[quote user="David_himself"]

@Greenman Early problems 2014-15 were serious Windows and/or hardware things: frequent major crashes needing hard shutdown and restart, or ethernet adaptor suddenly not being recognised, etc. Most have been sorted out by software and firmware updates. The current "crashes" I referred to in this thread are usually - touch wood - minor failures of one program or app (most often Pegasus or Skype), fixed in a couple of seconds by simply restarting the problem software. As a PC the SP3 is faster and better than any tower or desktop I've ever owned, and it's lighter than any laptop I've had. I don't think I use it "unreasonably", except that it's on much of the time. But sure, I wish everything worked perfectly. Maybe one day I'll get it checked it out.

@irelam Martin, I stumbled over Reliability Monitor, which as you say doesn't seem to be listed in either the Control Panel or the Settings panel (Win 10 has both!). I get it by starting to type R-e-l-i-a- ... in the startup panel. (You're probably expected to voice-activate it by talking to whatever the MS robot voice assistant is called, but I don't use her.) I guess it's a slightly more user-friendly version of event viewer in Admin. Tools.

Thanks, both, for your interest and advice.

D 

[/quote]

What you are experiencing is usually solved through the installation of up to date drivers and firmware and examination and correction, if required, of OS configuration settings. If problems persist beyond that it is a hardware fault. If a hardware fault, your IT people will fix it because the device will not be fit for purpose. Things like this should be fixed asap. If they are not, the problems simply get worse and worse. My job is IT - if your device does not work as it should you need to inform your IT people about it. They will either fix the device so that it works as expected, or they will replace it with a reliable model. It is their job to ensure you can work with the minimum of interruptions.

Thanks, Brian. Martin's suggestion has everything working again. Appreciate your time and advice.

[quote user="Brian Fluet"]I don't know if pop-up window locations are stored in STATE.PMJ[/quote]

Yes, it is. Good hint. I have searched for any changings inside the STATE.PMJ after moving the MOVE TO window. The corresponding entry in the STATE.PMJ reads like the window name, in our german edition: "Waehlen Sie einen Ordner" (Select a Folder). Behind there, the position and dimension values are stated. Hope, I keep it in mind until next time ...

Last week, I used my backup computer B. Pegasus worked perfectly. Thanks very much Brian.

Thank you, Brian!

I can now stop beating myself up trying to master templates that apparently can't be done! This is unfortunate, but you have provided me with the confirmation I need to just give up and relax about this. (I realize I can get rather OCD about things sometime.) In perspective, it really isn't that hard to create a line-limiting one-cell table "on the fly" for replies, though it would be really convenient to have it all done automatically.

Dave

Thanks Brian - I've been running BOTH maximized - I like to get my money's worth out of my screen! But your AFAIK works as well - that's probably the simplest for me. Now I have to retrain my aged brain to remember both this itself and to do it!

As it sounds like you know, the new mail folder is simply a listing of the .cnm files in the home mailbox directory.  Two things immediately come to mind to check.

1. Go to Help > About Pegasus Mail then click the Info button to confirm that the home mailbox directory is same as where you see the .cnm files.

2. I have seen instances where someone creates a folder named "New mail" which causes problem.  Is she opening the new mail folder by double clicking the folder name in the folder list make sure it is at the top of the list and that its icon looks like a green folder and not a white envelope.  Also, use the "Open or re-scan your new mail folder" button in the main Pegasus Mail toolbar to see if that changes anything.

To: Jbanks clarifying, your suggestion took care of my problem..

[quote user="alanr"]Just a thought - how did I fail to notice that a newer version of IErenderer had been released?[/quote]

There simply isn't an official notification mechanism like Pegasus Mail's homepage, so I'm (on the other hand) free to offer as many updates as necessary. The issues fixed in the latest version(s) only affected rather few people so far so there wasn't a need to announce it to a broader public either. But if you would like to stay informed just take a look at IER's every now and then (the "subscription" might not work, but you might find external notification services on the Internet like Change Detection).

[quote user="alanr"]And how come only some emails exhibited this problem?[/quote]

Microsoft created a new browser for Windows 10 introducing some new formatting features which slowly seem to spread into web page creation tools and have their effects on older versions of IE as well which provides the rendering engine used by IER. I expect to see such issues reported more frequently in the more or less near future.

Pegasus mailstore = Pegasus mail folders under "My mailbox" in the folder list.  They contain all of the messages stored in Pegasus Mail on the local PC.

Archive database = A copy of mail data stored as an archive.  Archived messages can then be deleted from the mailstore so as to reduce the number of messages.

Hi Brian,

Ah well, not to worry, worse things happen at sea. Thanks for your help anyway.

I'd love to visit the mountains one day. I've got some family in Tennessee, so maybe I can pull in a "quick" visit  to see them.

London isn't THE real UK, but it is certainly a part of it. (Along with about two dozen other regions, all a little different.)

Best regards

Phil 

Brian:

Those emails appear to be gone. Not sure where but they are not on the Telus server and the only folders I see in Pegasus mail are:

New mail

Copies to self

Recent Search Results 

Junk or Suspicious mail 

Main Folder

The only folders with mail in them are New Mail folder and copies to self.

I should have read up on Pegasus thoroughly before doing anything but had no idea that when I hit the "Check your POP3 host for new mail" that the program would download and delete from the server. I had not set anything up so that is the way it installed.

All in all  I have not lost anything terribly important but it is a little disturbing to have that happen. Again, I should have read up on settings and made sure the program was set up right to do what I wanted. So my own fault.

I'll see what I can do to get the rest of the email back to the Telus server.

Thanks for your help.

Kent 

Thank you, Brian! [Y] This stops my fretting about that, something that just can't be done.

Dave

Thank you Michael - fantastic[:[:)]

Joerg,

Your experience matches mine.  Glad to know that I'm not the only one.

Well, the best solution was to ignore the problem for a while.

When I came back to my computer to send an e-mail, forgetting that I had a problem, I launched Pegasus and it started like a charm.

Not sure what conclusion to draw, but I am a happy camper.

I don't know the answer to the question of which one get listed in HIERARCH.PM but do know that there is a utility created specifically to address this issue.  It is called PMRestArch and was created for the purpose of preventing internal ID conflicts when restoring archived folders.  It does the following:

1. Copies all .PMM and .PMI files in the source directory to the destination directory and renames them as BAKxxxxx.PMM and BAKxxxx.PMI.
2. Ensures that the resulting file is Read/Write.
3. Creates a different internal unique ID for the file.

Find it at: http://www.lexacorp.com.pg/lexacorp_utilities.html#EMail

As for manually editing the ID, I have never heard of anyone doing it so would love to hear the results if you choose to give it a try.

I think I found the problem. Didn't have SSL radio button selected. Working now.

The instructions on the Minidump page said to be sure to use the latest version of Pegasus.  So I tried to update from 4.70 to 4.72.  During installation it told me repeatedly that it couldn't find certain files.  I tried to back out of the update, but it persisted, finally reporting a successful installation.  But "About Pegasus" still indicates that it is running 4.70. 

Be aware that the old email address stays with existing discussions.  Anyone posting to one those will trigger a notification to your old address.

I changed email addresses awhile ago but still have my old one active and occasionally receive notification of a posting to an old discussion.