Community Discussions and Support

The perfect forum for discussions or technical questions about Pegasus Mail.

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[quote user="PaulW"]Do you mean being altered when they forward/reply to it?  I can't quite imagine why your mesage should be changed in that instance. [/quote]

The wrapping of cell content is the major issue but I will copy table content out a message for pasting into Excel so picture that being done by my message recipients as well.

[quote user="PaulW"]Is creating your own table using Pegasus' html capability too long-winded to be of use?[/quote]

Yes.  Six columns, often +30 rows. 

 

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David_himself posted Oct 30 '16 at 7:19 am

My antivirus no longer actively scans the C:\PMail\Mail folder, but the crashes and restarts persist. I gather from Michael in der Wiesche that Pegasus version 4 has various problems with IMAP. Nothing to do but avoid IMAP, start using DavMail again, or wait for Pegasus vsn 5. I'm too busy at the moment to start playing with DavMail again, so I'll struggle along with this annoyance and hope that PMail 5 comes along before too many months or years.

David 

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Cassandra posted Oct 6 '16 at 7:24 pm

WORKING!, in a workaround sort of way.

 

There were two problems:

1.  As you said, there was a problem with the username.  It was in the format "user", but in PM it wanted "user@domain.com".  The fastmail people checked this on a screenshot, and didn't catch it.

2.  There also seems to be an SSL problem:  They told me to try "insecuressl.messagingengine.com" instead of one of their normal servers, such as "imap.fastmail.com".  "insecuressl" uses an older version of SSL.

 

With the two changes together it started working, though neither alone worked.

 

Thanks a lot, everyone!

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irelam posted Nov 18 '16 at 11:58 pm

Please make sure you are using Mapipm.dll version 1.9.3 dated Mar 26, 2014, as this appears to fix your problem. I discovered a previous user had this problem, which has now gone away. You should be seeing a Pegasus Mail compose message screen with no recipients in the To: field, which you can now add.

You can download version 1.9.3 from;
http://community.pmail.com/files/folders/pegadd/entry40687.aspx

Martin

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irelam posted Oct 14 '16 at 5:34 pm

Looking back at your original thread I noticed that you are using several anti-virus and malware utilities. Any one of these may probably be the problem, as the error condition suggests that this is a nearly random occurence. I would suggest you check these products to disable scanning by them of the Pegasus Mail directories, especially the NewMail directory. You should also add the directory defined as the TEMP directory in the system, usually c:\temp or a directory under your userid (see Pegasus Mail menu Help, About Pegasus Mail then click Info).

Martin

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Michael posted Nov 2 '16 at 6:50 pm

[quote user="tomdriver"]The dmp file is not inside Pegasus.  Never was.  It is a file on my desktop, namely 2016-10-31#19-02-13.dmp              200 KB[/quote]

Of course not, but there should be an auto-saved message in the draft manager with the CAB-compressed DMP file as attachment. And even if the file type would be accepted by the forum it wouldn't accept a file larger than 64 KB which even compressed DMP files usually exceed.

[quote user="tomdriver"]Thanks for help.  Pegasus continues to generate the "Access violation" errors every few minutes, and I have to restart the program to cure it for a short while.[/quote]

Now with knowing that the DMP file was stored on your desktop I start to feel that your system appears to have a weird setup which might also explain the Pegasus Mail issue you have: The DMP files should be stored in you system's TEMP folder and compressed to a CAB file. Pegasus Mail's (menu entry) Help => About Pegasus Mail => Info screen shoud show where this folder is, and this info should be sent along with the DMP file (if not posted here) as well.

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When Pegasus Mail is in Offline mode it will not receive and sends will be queued.  If this is what you experienced then now know why.  As for how, AFAIK there are only two ways.  One is via File > "Enter offline mode" and the other is by clicking the Online/Offline icon located at the bottom right of the main window.  The icon looks like a junction point when online and is greyed out with red "X" superimposed when offline.  A restart from offline mode will be online.

