[quote user="lhhesscpa"]That's very helpful. There were spaces after some entries. When I removed the space the entry worked as expected. There was no punctuation. Doe that have the same effect?[/quote]

I suspect that it would (although I haven't tested it) - the auto-formatting is triggered when you type a space or punctuation after a word in your message.

Condition seems similar to the complaint in this thread:

You are changing it in the correct place so that's the good news.  Figuring out why you can't authenticate is the challenge.  If the only thing you changed is the password then I would think there is an incorrect password entered.  Do you have web access to your e-mail?  If so, can you access your email that way with your new password?  If you can then I would once again check the password entered in Pegasus.

I believe that if you turn on session logging and then attempt a connection the resulting log file will contain in plain text the authentication credentials used during that connection attempt.  Session logging can be enabled on the General tab Tools | Internet Options.  Read the help file for details on how session logging works and how the log file(s) are saved.  Don't forget to disable session logging when done troubleshooting.

If you find yourself receiving a lot of formatted mail you may want to set the default view to be the formatted version.   To do this, enable the "Where a choice exists, display the fancy version" option located in Tools | Options | Incoming mail | Message reader. 

You can still use the View option to change between the plain and formatted versions if you want and if the message contains both a plain text and a formatted (HTML) version).

Moin Michael,

Thanks for your effort in this regard. I don't know whether such additional quotation marks are allowed or not. But the style sheet definitions within our website don't contain question marks.

But anyway. It seems that this issue is originated at the senders e-mail client and not with Pmail.

I will observe this issue. As soon as I receive such html formatted e-mails also from other senders, I will contact you again.

Cheers

Joerg

[quote user="bfluet"]I can't duplicate that behavior.  In all of my tests the setting in Tools | Options | General settings | Basic settings remains set to Main Folder.  This setting is identity specific so check the setting in all identities.

[/quote]

It seems to be a display bug.  I've tested it and old mail goes to my selected default folder regardless of what folder appears to be designated.  It's just off-putting, is all.

[quote user="Swan Tyme"]Any help would be much appreciated. [/quote]

Go to for downloading the latest public version.

Belay that last message, Guy.  It occurred to me that "elevated" might mean "open as administrator."  I did that and got successes on the commands, and the address book now accepts changes.  Thanks!  I could never have figured any of that out on my own.

Regards, John

There's no option in Pegasus Mail to display 12hr am/pm time.

bfluet,

Excuse me for taking so long to get back to you on this issue.  Have been checking all of the addies in my address book and found nothing out of the ordinary.  All addresses are correct not any additional signs as you had suggested.  Did note that one of the names had double quotes around a middle initia and did remove them.  That is all that I could identify.  NO, not using any "Recently used addresses" as far as I know, previously used addies were not supposed to be used.  Did check for that selection and unckecked it, "Recently used addresses."  Do not normally check that, do not remember checking it either, is now cleared.

Have not been able to do any testing to see if that has made the correction for that problem, yet.  Will post back here when that is done, good or bad.

OK, problem solved, sort of. After looking at the session log, and not seeing a problem, I called my internet provider again. This time they checked a blacklisted site, and discovered their server is being blocked. They siad it would probably take a few days to get it un blocked. Thanks for everyone's help.

Cheers....Vince

Well, none of the changes I made to authentication settings

would cure the problem, so I have given up and simply created another BT

address to use instead of the Tiscali one.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

The daft thing is that we were using BT exclusively more

than 10 years ago, and only added the Tiscali address when BT suddenly “upgraded”

their system so that it would no longer transmit via our dial-up connection.   No problems with BT since we got their

broadband about 3 years ago.

I still don’t know whether our problem was in the BT or the

Tiscali system, though a Google search suggests that a lot of folk have had

problems with  Tiscali/TalkTalk recently.

[quote user="erchess"]How do I find out how big that file is? I expect it is pretty large. I empty my PMail mail folders every use. I was just without my comp for the weekend and I had 149 emails at my business address and I think 49 at the personal address that uses PMail.

[/quote]

I brought up the "words4.db3" file issue because mine got to 130 megs and then errored out -- I forget the exact circumstance and the exact error message.-I was forced to rename it and let PMail create a new one, and I'm now retraining it.

You could do what I rarely remembered to do: use the "Database cleanup" within Pegasus Mail to trim down your Spamhalter database. It's under Tools | Spam and Content Controls | Spamhalter... and the "database cleanup" button is at the bottom of the pop-up screen. It can't hurt and may help somewhat.

Hi Guy,  Thanks for you response.  It took me a while to get around to this but unfortunately was unable to fix the problem.  Ergo, I eliminated the entire folder and after a couple of false starts am now able to recover a deleted email.   Thanks again.  Don

Thanks!!

Well, that works like a champ. I'm now able to cut large numbers of messages, and the right-click method does NOT kill the folder. Thank you!

UPDATE: Spoke too soon. I can delete fairly large numbers of messages. Too many, and poof, the folder is deleted. It's a workaround, but that will have to do.

[quote user="NTxLS"]Still a few are still coming up with the same error message and not displaying in the body of the message. [/quote]

I don't think I understand. What are you trying to achieve? And without seeing the (complete raw) message I cannot comment on anything at all.

Sorry for late answer ... have been away a while.

Sometimes I have a similar problem ... the solution is the same every time. As you write clearing the caches is the solution. But: you have to ensure, they are cleared (sometimes, Pegasus can't clear the cache file for the mailtext)!!! So: after clearing reopen the information dialog and if any of the chaches is not 0 bytes again, check name and position of cachefiles, leave Pegasus and delete them handish on filessystem. Then restart Pegasus.

bye Olaf

If you have a recent good backup of your home mail box on drive ..mail\User you should be able to restore the hierarch.pm file while winpm-32 is closed and then on restart the folders would be recognized again. When improper or incomplete shut down or write to drive of hierarch.pm due to OS  problem or when you delete or rename hierarch.pm file on restart a new one is built automatically but with all folders found in a flat top level with no trays. There is no automatic way to rebuild tray structure and that must be done manually unless you can restore good hierarch.pm file. Each username, subdir under \mail has own hierarch.pm file.

Perfect Thank You!. Renaming the state file brought the messages back to the list and allowed me to see a corrupted email based on the random characters in the subject field and also a number of blank lines at the bottom of the new mail window indicating more than one corrupt message. I copied all usable mail to a temporary folder, deleted all .cnm files and copied the good mail back to the new mail folder. Hope this helps someone else in the future.