Hi All

We have a strange problem with Pegasus mail.

System Windows 2000
Pegasus Mail 4.41

Under normal conditions everything works fine. We can send and receive and forward etc... We get emails from all over South Africa,Russia, all over Europe and India none of which cause any problems. 
But when we get emails from customers in the Middle East and North Africa We sometimes get a problem. NB! This only happens with a few of the emails and not all.

If we reply to an email we can type in text add attachments if needed and send (IE put in the Queue) the email. All is OK. Until we actually send the email.

At that point PM locks up. We also loose our Internet connection. Other PC's on the same network can still access the Internet and shared folders on the Windows 2000 PC.

Sometimes disabling the network connection and then enabling the network will restore full functionality. However most of the time we have to reboot the system. Occasionally the system locks up completely and we have to power off.

When looking at the Raw View of the bad emails I cannot see anything obvious that is causing the problem.( Not that I am an expert or know what I am looking at ) :-)

This currently only seems to be happening when we reply and not when we forward, but I need to verify this.

Are there any settings that I could be looking at for emails received from the Middle East? 

Thanks 
Peter

[quote user="Thomas R. Stephenson"]

Am I doing something wrong here?

Yes, images from the windows copy/paste buffer are not the same as the images entered via the right click "Import picture file"  or the "Insert a picture" graphic icon. You'll get a low-res PNG file instead of the actual graphic type you used in the graphic.
[/quote]

Thanks, Thomas

Well, I can understand that, but what I do not understand is why the graphics are displayed so well using copy and paste when the mail message is being composed, and then the result is so poor in the version that is received. It's quite misleading when you think the recipients will see the same message that you see when you are composing it.

It would be useful if there was a warning message stating that pasted graphics will be converted, and that the quality may be affected.

Cheers!

Interesting.  I fired up wireshark

 18    54.178264    192.168.125.5    208.74.240.140    IMF    [Malformed Packet]

Header checksum: 0x0000 [incorrect, should be 0xcbb4]

I looked at the nvidia driver's config and turned off offload checksum 

http://forums.nvidia.com/lofiversion/index.php?t21755.html

 The mail stuck in queue finally sent.

 Thank you!

Clutch 

 

 

 

Cracked it!!

I am using AVG 8.0.238 Free and so is my friend; it is turned on for both sent and received messages.

I discovered that if an HTML message sent from Pegasus and received in OE6 was long enough for the AVG certification to be off-screen then, in reply (not in message view), the cursor would flash and after make a few minor text changes would lock up.  However, if the message was short enough for the display window in OE6 to include the AVG certification then there was no problem at all.  

My next test was to disable AVG for email checking and this was fine in OE6.

On inspection of the two received messages I noticed that the one with AVG turned on had ALT Boundary statements added with the certification (I do not understand quite how these statements work yet but I presume they are related to HTML/Text boundaries).   With the message that was causing the cursor to flash, as soon as I hit reply in OE6 I went straight to the end of the message and deleted the certification plus the horizontal line (presumably resulting from the ALT Boundary statement).  The cursor remained rock solid.

 So I thought, how can I keep the AVG checking but not have the certification?  Not having explored all the AVG settings I was, until an hour ago aware of the some of the controls available in AVG, I found:

  Tools | Advanced Settings | E-mail Scanner | E-mail scanning | Certify e-mail     I unticked both, resent the message and again The cursor remained rock solid.

So where is the failing?
1.  It isn't in the way outgoing OE6 messages are handled by AVG as I have sent the same message and received in OE6 with AVG on without a problem. 

2.  Is it the structure of outgoing Pegasus messages and the way in which they interface with AVG?

3.  Is it the way in which AVG handles Pegasus messages either outgoing, incoming or both?

4.  Is it the way OE6 handles ALT-Boundary statements in Pegasus messages in Relpy mode?

Whatever, I have found the work-around but it isn't the solution - Turn off AVG Certification!
I hope this isn't too long-winded but it might serve others who may decided to analyse the issue deeper.
Mike

Thanks for the quick response. 

