Community Discussions and Support

The perfect forum for discussions or technical questions about Pegasus Mail.

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jdudeck posted Feb 20 '13 at 12:00 am

I have discussed this on the Pmail mailing list, where Brian Fluet has duplicated the same problems that I am experiencing. I am logging this on this forum in the hopes that the Pegasus developers will note the seriousness of the situation and fix the bug.

The problem is as follows: When opening an IMAP folder that is "fairly large" (ie. usually hundreds of messages), Pmail will open a blank window, and not display any message headers. When you try to close the window, Pmail will hang, then crash after several tens of seconds. This occurs with v4.63, and has been doing this for quite a few previous versions. This occurs on Windows XP 32-bit and Windows 7 64-bit. I have not tried it on other versions of Windows. This happens both with Linux IMAP servers and with Windows Exchange. Whenever it happens, the Folder Info... for the folder shows either 0 or 128 bytes in the header cache,

What may be helpful in tracing down this problem is that I have found a consistent way to force Pmail to correctly open the offending folders. The steps are as follows: 1.Open the folder in Thunderbird. 2. Move all but 20 messages temporarily to another folder. 3. Close Thunderbird. 4. Open the folder in Pmail. It will open normally. 5. Verify that the header cache (Folder Info...) contains more than 128 bytes. Normally it will have about 3k bytes at this point. 6. Close Pmail. 7. Open the folder in Thunderbird. 8. Move the rest of the messages back into the folder. 9. Close Thunderbird. 10. Open the folder in Pmail. It now opens correctly!

However, after a time, if more messages are added to the folder, it will again no longer open correctly. If you look at Folder Info... there will be 128 bytes in the header cache.

Also, if, when an IMAP folder does open correctly, you clear the header cache, it will now no longer open correctly.

Please somebody make sure the developers log and fix this bug. It is extremely annoying to have to use Thunderbird to access my folders. I would have already abandoned Pmail because of this, if I didn't find it even more vexing to make the change. I have been using Pmail since DOS days in the early 90's. I would be most grateful if even a patch was released just to fix this bug.

Sincerely,

John Dudeck


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HarryBen posted Feb 23 '13 at 6:32 pm

I have to empathize but from the other end of the new/old user scale.

I am looking for a new email client and found Pegasus and so far quite like it except for a few wrinkles and bugs, but I m living around those.

My current (about 4 years) client is Opera Mail but it recently trashed about 2000+ emails and I then find there is no way to recover the database.

Fortunately I have many backups, but that is not the point. Opera should have some form of recovery system which Pegasus DOES have.

That is why I posed this thread before spending too much time trialing Pegasus.

I have now crossed over to it for all emails so I sure hope there is a v5 on the horizon. As with you, if donations will boost the appearance of v5, then I am happy to toss some cash at the efforts.

Thanks

 

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Jerry Wise posted Feb 17 '13 at 6:56 pm

It sounds as if you may be trying to operate in Preview mode instead of the normal List mode. I did not see you state but I assume you are running the latest v4.63 released in January of 2012. To go to normal List mode click the List button on toolbar. If you are seeing three pane display of mail then you are using Preview mode.

Reply address, user/account plus domain may be set. Return path is not normally used and is normally constructed using the sending SMTP server information. Many of the older return path mechanisms were male obsolete in current RFC5322. Even  if you specify a reply address there is no guarantee the receiving mail client will use it and may depend, as with Pegasus Mail, user setting whether to use reply or the From: address. Some may even have elected to use both for replies.

Are you also using Mercury/32 as your mail server or something else? A normal SENDMAIL type server? Take a look at raw view of incoming mail message and see what entries have been added at various hops along the way. Most of what you have asked about are server functions and entries placed by hops along the way. Many may not  be included depending on the POP3 server you are receiving your mail thru.

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irelam posted Feb 17 '13 at 9:15 pm

If the attachment has no name or no filetype, click on the Save button, and save the file to your hard drive where you can examine it and assign a filetype if required.

Martin 

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HarryBen posted Feb 17 '13 at 5:08 pm

Hi Jerry, thanks for that. I will give it a try. At first looks, it looks like it might work for what I want.

IF it works, it does seem like a lot of work to over-ride something that the developers should have made a checkbox-option. [:)]

However, I have just found anther more serious issue and it looks like Pegasus might not be for me. I will post a new question on the  "Reply to" and/or "Return-Path" issue that is being handled incorrectly or actually, not at all.

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Mal posted Mar 16 '13 at 11:56 pm

RE:

Thank you. Although it splits files, only Pegasus Mail files are readable, while IMAP files are not and/or I'd get the message "List index out of bounds (0)".

RE: What about creating a new user account in Pegasus Mail, closing it, disconnecting the PC from the network and copying the backed-up files into the new account's folder, then starting Pegasus as that user (remaining disconnected) ?? I know that Outlook keeps a copy of the messages from IMAP, does Pegasus not do that too?

I thought of this as soon as I noticed the problem before posting on this forum but immediately realized it's not feasible because IMAP files would not load if there's no internet connection. Unless I misunderstand your idea.

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aderoy posted Feb 14 '13 at 12:15 am

Had this problem, reported it approx 2 wks ago. A new patched third party dll was sent. Not at home so can not supply name (think tiddy.dll ?!?).

 Corrected the problem, and no odd effects with any HTML e-mails thus far.

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FJR posted Feb 12 '13 at 11:55 am

[quote user="peterwilkinson"]I forgot to say I have disabled the Left Alt/Shift combination to switch languages already[/quote]

Hmm ... you have a multilanguage keyboard ... did you disable CTRL + ALT to switch keyboard too?

Can't test that because I simply have a singlelanguaged german keyboard. Using that combination doesn't cause anything with my keyboardlayout.

Yes ... my Win7 is installed german and english. But changing language to EN in my case changes keyboardlayout (i.e. z and y change their places) too - not that funny on a simple german keyboard :-)

 

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denniss posted Feb 11 '13 at 12:02 am

I'm running the current version on the "mail" machine; an older one on my wife's for her mail. Hers is a Windows 7 64 bit box, this laptop is an XP 32 bit. Since her mail's working fine thus far I haven't worked up the ambition for tackling the PM4.6x version on her machine.

Thanks again for the reply.

 

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[quote user="janhaverkamp"]Since I have reinstalled PMAIL (4.6.3) and idw's S/MIME front-end, I have a problem with:

 This message contains additional parts:
Please double-click here for working with the individual parts of the message.[/quote]

If you send me a personal mail (via the extension's About ... dialog) I can provide you with a fixed test version ...

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FJR posted Feb 12 '13 at 1:25 pm

Is the space at the top of that window, where the icons and/or text normaly resides still there - even empty?

If not, close  Pegasus, rename STATE.PMJ in you mailbox and restart Pegasus.

If yes the folder with the icons (PNG in programdiretory) or some of them may be lost. *Ups* PM441 - may be that folder doesn't exist at all in that version - don't remember.


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Jerry Wise posted Feb 6 '13 at 4:13 pm

[quote user="PierreGJ"]

I have several *.CNM files.

How can I read the content with Pegasus Mail v4.63 ?

 

 

[/quote]

They appear automatically when they arrive or are placed in your new mail location for that user, by default c:\pmail\mail\admin

If moved or copied from elsewhere they must not be marked R (read only) attribute  at OS level.

Did you actually do read new mail button or from file menu?

.cnm files are just raw messages as received from the mail server complete with all headers and body  parts. One .cnm file per message.

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