> I have suddenly stopped receiving emails from a friend.
>
> My ISP has said the missing emails were downloaded onto their server,
> and suggested it may be to do with a local spam filter I use.

I agree, especially if it is setting between Pegasus Mail and the POP3 host.

>
> The spam filter program does not bounce, reject or discard email,
> they go into an Inbox or unverified folder (based on sender address).

Yes, no and maybe.  In this case if you are losing mail that has been delivered to you POP3 mailbox then something is causing this message to not be received in the mailbox.  FWIW, what spam filter are you using?


> ISP now suggesting that my email client is misreading the headers from the messages.

That one though I doubt, however the spam program you are using may be doing that.

> Can anyone help.  Thanks

Turn on session logging in Tools | Internet options | General and then check the session log.  I would make sure that there is a message from the problem address  before I started the download.  One way to do that is to use File | Selective mail download to see what is on the POP3 host.

[quote user="DetRedWingsFan"]I was looking for a replacement for Outlook Express that would replace LiveMail under Win7 and hoped Pegasus would be it. But overall Pegasus is not a very good email program. You can only have one main email source as From on your outgoing emails. With OE, I can select which email address (I have 12) I want for the From. And with Pegasus, I cannot select which email address to receive mail as I can with OE. There is no easy way to transfer settings from LiveMail or OE to Pegasus (such as SSL, etc)[/quote]

This is a good example of how not to post to a forum. Instead of simply asking a question, the poster assumes he already knows the answer - thereby alienating the very people who might be able (and willing) to help.   ...Steve

[quote user="DetRedWingsFan"]Thanks but that won't tell me what the equiv is for LiveMail and OE settings.  [/quote]

I just thought that it might have taken at most 15 minutes to figure out the exact match by trial and error since there aren't myriads of options, are there?

[quote user="tpecotic"]thank you for your response. It has been a great help but the process is not transparent enough.

[/quote]

1. While in the default Identity go to Tools | Internet Options | Receiving.

You will see a check box that enables all Identities to be checked when polling for new mail.

Currently this is probably checked.  You can uncheck it and only the enabled servers in the default identity will be polled.

2. Go to Tools | Identities and delete any Identities you no longer require.

3. If the problem persists become each Identity in turn and while in each, go to Tools | Internet Options | Receiving, to locate the old definition. If you need that Identity replace the definition with something current so it continues to function.

Thanks, Tom

Gene

I just can add to Olaf's contribution that you can avoid the users to have to enter their username when they run Pegasus Mail, their PM username and Windows username have to be the same. Just add to each user a user's ev called pmuser and set it to %username% (this can be easily done via gpo).

With this and the right ntfs rights the user will only see their own mailbox and will be able to send mails to others.

Regards

Hi Thomas

[quote user="Thomas R. Stephenson"]

2.  Run PCONFIG.exe from the WinPMail program directory and change the HOME and
    NEW mail directory specification to the \\server\vol\pmail\mail\~8
    format.  

[/quote]

In that case he has to use usernames no longer than 8 characters - hasn't he?

Wouldn't it be better to advice \\server\vol\pmail\mail\~N and advice usernames without blanks and special characters?

It seems to me, that is the trap for most new users of Pegasus.

bye    Olaf

Thanks for pswd tip, I explored and found it under "edit" button.

I experimented and found that if I send myself a plain text email, it worked ok.   That told me it had something to do with html, a real Sherlock Holmes I am.

I started w/Minidump and also Rendererer.   The solution?

I disabled the Pegasus html Renderer.   I thought that enables html viewing, but counterintuitively... everything looks great for time being.  Can see pictures and everything in the nice looking version new 4.62

 I guess in theory I should add back the CNM files one at a time per instruction, but as we say here in U.S., "I don't think so", not when I have hundreds of those emails! [:)]

Michael in der Wiesche, thanks so much for all your patience and help.  Ein schönes Sylvesterfeier und ein guten Rutsch im Neuen Jahr.

-Bob G.

[quote user="A01"]Under XP and previous incantations of Microsoft™ Windows© this behavior (i.e., slightly slower message moving) was a highly correlated precursor with respect to the infamous "spin-away" problem where messages were cleaned up and moved, often taking hours at a time; once I think it was the whole day.

I hope I didn't come across as complaining about Pegasus.  My concern was that my machine in the shop would become unusable.[/quote]

To me it still comes across as complaining (not necessarily about Pegasus Mail, though, which I didn't imply the first time either): If you're not looking for a solution what else could it be (especially since you still don't tell us whether you checked the issues mentioned in previous posts related to Peter's observations)? Talking to an "Anonymous Windows Users" circle [*-)]?

YES! That did it. Thank you so much.

 I am migrating from an old XP Pro computer to a new, Win 7 Pro 64-bit, one; and, have had to learn a lot about preserving configurations.