I had previously increased the timeout, obviously that had not worked.  I have now followed your suggestions on the MTU and hopefully that will take care of things. 

I guess time will tell if this takes care of the problem.

Thanks again.

In pconfig I can see under standalone, the location of the moved mailbox in drive I: on both Home mailbox and New mailbox. I have changed the location of the new mailbox to drive I: in the INI file on all positions but still Pegasus use the "old" mailbox on C:. What to do more?

/L

[quote user="Bender123"]I'm using P mail since early 90's and collected some 10000 mails with all kind of enclosures & attachments

I wonder whether there is a possibility to extract automatically all of these & store them in there format

There is a filter that will allow you to extract attachments to a file in a specific directory.  You could create a general rule set to do this and attach it to each folder you have  That said, I'm not sure this is what you want to do.  I suspect what you are really asking is "How can I extract all the attachment to a directory and then delete them from the message".  This can only be done when the message is in the new mail folder and this is done manually.  Now someone may have written a utility or extension to do this but even if they have it would have to be done when the message is a separate CNM file.

I've searched faqs & knowledge base

thanks for an answer or a link

[/quote]

Thank you very much. It was the environment variables that were wrong. problem solved.

Tony

Thanks. That might have been it!

4.50 PB1

 I have many folders, and use Copy-to-self filtering rules to place the copies of my replies to the appropriate folders.

Some of my folder names appear in green, showing they contain emails which have not been read. Most of these emails are copy-to-self copies of already sent replies. It is strange however that there are other folders which names are in normal black, and can see that all of the copy-to-self copies of my replies placed into these folders had already automatically been set to "has been read" status, despite I've never opened and read them.

 Which way can I automatically set all my reply copies to "has been read" status ?

 Peter

====

 

[quote user="fojtik"]

Some time before, I have created special program for harvesting internet and create such a list of words. So I could attempt to reuse this program and create a valid list of czech words anew.

This was a main reason why I has been asking for possibility to add Czech dictionary. I can even help with creating license free word list for other languages.

If I send Email to David Harris, I am afraid that he redirects all Emails to /dev/null.

[/quote]

I contact David to see with him what we can do, the tools he uses need to adapt the data files, because there is no accentuated characters in English...

Regards

[quote user="Thomas R. Stephenson"]
1.  Use Help | About Pegasus Mail | Info to locate the HOME mail
    directory.

2.  Use File Manager or Explorer and go to this directory and
    delete the zero length PMO, PMX and PMW files.

[/quote]

 

forgive my delay in getting back to you on this. At first, I could find no zero length files, but i decided to look at the date of the errant message and look up all files on that date.  THEN i found the offending PmW file.  deleted and all is good now.  THANKS!! 

How can I setup a default font for writing new messages? Is there any way? I'm using 4.41 version of Pegasus Mail.

When editing a message hit the red "f" on the toolbar and set the font and then send the message.  This will be become the default font.

[quote user="subelman"]

We have lost the contents of pmail.ini in the following two scenarios:

1) Somebody is running Pegasus as email user 'fred' on one computer. While this is happening, someone uses a second computer in the network and tries to become email user 'fred'. Pegasus gives them a warning that the 'fred' account is in use, but if the second user clicks on 'Continue' anyway the result is that fred's pmail.ini is wiped out. Users have to be trained never to click on Continue. However, that creates a problem when a PC is rebooted while Pmail is running, because now the 'fred' account is locked and they have a legitimate reason to click on 'Continue'. My cure is to make hourly backups of all the pmail.ini files, so when one is wiped out, I can recover quickly.

Not sure why this is happening to you, it does not happen when I do this.  The hierarch.pm and/or folders could be affected of course with two users running as the same user but the pmail.ini should not be cleared out unless there is something else at the OS level keeping PMail from accessing the file.  The lock file will be cleared and the program opened but as soon as it's opened the pmail.ini file is no longer held open.

