[quote user="androscan"]Any suggestions?[/quote]

Did you check at the top of the forum?

[quote user="oonumberoo"]In Pegasus/Advanced settings, MIME is ISO-8859-1. [/quote]

Try using UTF-8.

Greenman you are right - I am the only user of this laptop and nobody is changing screen resolution but ty for the thought.

 Brian I was skeptical but i recreated the problem and the scroll bar fixed it. I don't know why I did not notice that myself when the problem happened on its own. Anyway thank you.

Thanks, Paul.

The first thing I did was to check for filtering rules but neither of them have any rules set up. If it happens again I will check the .cnm's.

Cheers!

I'm needing some help because I am rewriting an old template that I've used and here's what I need it to do.

Most people nowadays are using HTML mail. Previously when I send user mail with important headers to a support group, all I needed to do was append the message inline.

But now, I've decided that I'd rather click on a mail, and have a template that will pop up which will forward the mail as an attachment, including any of its attachment.

=== (appending a message inline)

include message 0 keyheaders

===

 I don't want the email message inline, I want it attached. It will have included instructions and will be sent to appropriate help contacts.

=== (attaching an attachment from disk, not what I want)

string v1 ";4.pdf;tone.pdf;design.pdf" "Which file?" 0 list

set to = ~f
set subject = "Your Instructions"
set confirm-reading = "N"
set copyself = "N"

insert "~z"
insert "Thank you for your message.~z~z"
insert "The attached files will help you with your inquiry.~z"
insert "If you have further questions, just respond to this message.~z"
((((((etc)))))))

include c:\pmail\mail\dig\tonehelp.txt 0
attach "c:\\docs\\etch\\~vv1~"
===

 So again, I want to click a mail message and raise a template where that mail message will be attached and forwarded to the help group. The Pegasus Mail help files allow the message to be added inline but that will break attachments like photographs, etc.

I know how to forward emails as an attachment with added text, but then doing so the manual way, I have to choose the addresses for the TO line, and also must paste a template of information about the attached mail into the new email.

What I really want is a template, so the intended groups can be chosen from the drop down, and a greeting will be inserted, introducing the attached message and further inserted text will request help resources to reply directly to the attached mail.

 The only part I cannot figure out, is what string of text to put into the template, that will attach the original message. I have no problem formatting the outgoing inserted text.

 Thanks for help with the template!

 Jahn

Create a new folder named "Copies-to-self".

Search for ALL the messages in the old "Copies to self" folder:

Select the old "Copies to self" folder in the Mail folders pane.
Edit > Find text (Ctrl+F)
In the dialog: Search folders for text
Text to search...
*
...search type
Regular expression

Folder(s) to search
Search the current folder only

No other contraints

The search should find ALL of the messages, even the ones apparently
not visible when the "old" Copies-to-self folder is viewed.

Select ALL of the messages in the search results folder and copy them
to the newly created "Copies-to-self" folder.

Select the new "Copies-to-self" folder as the
"Default copy-to-self folder name" at:
Tools > Options | Outgoing mail > Copies to self ('outbox')

Verify proper operation of the Copy self control by sending
an email with the option selected.

If all is good, rename/delete folders and search results as desired.

I have seen that solution used when you're unable to see messages that were previously in the parent folder (tray?) I was reluctant to try it where messages in the child or sub-files were not retrievable.   I know the messages still exist and I did not want to do anything that might lose them forever. I'll search this site for instructions on how to do the hierarch.pm rebuild.  Thanks for your help.

There is the indication "authentication required".
Does the POP3 definition function (can you download mail)?
If so, in the SMPT definition try "Login to the SMTP server using... From this POP3 definition"
Tools > Internet options... | Sending (SMTP)
Select the definition, press Edit
See the Security tab

[quote user="bfluet"]
Also worth noting is that new mail filters only act on unread messages so if you decide
to keep a significant number of messages in the new mail folder (I do) you will benefit
by keeping as many as possible marked as read.
[/quote]

Provided one [x] Allow read mail to stay in the new mail folder
else they are moved to (Main ?) the default mail folder.
[General settings > Basic settings]

I suppose some rules like below at the start of new mail filtering may speed things up:

If expression headers matches "X-Been-Filtered: yes" Exit ""
Always AddHeader "X-Been-Filtered: yes"

[quote user="SergioFB"]Sometimes when browsing received email list, the preview mode displayed is not of the email reading, and sometimes preview is frezzed with a other email view.