[quote user="JonR"]Thanks Caisson - tried that but it never worked so I guess it should either be done in another way under Win 7 or will not work under that environment. Hence my posting in this forum hoping that there might be other devoted Pegasus users also using this program![/quote]

Just another suggestion: have a look at the FAQ at processtext. Did you download a newer version? Was it the demoversion? Than that's of interest for you:

Don't use the public link (it's always a demo version), use only the link for registered users (see a registration email)

bye    Olaf

Thanks for that info Martin, I should have guessed the info originated from the SMTP server based on the reference number quoted. I finally found the errors by resending and using Internet Session log . The reference number then jumped out with the preceding line containing the address in error. FYI, the errors were  1: a comma after the .com and   2: ".."  (2 dots) between the server name and com

I also noted that the personal name (in quotes) included with each address is NOT transmitted by Pegasus to the SMTP server based on the log entries and on observation of an email received from the lists. Only the email address itself (between the <    > is sent. However I will continue to add them as some of the weird addresses people use don't make it easy to identify the address outside the email process itself. I use an automated spreadsheet to add the info and to allow me to count the number of emails per list to stay within the  number per list server limits. (There are other clients that will do this automagically but I prefer Pegasus!!!)

 The errors originated the the spreadsheet and data base sent to me by the database person each time I have to do a mailing (about 1700 persons and using 17 lists due to the maximums addresses per list  imposed by the smtp server - (a spam avoidance measure)!!!)

I have been lucky in finding this type of error before, not so much this time, but I now have another tool in my arsenal  for tracking them down.....

 Thanks again

Stuart

 (Montreal/Naples FL)

If I reply, but do not choose to "Include the text of the original message", then I get a blank message (as expected), but there is no signature in it.

This is a change from 4.61, which did show the signature even when not including the original text. (I have "Add this variant upon message creation" checked.)

It appears that the signature is added as the message is sent, and shows up in the version delivered to addressees, but is not included in the version that shows up in the "Copy self" folder (again, a change from 4.61). (I have 4.61 running on a second machine at home and have done side by side tests.)

It's a small thing, but I liked the way the signature appeared in 4.61. Is this a bug, a misconfiguration on my part, or ...?

thanks

Randy

(Longtime user and fan of the program.)

[quote user="BobKellock"]I have the original rogue file which I can send to anyone who thinks that they

may be able to resolve the problem.[/quote]

What size (compressed)? Which HTML renderer, which version of it (IERenderer provides an About dialog via its toolbar button menu displaying it, BearHtml shows its version on Pegasus Mail's status bar if an HTML message is open and you press Shift + F1)?

I have already coded the fix for the blank line in Bearhtml.ini, and after a short testing I will put the Bearhtml 4.6.8.2 on Community.

Martin

Thanks for that suggestion.

I understand that you can also run pconfig.exe on a 32 bit machine and then copy the resulting pmail.cfg file to the Pegasus Mail executables folder on the 64 bit machine.   When you run pconfig set your mailbox locations to c:\mike\pmail\mail\~8.

Ta DA!!!!!

As Caisson recommended, I updated to V4.62 on the old machine, and moved it enmasse over to the new.  Still getting the incompatibility message when trying to run pcconfig though, so I tried Brian's suggestion, running pcconfig on the old machine, then copying the.cfg file over to the new.  No muss, no fuss, and we're cooking with gas!!

Thanks guys!

I am embarrassed to say that the missing dot was my problem.  I lost more than a few hours because of it.

Thanks for pointing it out.

[quote user="David Tarbox-Cooper"]

 I had to change my password for the BT email service due to hacking.  Since I changed it, I have started to get the message above.  When I compose a new email message, then click on SEND (the icon), I get an error message headed;-

SMTP  Network or Protocol Error sending mail.[/quote]

David, you will now have to change it again as you just posted it on a public forum!

I suspect the error message is due to a BT error - see if it goes away after a few hours.

[quote user="GJT"]I have been reading about the IE Renderer upgrade and have attempted to determine what settings this 'problematic' user account has set. In doing so, I have disabled the IE Renderer setting which I presume default to BearHTML? and the problem no longer exists.... given that we do not have a reliance on Windows Internet Explorer for browsing and most of the PCs on the network have have not upgraded to IE 7.0 (we all use Chrome), perhaps this is the root of the problem?[/quote]

It's very likely IE 6 related, but here's making suggestions about dealing with such issues. Aside from this updating IE to the most recent supported version (IE 8 on XP) is always recommended for security reasons.

[quote user="GJT"]So, if I chose to apply the IERenderer .exe file - I cannot find an .exe. file of the same name in the Pegasus installation folder to overwrite...?[/quote]

Sorry, but did you happen to read the highlighted parts of the IERenderer update page (the same text is included on top of History.htm as provided with the EXE in the download archive)? Part of it says The download archive ... provides an installer ..., IOW: Running the EXE on you server should apply the update for you, and if this doesn't work the announcement also makes a suggestion (and provides a URL) about using an unpacker for doing it manually.

[quote user="GJT"]BUG : I have managed to recreate - if you 'Change User' and attempt to invoke the IE Renderer dialog from the toolbar button nothing happens....[/quote]

This is actually one of the reasons (along with more serious ones like crashes) why this feature isn't supported anymore (and was removed from the user interface) since v4.5, so don't expect to see any fixes if you continue using it.