2)  Similar but nastier: somebody is running Pegasus as email user 'fred' on one computer. While this is happening, someone uses a second computer as a different Pmail user (not 'fred'). Then this second user uses the  "Change user ..." option of Pegasus to change to user 'fred'. This case is fatal: the second user is told that the 'fred' account is in use, and given the choice to 'Cancel' or 'Continue'. But whichever choice this second user makes, the pmail.ini file for the 'fred' account gets wiped out. This is really a nasty: by the time the second user is told the 'fred' account is in use, it's already too late - there is nothing she can do to prevent the damage. Hourly backups of pmail.in filesi, and a strict prohibition against the use of 'Change user ...' are my solution.

If you upgrade to v4.50 you will find that this option is no longer available.   With v4.41 you can use the disable extension

The DISABLE extension allows you to override almost any main menu function within WinPMail.  It simply pops up a message box
with the text "This option has been disabled by the Network Supervisor" when the user either selects the option from the menu,
or presses the shortcut key, or clicks the associatied button bar button.

New versions of the DISABLE extension are now available in both 16-bit and 32-bit flavours at:

                    ftp://tui.lincoln.ac.nz

Filenames are DISABL16.ZIP and DISABL32.ZIP. [/quote]

Your instructions are AOK for most software, but; NOT for Vista.  The Tools>Internet Options>Programs is missing the one for the e-Mail.  So what would we do for Vista SP1?

That's brilliant, many thanks! Making pdf printer a default has totally removed the slow functioning of Pegasus.

 IE is still somewhat slow, but that was by far the less annoying. Also I'll now have to figure out how to get round certain access programs only printing through the default printer, but that is much better.

 

 

At this point, your only hope is probably an  undelete utility.  Thomas can probably advise on a good one -- I haven't used one in so long I wouldn't know what to recommend.  But for future reference, if the sending person is commonly sending you important mail, I would advise setting a filter at the top of your filtering list to pull his/her mail into a separate folder before other rules fire.

 

But thanks to twitter, this might help: 

[quote user="cliffp"]

First apologies because this has been covered a great deal but I still do not see an answer to the problem that I have. When I receive a message with numerous jpg attachments they can be viewed on the attachments page but only one at a time. They must be saved using the Save tab and to another folder OUTSIDE of Pegasus. From there they can be manipulated in the normal way.  I receive some mail with attachments which show in the Raw View that they are using HTML and the entire "code" for all pics.  In these messages all of the jpg pictures will appear embedded on first page with the text.  These appear to be coming from a program such as Outlook Express.  They can be forwarded without edit (bounce) and arrive at new location just as received.  I know  how to post pictures (one at a time) in Pegasus. But how can I select multiple jpg pictures and prepare them to arrive at destination embeded with the text?

 First of all when sending graphics they will always be sent as attachments even when sent as in-line graphics.  To embed graphics you must be sending MIME type messages and you insert the graphics with the right click "Import picture file" or hitting the icon with a picture in the editor.  This will insert the graphic at the location of the cursor.  You can insert as many as you want.  

I would recommend that you use the following formatting options though.

 1.  Tools | Options | Sending mail, uncheck "Send attachments as separate messages" and "Enable text file autodetection when
    sending attachments". Check "Don't add 'attachment information' sections to Multipart messages", and "Generate
    multipart/alternative versions of richtext messages"  

2.  Tools | Options | Messages and replies check "Use MIME features"

3.  Tools | Options | Message formatting uncheck everything under "Formatting and use of styling in messages"[/quote]

Okay. I've got it set to not download graphics by default, and I had a few email addresses listed as exceptions to the rule so they would show graphics. For now, I've stripped out all of the exceptions so that all messages start with no graphics by default.

 The graphic seems to be some sort of tracker graphic. Probably sent via https to prevent an outside entity from modifying it.

If you have a complex document to edit, it may be easier to use a specialised HTML editor to create the page - that way you will have more editing options available.