Tom --

I'm using 4.61 & nothing happens when I select "check host for new mail."

Also, I have checked the user option "Ctrl+W activates the preview and selects the new mail folder" but it doesn't check for new mal & the Internet option "Check whenever the new mail folder is opened." This doesn't seem to work in 4.61 either.

Both of these features worked as expected in versions p[rior to 4.61.

We have a situation where users are unable to see annotations added to their mail by other users.

The typical scenario is this: When user A is absent, user B logs on to user A's inbox.

When user A returns, he can see the green dot indicationg an annotaion has been added. However when he opens the Annotations tab, the annotation is missing. The only way the annotation can be read is if user B logs on to user A's mailbox.

We have a Windows NT4 network and have been using Mercury/Pegasus for several years. There are approx 10 users.

New mail mailboxes are all located within \\NTServer\Mail\<username>

Current versions are Mercury 4.72 and Pegasus 4.61 (shared copy)

Any suggestions would be appreciated.

> Here is the message I received when trying to download new email from the comcast server:
>
>
>  Pop 3 network or Protocol error
>
> Connection established to 76.96.58.11
> >> 0016 +OK POP3 ready
> << 0017 USER mandrews88
> >> 0005 +OK
> << 0015 PASS XXXXXXXX
> 8: Socket read timeout.

The server quit talking to the client.  I would really need to see what is happening with a session log to provide more info.

Go to File | Network configuration | General and turn on "Create Internet session logs (advanced diagnostic use only)"  

Checking this control tells Pegasus Mail to create special log files that show the entire exchange of information between it and the servers it connects to. Each session will be created in a file called TCPxxxx.WPM in your home mailbox directory (the "xxxx" is replaced by four digits). Creating session logs will slow down the performance of your system somewhat, and you should be aware that any username and password information exchanged between Pegasus Mail and the server will be shown in the log, *even* if you use SSL to secure the connection. Session logs are primarily useful if you need to debug a problem between Pegasus Mail and one of the servers it connects to - you should enable the option only on instructions from a system administrator or from Pegasus Mail technical support. [ Technical note: this control has the same effect as using a "-Z 32" commandline switch when you run Pegasus Mail ]

You can now try again to send/receive the mail and then look at the resulting TCP/IP debug file.  Review of this file will tell you exactly what is going on between WinPMail and the server.

>  ((((Here is the message I received when trying to SEND a message:))))))
>
> Delivery has failed on the enclosed message for the following reasons reported either by the mail delivery system on the mail
> relay host or by the local TCP/IP transport module:
>
>    550 5.1.0 Authentication required

Again, a session log would be very helpful.

David Harris has implemented ESMTP AUTH CRAM-MD5 for WinPMail.  It does a SMTP authentication in accordance with RFCs 2554 and 2195.  It will also do the LOGIN and the strange MS AUTH=LOGIN.

Go to Tools | Internet  options | (Sending) SMTP, edit the SMTP configuration, select the "Security" tab and then select the SMTP Authorization option as specified by your ISP.  Most require the the second or third SMTP Authorization option

There are some ISPs that advertise CRAM-MD5 but do not support it.  In this case you should try using v4.5 or later.  It has an option to fall back to the less secure options.

Do not use CRAM-MD5 authentication even if it is advertised  

The process of logging into the SMTP server to authenticate your identity can take a variety of forms: the server "advertises" the forms it understands, and Pegasus Mail looks through that list, choosing the most secure form it recognizes. Some forms are very "weak", in that they either transmit your credentials as clear text or in a form that can be easily broken, while other forms are "strong", in the sense that it is very difficult to work out your credentials simply by observing the exchange of data between the two programs. Unfortunately, one of the strongest forms of authentication, called CRAM-MD5, is commonly misconfigured on SMTP servers, even at quite reputable ISPs - the server will advertise that it supports it, but will actually fail any attempt to use it. Getting the ISP to realize that they are at fault is a lost cause in most cases - it's almost always easier simply to check this control, which tells Pegasus Mail never to use CRAM-MD5 for this server. You should be aware that you reduce the security of your connection by checking this control: CRAM-MD5 is the only commonly-used authentication form that offers reasonable security, and by disabling it, you force Pegasus Mail to use less secure methods... But sometimes you may decide that being able to send mail is more important than being able to do it securely. The choice is yours.

[quote user="PaulW"]You can right-click and change these icons to text, but unlike the Attachment tab, I can't get that setting to stick between program starts.[/quote]

Me neither.

[quote user="emil.sekula"]My Tools / Internet options / Receiving (POP3) definition: http://postimage.org/image/kagn28w4/[/quote]

The POP3 definition is actually contained in what gets displayed when you doubleclick the highlighted "ddo099c ..." entry, no need to post it here (for privacy/security reasons), just check it for containing the proper information.

