[quote user="SergioFB"]Sometimes when browsing received email list, the preview mode displayed is not of the email reading, and sometimes preview is frezzed with a other email view.

[/quote]

There's currently no solution for this (since it cannot be duplicated reliably), but you can fix it by simply closing and reopening the preview window.

I don't recommend doing wholesale manual editing of the pmail.ini file.  The orphaned paths should be harmless.  That said, on several occasions I have resolved odd behavior issues by rebuilding the pmail.ini file.  I suspect the accumulation of invalid entries eventually causes problems. 

The way to rebuild it is to remove it then reconfigure Pegasus Mail.  With Pegasus Mail closed, rename the pmail.ini file to something like pmail_ini.saved.  When you restart Pegasus it will behave like a new install creating a new pmail.ini file.  I print out the old pmail.ini file for reference during reconfiguration. 

I know it sounds like a pain to do but it really doesn't take very long especially if you are familiar enough with the configuration settings that you don't have to think about them or refer to the help menu.   Of course the more identities you have the more time consuming it is.

Key in shift + F1 and look down at the Pegasus Mail status line. The Bearhtml version info will appear for 5 seconds. Key in Shift + F1 again to clear the Bearhtml helpfile display.

Martin 

The only way I know is using system-wide folders Folders » Add mailbox to list... » Directory path. I always have a "on transit" Windows folder (i.e. directory) for this particular use. I avoid the use of Folders » Add mailbox to list... » Username unless I'm adamant of no naming coincidences in both users' Folders hierarchy tree or one or both HIERARCHY.PM files may get corrupt.

Using an accessory directory, copy/move messages to that directory, change users (close Pmail » reopen it with new user). While on new user, repeat the process of assigning the new mailbox pointing to the same Windows directory. After that, retrieve all messages from there. You can keep this transit always active with no harm. I have two of them to which all my users have access so moving bunches of messages between them is pretty slick and safe. I've been doing things this way since Pmail 3.12c days.

You can also do this using Public Folders but I never used this method before ever.

[quote user="Eshtaol"]

Guy:

I have tried both your suggested options and sorry to say they didn't work

As a matter of fact, Method 2 looked good BUT I can't even add another mailbox to dump all the messages to even try to send.

Still can't get these files sent 

[/quote]

Are you saying that you could not add a directory to your Pegasus Mail folder list?   If not, there is a caveat to Guy's instructions that you may not be aware.  The Folder pull-down menu in Pegasus Mail is dynamic which means is changes depending on the Pegasus Mail window that is active at the moment.  In order for the "Add mailbox to list..." option to appear in the Folder pull-down menu the Pegasus Mail Folder window must be open and active. 

Once you get a windows folder (directory) added to the Folder list you can copy all of the messages into it.  When you are done you right click on it and select "Disconnect this mailbox".  That windows folder now contains all of the messages including the attachments.  Each message will exist as it's own .cnm file.  This may be a problem for the recipient if he/she does not use Pegasus Mail.  In that case you might be better off forwarding the messages either individually or attached to a new message(s).

Another way is to use Gmail's "Import email and contacts from another email provider",
<http://support.google.com/mail/bin/answer.py?hl=en&answer=164640&rd=1>.
From Gmail you can download the mail to your hard drive.  It may take several hours (sometimes up to 2 days) before you start to see imported messages.

I don't use autofiltering so am no expert but what was figured out is that autofilter rules override the default copy to self setting.  You should check your autofilters to see if you can find the troublemaker(s).

Right click on a folder then select the menu option called Autofilters > "Manage autofilter folders" for info on enabled autofilters.

Have you enabled SpamHalter and setup a junk mail folder? You will need to teach any such tool which one are 'good' and which are 'bad' so that messages are filtered in the right directions.

Martin 

Jerry,

Your excellent reply was greatly appreciated.

Thank you. I must have done it the right way (cancel instead of delete) because I found the message I was looking for. PMAIL has to be the most complicated software package I have liked in a long time. Seriously, it seems to me as complex as the tax software I use to write returns for clients. I can't recall a time before PMail when how to do something email related did not seem obvious. On the other hand PMail seems to have every functionality any email program has so I guess the complexity is unavoidable and is certainly acceptable. .

Do you have any recent backup files? Do you have any backup or the *.pnd files from your home mailbox location? They would at least be able to indicate what host name and port number and settings you were using when working successfully. The pop*.pnd can be viewed in Notepad and then compared with what is entered in the GUI in Tools, Internet options and below now.

Thank you all very much. So these Pegasus options that I've never had reason to use. And all this kerfuffle because one customer insists I top-post my replies!

Thanks very much for your reply.

I think that what was happening was that another member of staff may have opened her account (her account is accessible by one other person). However, this other person said they had not accessed the account...

Her IMAP access is via Outlook 2003.

This afternoon I check the logs and saw that she had not used IMAP today so I sent a test message then checked the person's account specified in the forward rules. Nothing happened (as expected).

I removed the forward rules from her Pegasus Mail account and created new ones on the Mercury mail server.

Or click the Folder menu and choose 'Sort by date'

http://community.pmail.com/forums/post/23553.aspx

Yes it is very expensive.  Their so called tech support is totally worthless.

When your vision starts to fail you need all the help you can get.

ZoomText has a wide range of magnification levels and applications which can read what is displayed to you.

Edit your server defs via Tools | Internet options | Sending/Receiving | Edit | Security.

Good plan. Just make sure that your Pmail folder structure doesn't exceed your backup media (CD, DVD, TAPE).

Thank you both.