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Greenman posted Nov 2 '16 at 10:23 am

[quote user="David_himself"]

@Greenman Early problems 2014-15 were serious Windows and/or hardware things: frequent major crashes needing hard shutdown and restart, or ethernet adaptor suddenly not being recognised, etc. Most have been sorted out by software and firmware updates. The current "crashes" I referred to in this thread are usually - touch wood - minor failures of one program or app (most often Pegasus or Skype), fixed in a couple of seconds by simply restarting the problem software. As a PC the SP3 is faster and better than any tower or desktop I've ever owned, and it's lighter than any laptop I've had. I don't think I use it "unreasonably", except that it's on much of the time. But sure, I wish everything worked perfectly. Maybe one day I'll get it checked it out.

@irelam Martin, I stumbled over Reliability Monitor, which as you say doesn't seem to be listed in either the Control Panel or the Settings panel (Win 10 has both!). I get it by starting to type R-e-l-i-a- ... in the startup panel. (You're probably expected to voice-activate it by talking to whatever the MS robot voice assistant is called, but I don't use her.) I guess it's a slightly more user-friendly version of event viewer in Admin. Tools.

Thanks, both, for your interest and advice.

[/quote]

What you are experiencing is usually solved through the installation of up to date drivers and firmware and examination and correction, if required, of OS configuration settings. If problems persist beyond that it is a hardware fault. If a hardware fault, your IT people will fix it because the device will not be fit for purpose. Things like this should be fixed asap. If they are not, the problems simply get worse and worse. My job is IT - if your device does not work as it should you need to inform your IT people about it. They will either fix the device so that it works as expected, or they will replace it with a reliable model. It is their job to ensure you can work with the minimum of interruptions.

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zach posted Sep 11 '16 at 5:37 pm

Thanks, Brian. Martin's suggestion has everything working again. Appreciate your time and advice.

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Joerg posted Sep 6 '16 at 2:55 pm

[quote user="Brian Fluet"]I don't know if pop-up window locations are stored in STATE.PMJ[/quote]

Yes, it is. Good hint. I have searched for any changings inside the STATE.PMJ after moving the MOVE TO window. The corresponding entry in the STATE.PMJ reads like the window name, in our german edition: "Waehlen Sie einen Ordner" (Select a Folder). Behind there, the position and dimension values are stated. Hope, I keep it in mind until next time ...

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Thank you, Brian!

I can now stop beating myself up trying to master templates that apparently can't be done! This is unfortunate, but you have provided me with the confirmation I need to just give up and relax about this. (I realize I can get rather OCD about things sometime.) In perspective, it really isn't that hard to create a line-limiting one-cell table "on the fly" for replies, though it would be really convenient to have it all done automatically.

Dave

 

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As it sounds like you know, the new mail folder is simply a listing of the .cnm files in the home mailbox directory.  Two things immediately come to mind to check.

1. Go to Help > About Pegasus Mail then click the Info button to confirm that the home mailbox directory is same as where you see the .cnm files.

2. I have seen instances where someone creates a folder named "New mail" which causes problem.  Is she opening the new mail folder by double clicking the folder name in the folder list make sure it is at the top of the list and that its icon looks like a green folder and not a white envelope.  Also, use the "Open or re-scan your new mail folder" button in the main Pegasus Mail toolbar to see if that changes anything.

 

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Michael posted Aug 25 '16 at 5:31 pm

[quote user="alanr"]Just a thought - how did I fail to notice that a newer version of IErenderer had been released?[/quote]

There simply isn't an official notification mechanism like Pegasus Mail's homepage, so I'm (on the other hand) free to offer as many updates as necessary. The issues fixed in the latest version(s) only affected rather few people so far so there wasn't a need to announce it to a broader public either. But if you would like to stay informed just take a look at IER's every now and then (the "subscription" might not work, but you might find external notification services on the Internet like Change Detection).

[quote user="alanr"]And how come only some emails exhibited this problem?[/quote]

Microsoft created a new browser for Windows 10 introducing some new formatting features which slowly seem to spread into web page creation tools and have their effects on older versions of IE as well which provides the rendering engine used by IER. I expect to see such issues reported more frequently in the more or less near future.

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Pegasus mailstore = Pegasus mail folders under "My mailbox" in the folder list.  They contain all of the messages stored in Pegasus Mail on the local PC.

Archive database = A copy of mail data stored as an archive.  Archived messages can then be deleted from the mailstore so as to reduce the number of messages.

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