Community Discussions and Support

The perfect forum for discussions or technical questions about Pegasus Mail.

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Michael posted Apr 9 '15 at 9:10 pm

[quote user="Tom Barkas"]My Main Folder says I have a "Data error, Probably invalid offset" and to reindex it, but the program claims the folder is currently open and won't do it. How do I close the folder? - even rebooting the computer doesn't get rid of this message.[/quote]

Did you try mbxmaint_ui.exe as I suggested in your ?

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I wish I could help you figure what is causing it.  I do not have any problems with mailto links after installing Windows updates this morning.  Tested from Office 2007 apps, Firefox, and my cardfile contact list.  There may not be any association to Windows updates since no one else has posted about a problem.

When it fails, do you know whether mailto links are broken in all apps or just in Chrome?

I'm glad the System mailer button fixes it.  At least that is easier than running the installer. 

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Joerg posted Apr 8 '15 at 8:48 pm

Hi Brian,

An additional ordinary mailbox, added to the user's tree doesn't work for me because of the subfolder structure which has to be created by EACH user. Otherwise every user is seeing the mail folders only but not the subfolders created by other users.

Further I don't believe that this ordinary mailbox is very stable if up to 4 users (in our case) access simultaneously.

 

But for the moment we are happy with the public folders. I've solved the problem with the delivery of emails into one public folder by Mercury. I called it Inbox and my users check this "Inbox" manually regularly.

Presently we've got about 30 sub-subfolders under the one and only subfolder. This has the advantage that other users (which are not involved in processing of public emails) could permanently collapse the sub-sub folder structure, seeing only the one subfolder and feeling not annoyed by the big substructure.

Keep you informed in case any new problems occur. 

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Guy posted Apr 1 '15 at 11:56 am

Maybe you have some filter, content control, or spamhalter acting on the messages.

Suggestions to help you start to diagnose the situation.

In Pegasus:
Tools > Options
User Interface > Reporting/logging
Increase Reporting level to 5 - Debugging messages

Download , extract the ZIP archive contents and execute Procmon.exe.
Immediately stop the capture, clear the display, and add some filter rules.

File > Capture Events (Ctrl+E) or Magnify Glass icon
Edit > Clear Display (Ctrl+X) or Eraser icon
Filter > Filter (Ctrl+L) or Funnel icon
In the Process Monitor Filter dialog create filters:

Process Name contains winpm-32 include
Path contains .cnm include
Path contains .pmm include

Press the Add button for each rule.

Process Monitor Filters:
Process Monitor Filter

Press the Apply and OK buttons when completed.

Start a Capture (Ctrl+E)

In Pegasus; initiate a Selective mail download.
Select one message, Mark for retrieval, and Make it so.

Return to Process Monitor and stop the capture.

By looking at the capture you may get some clues.
Also look in Pegasus at Window > System messages.

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[quote user="Brian Fluet"]You are correct.  I did not test it with a Tray/Folder structure. Could you live with a flat structure and use prefixes in folder names? [/quote]


Now we understand us [:D] I assume that all subfolder structures, also of the additional added mailboxes, are being saved in user's own main hierarch file (user Pmail configuration files). That's why every single user is able to create it's own substructure for sorting the predefined (fix) mail folders into this own substructure which could differ from user to user. This could be understand as a feature [;)]

[quote user="Brian Fluet"]BTW, I hope you had an epiphany while sleeping.  I love when that happens.  Too bad it doesn't happen very often.
[/quote]

 I had to translate the term "epiphany" first. Never heard/used this word before. So I can learn every day. I try to remember this.  Nevertheless the epiphany stayed away. That's why I have opened a concurent thread regarding the direct delivery of Mercury into one public folder ( http://community.pmail.com/forums/thread/43370.aspx ). Accoring to the Mercury manual this should work.

But it seems we are alone in the dark, Brian. But we don't surrender.

Edit: Good Morning Brian, the Mercury delivery of new mails into a user defined public folder is solved. Please follow the a.m. link to the other thread if interested in.

