Community Discussions and Support

The perfect forum for discussions or technical questions about Pegasus Mail.

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suemcp001 posted Apr 26 '17 at 11:03 pm

Martin,

You say that the Pop receiving entries are "polled"?  Is that relevant. Do I have to add a new definition (host) in Internet Options to make Pegasus work, to enable Pegasus to receive my emails which are stored at Bell? I have one host and it is Bell. 

The second part of what Brian was saying was about the outgoing mail but I see that there I cannot make a new host name at all.  

 

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Brian Fluet posted Apr 24 '17 at 11:36 pm

Tools > IMAP profiles

Each IMAP profile accesses the server hosted mailbox for which it is configured.  Configuration is similar to configuring a POP3 host.  You will need to track down the configuration settings for accessing her Live Mail mailbox via IMAP.

Behavior within Pegasus Mail is different in that instead of downloading mail to the new mail folder you will see the IMAP connected mailbox appear at the bottom of the Pegasus Mail folder list.  You can then manipulate messages between that mailbox and "My mailbox" (the local Pegasus Mail mailstore).

Tips:

  • You can't drag and drop.  Not at the folder level or at the message level.  You must have already created the folders in My mailbox into which you want to copy messages and  you must use the Copy button.  IIRC, drag and drop of messages appears to work but the messages don't actually get copied.
  • To disconnect the mailbox, right click on it in the folder list and select "Disconnect this mailbox".


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If your laptop is still under warranty I would get it looked at. There is no way a laptop of that age should be playing up. But, it also depends on what software you have installed (and whether it is required e.g. so called tune-up programs or non-essential security programs), how many programs are starting up with your computer, how much memory the system has available.

When choosing a new anti-virus, go to an independent, professional review source: https://www.av-comparatives.org/ and their 'real world' tests https://www.av-comparatives.org/dynamic-tests/

You can see that McAfee suffers from a high rate of false-positives and has an unhealthy compromise rate compared to some of the other products tested. However, you need to examine the statistics over the long-term so look at several of the test results and then move on from there to determine if the product of your choice is suitable for you and how you use your laptop.

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Search results folder are call Link Folders and are stored in the home mailbox directory as LNK*.PNL files.  You should be able to use a file explorer to navigate to your home mailbox directory and manually delete these files.  You may want to just move them out first, then delete them once all is well.  Be sure Pegasus Mail is closed before working in the home mailbox directory.  A backup of the home mailbox directory before manipulating files in it is advised.

 

 

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Brian Fluet posted Apr 21 '17 at 10:50 pm

[quote user="irelam"]Just briefly back to instances. Windows keeps a list of active window apps, and this is in startup order. So if you can control the startup of instances, it is likely that Windows will use the first occurence of your app or Wsendto.exe if there is no direct pointer to the locations in your app.[/quote]

This behavior is the expectation so I have been controlling startups accordingly.  Unfortunately, the behavior doesn't always follow the expectation.  This was occasional on my Win7 machine but is more frequent on my Win10 box.

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irelam posted Apr 19 '17 at 10:46 pm

Hi there,

   Most importantly you must not install Pegasus Mail in the Program Files directory tree. You should let Pegasus Mail install itself in its normal location: c:\pmail.  There is no New Mail folder to set up. It is usually located as c:\pmail\mail\admin  (userid Admin) and automatically setup when Pegasus Mail is installed. The files in this directory are separate email messages (*.cnm), and you would Move them into more meaningful folders.  Think of the New Mail "folder" as the mail-drop area where incoming mail is stored ready for inspection and possible disposal.

Hope that helps

 

Martin

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Michael posted Apr 20 '17 at 7:29 pm

I don't understand your question: Do you refer to the mouse pointer or the text caret? And what is Windows application?

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Brian Fluet posted Apr 17 '17 at 1:46 am

How it's supposed to work:

1. When one instance of Pegasus Mail is accessing a mailbox it creates a lock file (mailboxp.lck).  If another instance tries to access that mailbox you will be notified that the mailbox is locked.

2. The command line option -MS tells Pegasus Mail that you want to run Multiple Sessions allowing multiple instances, each accessing a different mailbox.  Without it you will receive a warning of a conflict (at least the first time, this warning can be disabled) and it won't run.

So you should not be able to run a second instance without the -MS option or overriding the mailbox locked warning.

 

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PaulW posted Apr 14 '17 at 5:04 pm

[quote user="Brian Fluet"]

It's all here: 

[/quote]

Thanks Brian for the quick response.

Not only had I forgotten this procedure, but I had also forgotten about Han's excellent information website.  Must be getting old!

(For anyone interested, you can change the headers that are shown in the reader, and as the resource is loaded with the reader you can change the behaviour on the fly.  This suited my needs - suppressing the "To:" header when printing a particular email.)

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The new mail folder is not a physical folder file like the other Pegasus Mail folders.  Instead it is a window that contains a list of the new message files (.cnm) in the New Mailbox directory.  A typical network installation is a single install of Pegasus Mail that is run from multiple devices, each device accessing a different mailbox (Pegasus Mail user).  Multiple devices may access the same mailbox but not simultaneously.  If your PC is on all of the time and accessible by the tablet then your best bet is to run the PC installed Pegasus Mail from the tablet.  It must be shut down on the PC first though.

FWIW, accessing Pegasus Mail data from multiple devices is a problem because of the fact that a mailbox should only be accessed by a single instance of Pegasus Mail at a time.  If you are currently accessing folders from the tablet while Pegasus Mail is running on the PC you should be prepared for data corruption at some point.  It can work fine for awhile and then out of the blue you'll end up with a corrupted folder.

 

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irelam posted Apr 12 '17 at 1:37 am

The files will be located in the Newmail directory (c:\pmail\mail\userid) and are files like *.pmo and/or *.pnx they can be simply deleted. You might first want to view the PMO file in a utility such as Notepad so you can re-compose and send it.  I presume you have checked the  in main menu File/Reviewed queued mail

Martin

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I checked my timeout setting and it was already set for 300 seconds. Didn't do a troubleshoot log. The timeout screen that pops up telling me my message wasn't sent DOES say something about "mail was undeliverable due to SMTP error" and that no tracking information is available. This times out at 20 seconds.

 Does this information help in any way? Thanks again for your time & help!

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Art Layton posted Apr 12 '17 at 3:45 pm

Installed "update". same problem. As I said earlier I only get 1-2 emails a year from my carrier. I can read them, but can't respond or forward them in Pegasus. In the future I will open my ISP's website and look at this particular email there. So problem solved.

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tomdriver posted Apr 7 '17 at 11:09 am

My wife has been using Windows Live Mail for several years.  She now wants to change her ISP to Gmail, but Gmail seems to have compatibility issues with Windows Live Mail.  If she were to start using Pegasus is there a way to move the trove of old Windows Live messages on her computer into Pegasus folders? 

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irelam posted Apr 5 '17 at 7:22 am

In Pegasus Mail menu Tools/Spam & Content Controls do you have SpamHalter enabled (checkbox).  And do you have Content Control enabled. Either of these may detect something as bad and move it to your Junk folder.  A suggestion for you, previously suggested by Brian F, add a rule to set the message color for each rule as it gets triggered to something different

Then you will know what is triggering the message movement to your junk mail folder.

Martin

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Brian Fluet posted Apr 4 '17 at 11:11 pm

Your previous post has been responded to.  Find that discussion here:  http://community.pmail.com/forums/thread/47531.aspx

 

 

 

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