[quote user="emil.sekula"]

In my C:/Archivos de programa/Pegasus Mail/MAIL/Admin there is not any wpm file: http://postimage.org/image/25suygfvo/[/quote]

These files are only created in the same Pegasus Mail session in which you enable the Create Internet session logs ... option on Tools => Internet optiony => General: After restarting Pegasus Mail this option will be disabled again for avoiding waste of disk storage. Every attempt to pop or send emails should create a new TCP????.WPM file (question marks replaced with digits).

Again: thanks for the fast and relevant replies!

Deleting the .pnl files did the job. 

FYI Statistics:

first .pnl: 31-08-2006

last .pnl: 11-4-2011

 # .pnl files: 1159, total 27,5 MB.

(by the way: first send Pegasus-message in my 'copies to self' folder: 27 oct 1996.)

Our problem now fixed by download of the IE render file update in the download section....

 Thanks ........

[quote user="lesdunford"]

There are four font sizes listed in pmail.ini, the defaults are:

Font to use in message reader             = Arial, 10, 0
Font to use in message editor              = Arial, 10, 0
Font to use in folder browser                = Arial, 14, 0
Font to use for printing                          = Arial, 10, 0

If you close Pegasus first then change
Font to use in folder browser  = Arial, 14, 0 to
Font to use in folder browser = Arial, 16, 0
Save the .ini file and restart Pegasus. You will find your message list displayed at a larger size. You may need to experiment to find a size you like.

If you have more than one identity set up there is a similar set of fonts for each one in the .ini file..

 Hope this helps,

 Les [/quote]

 Les, thanks for this. I think I will copy and save it for future reference. Thomas has already pushed me into seeing what I had thought I had seen ... but didn't! [:S] Now things are back to normal and I have been helped by the best. Thank you and the others for the tips.

If you enable IMAP with you email server you can transfer the emails without losing the dates or sender.  I know Gmail supports IMAP.  I don't know about DSLextreme.

> Is there a method of scanning these *.MAI files in a similar manner ?

No there is none that I know of but then you might talk to the developer of the program and ask him.

[quote user="caisson"]

1. What size are the *.PMM files that are missing mail and

2. Do you have an active av scanner at work?

--

James Quigley 

[/quote]

1. Less than 3 MB;
2. Yes, Avira Premium, as always! But I tried with a virtual machine XP based (my computer has Vista x64) without real time AV scanner and the problem remains! 

It wouldn't surprise me at all if Outlook doesn't know how to read/import a standard mbox file, but I'm sure you could use Thunderbird or something as an intermediate 'converter'. By that I mean that you could import into Thunderbird then export from there to something that Outlook could work with.

[quote user="David Blackmore"](I have no idea what this change means or tries to do).[/quote]

It just forces Pegasus Mail to create a new hierarch.pm file. Hierarch.bak can be deleted once you're sure you don't miss any of the structure contained in it (as Pegasus Mail cannot recreate trays without reading the old herarch.pm if you had some at all).

[quote user="kalu"]Thanks! i feel so lame :(
[/quote]

Don't.  My explanation should have been better.

--

James Quigley

[quote user="irelam"]

I suggest you export mail folders from Eudora as type Mbx.   Then in Pegasus Mail go to Folders screen and select button Add. Enter a name for the folder and a type of Unix mailbox format.   Now go to Windows Explorer and select the just exported mbx file, and drag and drop it onto the foldername just created in Pegasus Mail.

Martin

[/quote]

Apparently also you can import from Eudora via the "Add folder to list" facility in the Folders menu on the toolbar.

-- 

James Quigley

Excellent result! Thank you.

I solved one problem with the Drag and Drop, The "Display remote linked graphics" in Messages was enabled under Options ---> Incoming ---Msg Reader, this sped up the drag and drop considerably, now the Location Folders is all that is left

Thanks Thomas. 

I very much appreciate your taking the time to reply and helping with this. 

 Tom

    "You can always edit the CFDEFS.PM file with an ASCII editor
    even though it says you    should not edit the file.  ;-)  The e-mail
    addresses make it pretty obvious how it's done.  The folder name
    is the internal folder name from the *.PMM folder file."

I agree that editing the file is simple, but it always causes an error in the buffers, buf1 and buf2, when I edit the file manually. I guess if you want to put up with error messages, then it would be fine editing the file. However, editing the file can cause more than one folder to have the same email address. If the program can correct that error and the buffer errors can be corrected, then it would be no problem editing the file manually. I still think that adding the email addresses manually option should be added to the program to make it better.

    "Why do you attribute this to autofiltering?"

I attribute the error in the buffers to autofiltering, because the error disappears when all of the autofiltering attributes for every folder are turned off, and the error does not reappear after they are turned back on and the email addresses are added back again by moving the emails back into each folder again. I guess that it could be indirectly causing the error, and the error could be in the program sections dealing with the buffers.