 

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bhenry004 posted Mar 27 '15 at 2:25 pm

Thanks. I reordered the smtp list for all identities so that the appropriate server was at the top of the list. That worked. When I go back to AZ I will reverse them. Thanks for the help.

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[quote user="Joerg"]1. Is it possible to avoid the permanently expanded view of additional public folder trees when starting Peg? Of course I'm able to collaps (or close - what is the right expression for it?) the public folder tree after the Peg start. But many of our users which are not involved in working with that public folders are annoyed of the permanent expanded additional tree every time they are starting their Peg session.[/quote]

Not that I am aware of.

[quote user="Joerg"]2.  From time to time the names of the single public folders (not the name of the public tree structure but subfolders) are being changed automatically. I tried to turn out why and when Peg do this but without success. E.g. if I named a folder "01 Ship", Peg changed it to e.g. "01 ShipSeed: 29822399". Any ideas?[/quote]

Sorry that I can't help with this either.  I have not experienced it.  I looked in my hierarch.pm for an entry that might provide a clue but there is only an entry for "Public folders", not for the actual folders themselves.

The thought of using directories as added mailboxes popped into my head this morning.  You should be able to feed them from Mercury but I don't know what the sharing ramifications are. 


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caisson posted Mar 26 '15 at 5:33 am

At a set time means a particular time of day. Periodically means checking after a set time has elapsed since the last check.

However as far as I am aware this extension is no longer supported and might not be functional.

See here:

 http://community.pmail.com/forums/thread/5851.aspx

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Sumer posted Apr 15 '15 at 2:07 pm

At a set time means a particular time of day. Periodically means checking after a set time has elapsed since the last check.

However as far as I am aware this extension is no longer supported and might not be functional.

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At the moment - - SOLVED (hopefully).

I used the ISP's webaccess to log into my email account and deleted some emails that were received at about the time yesterday afternoon that Pegasus stopped downloading.  I am now able to download current emails from that account.

I 'assume' that one of the emails was corrupt on the server - even though I could access it via IMAP4 and the webaccess.  Deleting it/them seem to have fixed my problem.

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R. Davis posted Mar 26 '15 at 11:38 pm

Excellent suggestion and a fine little piece of freeware to boot. Many thanks.

 One extra trick needed: the resulting image is one ordinary window width wide and three thousand lines long, so most image printers make it unreadable. Turns out the Paint pgm in Windows can handle this and when set properly produces a readable 55 page printout.

 Also: you can download a .chm file reader for most versions of windows (incl 7) here:

 http://support.microsoft.com/en-us/kb/917607

thanks again

 

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mikerocosm posted Jun 5 '15 at 12:39 am

Michael's screen shot got me to look at my registry, which had no entry for Vivaldi in that location, but my Win 7 machine did, so I exported that entry and installed it into my Win 8 machine, and voilá! Pegasus now shows the link to Vivaldi in the right-click menu (and opens Vivaldi when left-clicked) as advertised.

I suspect the problems are to be found within the Vivaldi installation (which is, after all, in Beta . . . maybe Alpha) and Windows 8.1. Lots of pieces here, plenty of opportunities to miss something.

All's well that ends well, and I can move on to the next problem now.

Thank you, gentlemen! (Isn't the internet great? Remember when tech support was phone calls and days of waiting for a floppy disk that didn't solve the problem?)

Best regards,

Mike 

 


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The problem is solved! I claimed here and to Frontier support that nothing had changed, but I had forgotten - I played with my modem's settings and, finding the firewall to have "too low" security, I upped it. That apparently blocked some ports, as was suggested above. I think that on my computer my anti-virus is providing the firewall. Yay!

I was disappointed that Frontier, my ISP, claimed that Pegasus isn't supported, though I told them it was just a POP3 client. I worked with several folks - 2 of them gave u pretty quickly and never even suggested looking at the modem settings. I'm so glad I got it resolved! Thanks, all. 

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