You are absolutely right. I don't know how the message window got located off the visibile screen, but after tiling them now when I open a message it it visibile on the screen. Everything is back to normal. Thanks very much. I'm glad the solution was (in hindsight) so simple.

Thanks for the reassurance...it worked fine, first time.  I didn't need the back-ups.

Be sure to get a copy of http://www.vandenbogaerde.net/pegasusmail/pf_pmfiles.html

to use for reference.

Often it is due to an overlly large message on server. Try using File menu, Selective download to see if you can identify the overly large message and maybe to remove it. Does your ISP also offer a webmail interface you could use to try to view the overly large message in the queue?

Your distribution lists are *.pml files. They should be in the same directory as your address books and your mail folders.

Cheers!

Thanks for this suggestion, which has worked a treat.

Check Help, About, Info button display and compare with old setup you had before. It sounds as if the winpmfua.pm which holds the recently used messages is not being found now or else the the two check blocks for address book or recently used are unchecked in the new setup. Check Tools, Options and the messages and replies section down near the bottom to be sure both items are checked.

In a new default install the winpmfua.pm would be located in c:\pmail\mail\admin location which is the default home and new mail location also.

Can any of you please forward a "failing message" to <beta-reports [at] pmail.gen.nz> (either attached or as CNM-file from the new mail directory to be identified via Help => About Pegasus Mail => Info)? TIA

[quote user="ddmartin"]But if I resend this email to different mail client without editing, this word is correct.[/quote]

Please forward the CNM file to <beta-reports [at] pmail.gen.nz>: Copy the message to the new mail folder, right-click the message in the new mail folder to figure out the filename on the Message properties screen, open Help => About Pegasus Mail => Info to look-up the New mailbox location and attach the respective file to a message.

Both the attempt to send and then the POP collection failed after about 20 seconds - despite the Pegasus timouts being longer.

My attempts to connect to mail.cyberglobe.net via telnet produced varying results suggesting they either have a capacity problem or they are using software that limits the connection frequency from one IP address.

Since you say it "takes several attempts" but eventually works, my advice is to ask your mail provider if there are any limits on downloading/sending.

Olaf --

I found copies of hierarch.pm & state.pmj from about 5 weeks ago that had the filing tray entries & replaced the current files with those. The filing trays are now back. There were a few folders that I had created in the interim that I had to move into the appropriate filing trays. But that was not nearly the effort that recreating all the fiing trays would have been.s

Thanks for your patience and help.

Interesting... I re-installed v4.63 and the problem went away... I'm guessing that something didn't install correctly the first time... mark this one 'resolved'.

 zippes

I have fixed it.  It was a corrupt .CNM file. 

Good Morning Guys,

Compliments to all, especially to Olaf, Michael and Thomas R. Stephenson, which are always on duty for finding solutions. It's everytime a pleasure to use this forum and follow interesting therads like this. If I would have more time, I could read the whole day to learn .

Regards

Joerg

[quote user="grankin"][quote user="grankin"][quote user="idw"]

[quote user="caisson"]It is worthwhile removing them regardless of the number and putting them back in batches to pinpoint the problem message. [/quote]

And it would be very helpful for us to get the crashing message file for fixing the underlying issue in future versions! Did you check , BTW?

[/quote]

After removing all CNM files, I re-opened Pegasus.  Discovered that the install had succeeded and that I had version 4.63.  So, having checked the suggested post again (this time I could actually see it, for Pegasus opened), I looked.  No such option is present there.  Might there be another way of obtaining that file?  

[/quote]

OK, did the  "strip out CNM files and replace in batches".    As I did, I kept my eye on one very large file, and didn't install it, watched Pegasus start up each and every time..  When all but that were returned, I tried to open that file (105,609KB worth)  from the temp folder I had stashed 'em all in.  It eventually opened in Notepad.  It turned out to be a post that had bounced (my ISP is now "powered by Google") because it exceeded Google's message size limit.  So it contained both the large tif and jpg that went out in the original post plus the extra guff that my ISP added, plus Pegasus' bounce message.

So there's the secret:  Pegasus really does not like really big new mail files ... and even letting it stew overnight, it still doesn't like them.  Now I know what to look for.

[/quote]

Size is probably not the issue.  You should forward the cnm file for examination as requested.

Thank you for such a thoughtful reply.

Explaining that the Message Properties are folder-specific is helpful to know. 

My email hosting service (Google Apps for Business) sends the automatic copies. I am using a feature called Recent Mode so that my emails are not archived on the server (i.e. cloud) - although they do stay in the 
Trash for 30 days. I could turn off Recent Mode & use your BCC suggestion but then I would have to manually delete those messages from the server.

So it looks like  I'll just have to live with what I've got. 

-- Larry Hess 

IDW

Hi just noticed the new icon IERenderer in the toolbar

I just had to click configure and click render html

Thanx