Check that the files have not be set 'read only' during your backup & restore process.

Thanks Tigershark,
I placed a suggestion with an additional usage example for attached files into the whishlist section.
http://community.pmail.com/forums/thread/9654.aspx
Cheers
Thomas

Thomas,

Thanks for the the information .... yes, I found the solution by 'right clicking' the scrolling tab on the right side of the page which produces a few choices ... by selecting the page 'down' (in this case) produced the 'opened' email message ... closing the email and then selecting 'page up' closed the scroll tab .... this 'condensed' the page into a 'normal format and once again I was able to open messages in the normal manner.

Cheers,

Barry 

> The mainfolder on pegasus keeps getting corrupt. I reindex and
> consistency, which works for a day and then it corrupts again
>
> what can I do to permanently resolve the issue
 

1.  Move all the messages you want to save to a temp folder and delete all the messages in the original folder.  

2.  Use the right click "recover deleted space" to remove all
    messages form the folder.

3.  If step 2 works then simply move all of the messages from the
    temp folder back to the original folder and delete the temp
    folder.

4.  If step 2 fails then delete the original folder and rename the
    temp folder to match the original name.  Reset the filter
    pointing to this folder.

Thanks for clarifying that Greenman,

It is true, that I must accept some blame in this, vis a vis carrying out the upgrade, and not devoting time to configuring.
YET.....I do know that even if I had configured it - that configuration would not have prevented the loss of the data.....this is the worrying issue.

At most (prior to this event), I might have switched off the 'delete after 30 days' - but this would not have saved the 2 files it deleted immediately, because it was never supposed to delete any files - it was supposed to move them to quarantine.

Of course you do raise an interesting point on the potential to 'fail to boot' after file movement to quarantine, but that opens up a whole different can of worms that raises major questions of risk-benefit of AV use.

However, for my feedback to AVG I think I need to concentrate on the primary issue of 'file deletion' outside the programs own setup config. ie. AVG8 clearly has an unforseen glitch...
...and the secondary issue of my suggestion that 'any found threats' after a scan, should cause a warning dialogue box to appear, that demands specific action (such as viewing the virus vault).

This feedback, I will attempt to transmit.........though after taking on board the advice from other experienced contributers to this forum, it seems that the best route thereafter will be to instigate my own scans, and therefore be fully aware of the task, and the possible consequences. ie. switch off scheduled scans.

Ace

 

Thanks for help, this works fine!

You have to have the message open (not just previewing) in the new mail folder and then close it to confirm the deletion.

 

Most of the time it's because there is a huge message someplace.  In your case it sound like one to be downloaded since clearing the CNM files did not fix it.  You could use POP3 filtering to prevent downloading of mail over a certain size and then go up once in awhile using Selective mail download to see what kind of large messages are on the server.

Thanks a heap! I am pretty good about googling around for help on this kind of thing, but did not ever have to look at AVG before so I didn't even go there. They actually have a good knowledge base! There are instructions there on how to pick the plugin at the time of install, and that to "re do" which plugin is used you have to reinstall. From the sound of it, that should work.

Thanks again.

 Barb

Very clever. Thanks, Tom.

Partially solved my own problem....found that if I widened the folders pane, I could see an icon that switches from the list mode to preview mode.  The icon may be new?  In any case, it was hidden due to the narrow pane.  I still find no menu item to do the same thing.  Maybe it has been replaced by the icon?

 I cannot figure why anyone would want to permanently choose (or disable) either the list or the preview, given that preview is automatically turned off if certain errors occur.
 

Dear M,

 

thank you very much!! I'm very pleased with your file, saves me a lot of time and accidently downloading directly using the wrong icon as an automatic habit to use the last icon. Oh, and I love the "Review queued mail" button.[:D]

 When I saw your txt, it seemed familiar with something I did in a former life.....amazing how fast time can cut your memory in all of these not recoverable pieces.....

 Kind regards, Boy

Good to hear you've got it sorted, but I'm at a loss to undestand how Kaspersky has caused this sort problem.

paul

 

Mercury detects which format the message part is in. You don't need to add filter rules to decide.  I have just tested this and it appears to work according to the help instructions.

What is generating the html messages that it is not recognising?

However, you may be going in the right direction as when I look at

the hierarch.pm contents [Notepad] most of the folders are of the form :

0,0,"6B8761B2:50FC:FOL037C8","31692465:My mailbox","Temp"

 but the problem folder [and one other which may also be a problem, haven't yet checked] are like this :

0,0,"","31692465:My mailbox","Private"

 Does that shed any light and is there a solution?