    "It's called AUTOfiltering. Adding addresses manually kind of
    defeats the object, don't you think? Add new addresses by
    dragging someone's message to a folder as and when they
    mail you, not in advance."

I state again that the term is autoFILTERING and not autoADDRESSING. The term applies to the program automatically filtering incoming emails to user defined folders. The term does not have any reference to how the email addresses are added to each folder so that the filtering can take place.

    "On your toolbar (right hand side) you should have the
    IERenderer icon (Pegasus superimposed in IE)."

I do not use Internet Explorer. I have found that to many skilled programmers waist their skill programming trojans that install themselves on your computer through websites that takes advantage of the loopholes that are prevalent in Internet Explorer. I was constantly getting trojans and viruses installed when I used IE and it happened even when I used Kaspersky and AVG which are two of the best. I now use CometBird and AVG Internet Security and I have not had a problem in over 4 years.

    "I was surprised that you could not see that Autofiltering is
    no more than a small, helpful addition to the program. It is not
    intended to replace the main filtering system, which is the place
    to go for large-scale or complex filtering."

Any moron can see that it is an addition to the program. However, I would not agree that it is a small addition. When you manually move an email into an autofiltering folder and the email address is added to that folder's database, that action overrides all other filtering settings. Those emails will always go to that folder no matter what any previous settings with the referred to large-scale system had already been established. If those emails would have been sent to the spam folder, they will now go to the newly established autofiltering folder. In my book that does not make the system a small addition, but a large scale replacement that takes over, and the normal or non-autofiltering systems only apply to the email addresses that are not affected by the autofiltering system. That is not small.

    "Autofiltering IS automatic in adding e-mail addresses to its
    filtering list. Whenever you move a message to a folder that has
    Autofiltering enabled, it will learn the address of the sender and
    automatically move all future mail to that folder (outgoing as well
    as incoming). It is a set-and-forget system."

As I said previously autofiltering deals with filtering. Moving an email to a folder is just the way that the programmer decided was the way to add the email addresses to each folder. The fact that the email address is learned automatically has nothing to do with the filtering, and you are still manually moving the email to the folder. I believe that the program could be greatly enhanced by allowing the users to manually add email addresses in other ways as well. As for the program handling outgoing as well as incoming, you are mistaken. Try moving some emails along with the copies of your reply emails to the new email folder and see what happiness. You will see that the incoming emails are moved right back to their folder, but the copies of your replies will remain in the new email folder.

    "As with any automatic system, it pays to give the user a chance
    to override, maintain or disable it. Hence the inclusion of the ability
    to remove addresses. Thomas has shown that you can manually
    edit the appropriate file should you want to do things manually, but
    really I fail to see why, if you wanted that level of control, you would
    try to 'force' the Autofiltering system rather than use standard filters.
    Wrong tool for the job."

I have several disagreements with this statement. For one, if the user is given the option of maintaining the email addresses by removing unwanted emails, then why not be able to move an entry from one folder to another, or simply add someone's email address to a folder even though you have not yet received an email from them. It would make adding an entire list a lot easier. Two, manually editing the file causes errors to occur in the program. Three, I fail to see why you consider manually adding an email address to the system would be forcing the autofiltering system. It would just be simply giving the user another way of adding addresses, which would make the system stronger. Four, how would it be the wrong tool for the job? If you have acquired a list of email addresses and some of those addresses are already in the system, and you want all of those addresses to go a specific folder. They how are you going to find those emails, if you still have them? And how are you going to get the system to send those emails to that particular folder? The autofiltering system overrides the others, so how are you going to get the ones already in the system to go to the new folder? And five, how is it the wrong tool for the job when the autofiltering system overrides the others? It seems to me that it is the perfect tool for the job.

I do not understand why such a simple statement as adding email manually to the autofiltering system would cause such controversy and ridicule, when it would obviously make the program much stronger and user friendly. My God, if you do not want to add them manually, then don't. That does not mean that the rest of us do not want the ability to do so. It would make my work much easier, especially since I research and collect evidence against fraudulent emailers. So why does anyone's opinion about a system make it wrong for others to want the system to be improved? I was under the impression that Pegasus was supposed to be the program for the users, all users. Not just a select few. I have found it to be a very useful program, but what is the use if you have to send an email to yourself for every email address that you want to be entered in an autofiltering address. Can you imagine sending 5,000 emails to yourself, just to get those addresses to be filtered to a particular folder. That is ridiculous. That is why adding them manually would greatly benefit the program. If you do not want to use the ability, then don't, but do not deprive others of it.

FIXED!  Did some more searching.  Found the suggestion to remove large cnm file.  First one I tried was the culprit.  Loaded fine.

Tom