore the tray)?


I'm still using V4.7 and am cautious about upgrading 'til this other issue is resolved.


TIA.


recent by J.G  ·  Feb 5 at 5:16 pm
47
7

Delivery has failed on the enclosed message for the following
reasons reported either by the mail delivery system on the mail
relay host or by the local TCP/IP transport module:


451 4.3.0 <ip184-182-116-20.lv.lv.cox.net[184.182.116.20]>: Temporary lookup failure


Sending with my primary ISP sending email comes back with this error? Works fine if I use my gmail account?


Dig command validates the ip name to the ipaddress?


Raw view of mesage has no headers??
From: Mail Delivery System <>
To: Self
Subject: Mail Delivery Failure.
Date: Wed, 22 Jan 2025 02:12:40 +1000
X-PMFLAGS: 128 0 1 9L3FJL4W.CNM


Delivery has failed on the enclosed message for the following
reasons reported either by the mail delivery system on the mail
relay host or by the local TCP/IP transport module:


451 4.3.0 <ip184-182-116-20.lv.lv.cox.net[184.182.116.20]>: Temporary lookup failure


dig returns ip info??
ip184-182-116-20.lv.lv.cox.net. 21600 IN A 184.182.116.20


recent by msetzerii  ·  Jan 23 at 1:15 pm
61
7

After restarting the computer I got the following problem:
When starting a new message in PMail, the message window is now positioned in such a way that the upper part of this window is hidden behind the top of the PM window.
How can I prevent this too high message window?
A restart of the computer did not help.
It is the first time I met this problem. I use v.4.80.
The problem occurs not only with
new messages, but also with replies.


recent by euler  ·  Jan 15 at 3:18 pm
78
12
Tariya posted Jan 8 at 6:14 am

I need to change the email server for both pop3 and smtp hosts for a group of email identities. They all use the same server. I open Receiving Pop3 or Sending SMTp for any one and click on edit, PMail crashes. Shouldn't I be able to edit the changes in place rather than adding a whole new host?


recent by Brian Fluet  ·  Jan 13 at 6:16 pm
36
3

Hello, I use version 4.8
I need to stop Pegasus mail every day in some time by script scheduled in Windows scheduler. I use command :
taskkill /IM "winpm-32.exe" /F
DEL "<folder path>\pmail\MAIL\ADMIN\MAILBOXP.LCK"


its working well but problem with temp folder and files
c:\Users\user\AppData\Local\Temp*.PM$


they still stay on disk and are not deleted. Probably because Pegasus mail was not stopped via GUI and click on File - exit


Does exist some better command to close program as "Graceful close" ? So Pegasus mail also should delete temporary files.


recent by Michael  ·  Jan 10 at 5:11 pm
416
9
danielsan posted Feb 12 '23 at 6:49 pm

Simce pegasus is dead for the forseeable future for anyone using Microsoft email I need to move all of the emails to outlook. I came across this 15 year old thread talking about using mercury and IMAP to move pegasus folders to outlook. Never used mercury before. Anyone have any idea if this method would still work? Thx



recent by LiamLee  ·  Jan 3 at 11:03 am
32
1
wesch3 posted Dec 28 '24 at 8:09 pm

I just setup Mercury on Xampp and I am trying to retrieve emails so I will have the emails on the Mercury server to read with Roundcube. I was able to download the emails but the original emails are deleted. I put a check on the MercuryP pop3 server setting to "ignore Pop3 delete commands", but the original emails were deleted on the client server. Apparently I have something set wrong. I do not want to delete the original emails.


Also, I cannot send emails to the original client now?


recent by Michael  ·  Dec 28 '24 at 8:19 pm
94
9
Tariya posted Dec 21 '24 at 2:44 pm

I thought that 4.81 would be fine. And it has been. Then today I have been getting this smtp error (pop3 is fine) with all identities.


0:04:56.050: --- 21 Dec 2024, 20:04:56.050 ---
20:04:56.050: Connect to 'mail534.pair.com', timeout 9999 seconds, flags 16842753.
20:04:57.056: [] Setting SNI hostname to 'mail534.pair.com'
20:04:57.057: [!] OpenSSL reported error -1/5 during handshake - diagnostics follow:
20:04:57.057: [!] -------------------------------------------------------------------------
20:04:57.057: [!] **
OpenSSL supplied no extended diagnostic information.
20:04:57.057: [!] -------------------------------------------------------------2435


No settings have been changed and Pair says that all the settings check out.


Appreciate any help.
Tariya


recent by Tariya  ·  Dec 23 '24 at 7:15 am
93
10
Tariya posted Nov 29 '24 at 11:19 am

We have been using Pair Network to host our domains for a long time and we use their mail servers to send out our email. Now we're suddenly getting rejects from Outlook, Hotmail, and Yahoo. Pair tech support tells us there is nothing they can do about this, that those providers have changed their security and that the blocks will be removed within 24 hours, which has not happened!


Has anyone had similar experiences lately and if so, what did you do about it.


Tariya


recent by Tariya  ·  Dec 11 '24 at 9:44 am
53
8
Christopher Whitmey posted Dec 5 '24 at 12:56 pm

My email host Fasthosts has problems dealing with Distribution List (DL) emails but is OK with BCC. When I use a 30 address DL I get the error message: Delivery has failed on the enclosed message for the following reasons reported either by the mail delivery system on the mail relay host or by the local TCP/IP transport module:


501 5.1.3 Bad recipient address syntax
421 4.7.0 smtp.livemail.co.uk Error: too many errors


If I put the DL title in the BCC section would each one of the DL addresses get an email?


21
1
douguk posted Dec 5 '24 at 3:01 pm

I have been reading up on this topic to disable auto black list check as it takes a long time to check addresse. (I only open mails from trusted sources) I note that there is some mention of security tab in renderer. There does not seem to be one. All options in this are greyed out. I am missing something really obvious?
Thanks
Doug


recent by Michael  ·  Dec 5 '24 at 4:31 pm
74
13

I recently created a POP3 rule set to (pre-)filter header text and "Delete from server". In the Download Controls for retrieving POP3 mail, the "Download only unread mail" is on and the "Default action after filtering" is set to Download. In the General settings for that profile, the "Delete mail ... once it has been retrieved" option is on. My intention is to not even download junk mail that I can identify, but load all the rest and then have Pegasus delete it from the server.


The POP3 rule set seems to work fine. I don't get any of the junk mail I don't want and it is deleted (moved to trash) on the server. The problem is that after the other mail is downloaded, it is not deleted from the server. If I attempt to Check the host for POP3 mail again from Pegasus, no messages are loaded (they have been read by Pegasus) but they still are on the server showing as unread in the inbox when I look at them directly on the web mail site. Prior to implementing the POP3 Rule Set, the downloaded messages were deleted properly from the server.


What am I missing? Why are they not deleted from the server now? Any help is appreciated.


Bob


recent by euler  ·  Dec 3 '24 at 3:33 pm
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