The second one is not a typical folder spec since it is not reporting the actual folder name within the PMM file headers.  That said, have you been manually moving folders around outside of WinPMail?  If so I suspect you have got two (or more) folders with the same name in the mailbox and the hierarch.pm can only show one.  You might want to try using this utility on your mailbox.  You can point at a separate directory and then use add mailbox to list and see all the folders.  Since these all have different internal folder names you should be able to see all of the folders that were in your mailbox.

PMRestArch - Pegasus Mail Restore Mail Folder Archives:
http://www.lexacorp.com.pg

Usage:
PMRestArch SourceDir DestinationDir

Description:
Pegasus Mail cannot display two mail folders with the same internal ID even if they are in separate mailboxes. Mail folders also have to be Read-Write.
      
This causes problems when trying to view mail folders which have been archived by copying them to backup media.

This utility:

1.  Copies all .PMM and .PMI files in the source directory to
    the destination directory and renames them as BAKxxxxx.PMM
    and BAKxxxx.PMI.

2.  Ensures that the resulting file is Read/Write.

3.  Creates a different internal unique ID for each file.

Once you have run this program to restore archived folders to a directory you can attach that directory using the Pegasus Mail 'Add mailbox to list' option and access the archived folders in this new mailbox.

[quote user="Thomas R. Stephenson"]

FWIW, your anti-virus software is being changed and updated almost daily and you can never tell when one of these will break your system.  Turn it off or do not allow it to scan any of the Pegasus Mail folders or config files.  If you do not one of these days it's going to find what it thinks is a virus in a PMM file and delete it. This in fact just happened with one of the Pegasus Mail beta tester using AVG 8. You can do what you want but a-v software actually causes a lot more problems than it solves when it comes to Mercury and Pegasus Mail.

[/quote]

Hi Thomas,

You might be right, but it is not acceptable to switch-off the permanent on-access scanning engine of our av software. Further our av software (F-Prot) is a very fast scanner not like e.g. Symantec, which is very slow. Unfortunately it's not possible to lock out some special folders from scanning. May be a solution is to prevent the pmail.ini files from overwriting by adjusting the write permissions (NTFS). But than no user is able to change any settings subsequently.

regards

Joerg 

> I have lots of mail that was downloaded using 4.01 on an old computer.
> I have migrated the mail to my new computer but do not know how to get
> v4.41 to read all the old mail. 
>
>  Please help with specific instructions.
>
1.  Use Help | About Pegasus Mail | Info and note all the
    directories.  This is the directory structure you want to
    backup.

2.  Use the Windows backup program to backup the entire
    structure. In the multiuser made this means you'll have to
    backup the top level structure to get all the user
    directories. You can simply ZIP these directories to a
    CDROM and restore on the other end as well.

3.  Restore this to the new computer.  


Note:

A.  If you are using a CDROM for backup make sure that the
    files did not get marked read only.  Use Explorer and check
    the file properties.

B.  If you changed drive letters then run pconfig.exe and
    change the drive letter of the home and new mail directory
    to match the new location. You also should check the
    Mailbox: line in the *.PND files and make sure it's blank.

C.  If you want to upgrade in the process do it after you transfer the
    files and install it as an "Upgrade" over the old installation using
    exactly the same directory structure and options.

Hello again,

 Your tip about Ordnerstatistik was very usefull, tnxx[Y] It gives one the feeling getting control about your own mail.

I managed to get 52 mails from the new mail folder back, and the copied "Copies to self" folder contained even the forwarded mail actions I did, to save as much as possible. Strange the folder seemed to be empty when working in PM. In a glance I saw several send mail that was important for me. It will take a little more time to sort it out.

However, for those who want to do the same trick: Don't forget to copy the corresponding *.PMI file also. Add a new user to your PM and delete the "Copies to self" folder in advance, because it is not allowed to have  a second one. Rename the found *.PMM and *.PMI files and copy/paste (or cut/paste if you are Daredevil:-) in the new Usermailbox. Seems to be a little  more work than nescesary, but in my case  I was already working  as a new user  and need the extra time /space  to  sort the corresponding mailboxes. But I cannot allow myself to loose more mails, so this is the fastest rescueaction I can manage for the moment. For me it gives also the extra insight in how PM works.

Markus, thanks again, untill we meet again, Boy
 

[quote user="Bill Parlin"]I'll look at my internet security software and see if it gives me any specific options on handling the email folders. I'm hesitant to tell it to ignore these folders, since alot of viruses and worms are being detected.[/quote]

Be aware that if it finds a virus in a folder, it may delete or quarantine all the messages in that folder. There is a Pegasus Mail addon that allows safe message scanning with most anti-virus programs.

Having said that, I'm not sure what's causing your index problem, but I see from another post that you are upgrading to the latest version, so we'll see if that makes a difference.