[/quote]

There's currently no solution for this (since it cannot be duplicated reliably), but you can fix it by simply closing and reopening the preview window.

I don't recommend doing wholesale manual editing of the pmail.ini file.  The orphaned paths should be harmless.  That said, on several occasions I have resolved odd behavior issues by rebuilding the pmail.ini file.  I suspect the accumulation of invalid entries eventually causes problems. 

The way to rebuild it is to remove it then reconfigure Pegasus Mail.  With Pegasus Mail closed, rename the pmail.ini file to something like pmail_ini.saved.  When you restart Pegasus it will behave like a new install creating a new pmail.ini file.  I print out the old pmail.ini file for reference during reconfiguration. 

I know it sounds like a pain to do but it really doesn't take very long especially if you are familiar enough with the configuration settings that you don't have to think about them or refer to the help menu.   Of course the more identities you have the more time consuming it is.

Key in shift + F1 and look down at the Pegasus Mail status line. The Bearhtml version info will appear for 5 seconds. Key in Shift + F1 again to clear the Bearhtml helpfile display.

Martin 

The only way I know is using system-wide folders Folders » Add mailbox to list... » Directory path. I always have a "on transit" Windows folder (i.e. directory) for this particular use. I avoid the use of Folders » Add mailbox to list... » Username unless I'm adamant of no naming coincidences in both users' Folders hierarchy tree or one or both HIERARCHY.PM files may get corrupt.

Using an accessory directory, copy/move messages to that directory, change users (close Pmail » reopen it with new user). While on new user, repeat the process of assigning the new mailbox pointing to the same Windows directory. After that, retrieve all messages from there. You can keep this transit always active with no harm. I have two of them to which all my users have access so moving bunches of messages between them is pretty slick and safe. I've been doing things this way since Pmail 3.12c days.

You can also do this using Public Folders but I never used this method before ever.

[quote user="Eshtaol"]

Guy:

I have tried both your suggested options and sorry to say they didn't work

As a matter of fact, Method 2 looked good BUT I can't even add another mailbox to dump all the messages to even try to send.

Still can't get these files sent 

[/quote]

Are you saying that you could not add a directory to your Pegasus Mail folder list?   If not, there is a caveat to Guy's instructions that you may not be aware.  The Folder pull-down menu in Pegasus Mail is dynamic which means is changes depending on the Pegasus Mail window that is active at the moment.  In order for the "Add mailbox to list..." option to appear in the Folder pull-down menu the Pegasus Mail Folder window must be open and active. 

Once you get a windows folder (directory) added to the Folder list you can copy all of the messages into it.  When you are done you right click on it and select "Disconnect this mailbox".  That windows folder now contains all of the messages including the attachments.  Each message will exist as it's own .cnm file.  This may be a problem for the recipient if he/she does not use Pegasus Mail.  In that case you might be better off forwarding the messages either individually or attached to a new message(s).

Another way is to use Gmail's "Import email and contacts from another email provider",
<http://support.google.com/mail/bin/answer.py?hl=en&answer=164640&rd=1>.
From Gmail you can download the mail to your hard drive.  It may take several hours (sometimes up to 2 days) before you start to see imported messages.

I don't use autofiltering so am no expert but what was figured out is that autofilter rules override the default copy to self setting.  You should check your autofilters to see if you can find the troublemaker(s).

Right click on a folder then select the menu option called Autofilters > "Manage autofilter folders" for info on enabled autofilters.

Have you enabled SpamHalter and setup a junk mail folder? You will need to teach any such tool which one are 'good' and which are 'bad' so that messages are filtered in the right directions.

Martin 

Jerry,

Your excellent reply was greatly appreciated.

Thank you. I must have done it the right way (cancel instead of delete) because I found the message I was looking for. PMAIL has to be the most complicated software package I have liked in a long time. Seriously, it seems to me as complex as the tax software I use to write returns for clients. I can't recall a time before PMail when how to do something email related did not seem obvious. On the other hand PMail seems to have every functionality any email program has so I guess the complexity is unavoidable and is certainly acceptable. .

Do you have any recent backup files? Do you have any backup or the *.pnd files from your home mailbox location? They would at least be able to indicate what host name and port number and settings you were using when working successfully. The pop*.pnd can be viewed in Notepad and then compared with what is entered in the GUI in Tools, Internet options and below now.