Hello All,

 I've been using Pegasus for close to 20 years and just found out a huge problem with the "Find" function.

 If you use the dropdown box to select "Search all folders in the selected mailbox", it does NOT do so! Specifically the "New mail" folder is not searched!

 Big bummer. I've been doing bogus searches for years and not realized it.

The only way to actually search ALL of the folders is to start your search while in the "New mail" folder, then select "Search the current folder and all folders at the same level", then check the box "Search folders contained in sub-folders as well".

In other words, for some reason the search function does NOT consider the "New mail" folder to actually be a folder, unless you start the search from within it....

 This applies to version 4.7, build 546, which I believe is the current version. I do not know if prior version are also affected.

I am going to post this in the feature request forum as well. (Probably breaking a cross-posting rule... sorry!)

Thought 1:  The setting you refer will not affect a message that you are already working on.  It becomes effective in the next message editor window that is opened. 

Thought 2:  The setting is identity specific

[quote user="Brian Fluet"]

[quote user="idw"]IOW: The installer "got confused" by mismatching path information. Would you you be willing to test a modfication if I can figure out one, Brian?[/quote]

Certainly [/quote]

I've now modified the installer for using the provided install path instead of the one from the Registry if they differ. Can you please send me an email via IER's About ... dialog so I can send you the (zipped) installer? IER itself hasn't been modified and keeps its version number, and I haven't added a note the history file either, yet.

[quote user="senrdev"]I use version 4.6 and just to see last week I installed 4.7 - less crashes

but still can't move emails when using XP, same behaviour on that issue[/quote]

In general it is recommended to use the most recent versions of PM and all possibly involved modules, for dealing with crashes see .

For the mail move issue see here.

Well, if you set up Autofiltering, you really need to know which folders have which settings applied. If you have that many folders that you cannot find messages even when you have configured something like Autofiltering, then, as you say, you are going to have to go through the entire message store and file them manually.

[quote user="Neil Fraser"]Win 7 Pro, this happened repeatedly at exactly the same time.

Can you please forward a copy of this description with the crashing message attached to <beta-reports[at]pmail.gen.nz>?

As a first step can you look at  Help | About Pegasus Mail | Info,  on the main toolbar and tell us the location of Winpmail.exe and the New and Home mailboxes.

Sometimes Pegasus Mail appears hung because it is busy and can't respond to keyboard or mouse input.  This can happen to the point where the "Not responding" verbiage appears in the main window title.  It normally sorts itself out if given enough time.  Some folks experience the problem, some don't.  AFAIK the specific cause has not been identified.  I experience it and find it to be worse on slow machines and when running from a slower access device like a USB stick. 

Edit (afterthought):  Make sure the the Load Windows Internet Services  (wsockdll32.dll) is set to 'Always'.  This setting is in Tools > Options > General settings > Advanced settings.

You can change the font of the New Mail message list, the Folder list, and of the message reader window (will not affect HTML content).  When each window is active click the font icon located in the toolbar of the mail window (it is the blue, lower case "f").

As for the cause, I don't know.  The files that store this the folder layouts might have gotten corrupted and were rebuilt with default settings.  This is just conjecture though.  Also, there is a function that allows you to assign a default window layout to a folder window but this isn't something you could do accidentally.  I would not affect the message reader window anyway.

http://community.pmail.com/forums/thread/7879.aspx

http://community.pmail.com/forums/thread/39880.aspx

[quote user="Brian Fluet"]Welcome!  You have just joined one of the most friendly and helpful communities on the web.[/quote]

Hey Brian, thanks much.  In fact, I have never used Pegasus Email (or Mercury) and am coming to you with a 20-year-old vault of thousands of Calypso (and then Courier) emails.  In fact I was just about to compose my thread but I'm on a dying PIII and having all kinds of fun not!!  Will return . . .

izzy

Thanks a lot - knowing that is fine!  Not just me.

[quote user="Tom Barkas"]My Main Folder says I have a "Data error, Probably invalid offset" and to reindex it, but the program claims the folder is currently open and won't do it. How do I close the folder? - even rebooting the computer doesn't get rid of this message.[/quote]

Did you try mbxmaint_ui.exe as I suggested in your ?

I wish I could help you figure what is causing it.  I do not have any problems with mailto links after installing Windows updates this morning.  Tested from Office 2007 apps, Firefox, and my cardfile contact list.  There may not be any association to Windows updates since no one else has posted about a problem.

When it fails, do you know whether mailto links are broken in all apps or just in Chrome?

I'm glad the System mailer button fixes it.  At least that is easier than running the installer. 

Thanks. I found them. I used a program to access my computer remotely and it changed my screen resolution and the windows moved off of the screen.

Hi Brian,

An additional ordinary mailbox, added to the user's tree doesn't work for me because of the subfolder structure which has to be created by EACH user. Otherwise every user is seeing the mail folders only but not the subfolders created by other users.

Further I don't believe that this ordinary mailbox is very stable if up to 4 users (in our case) access simultaneously.

But for the moment we are happy with the public folders. I've solved the problem with the delivery of emails into one public folder by Mercury. I called it Inbox and my users check this "Inbox" manually regularly.

Presently we've got about 30 sub-subfolders under the one and only subfolder. This has the advantage that other users (which are not involved in processing of public emails) could permanently collapse the sub-sub folder structure, seeing only the one subfolder and feeling not annoyed by the big substructure.

Keep you informed in case any new problems occur. 

Maybe you have some filter, content control, or spamhalter acting on the messages.

Suggestions to help you start to diagnose the situation.

In Pegasus:
Tools > Options
User Interface > Reporting/logging
Increase Reporting level to 5 - Debugging messages

Download , extract the ZIP archive contents and execute Procmon.exe.
Immediately stop the capture, clear the display, and add some filter rules.

File > Capture Events (Ctrl+E) or Magnify Glass icon
Edit > Clear Display (Ctrl+X) or Eraser icon
Filter > Filter (Ctrl+L) or Funnel icon
In the Process Monitor Filter dialog create filters:

Process Name contains winpm-32 include
Path contains .cnm include
Path contains .pmm include

Press the Add button for each rule.

Process Monitor Filters:

Press the Apply and OK buttons when completed.

Start a Capture (Ctrl+E)

In Pegasus; initiate a Selective mail download.
Select one message, Mark for retrieval, and Make it so.

Return to Process Monitor and stop the capture.

By looking at the capture you may get some clues.
Also look in Pegasus at Window > System messages.

Thank you,Brian.  The save function seems to be working this morning.  Why not yesterday and the day before, I do not know.

[quote user="Brian Fluet"]You are correct.  I did not test it with a Tray/Folder structure. Could you live with a flat structure and use prefixes in folder names? [/quote]

Now we understand us [:D] I assume that all subfolder structures, also of the additional added mailboxes, are being saved in user's own main hierarch file (user Pmail configuration files). That's why every single user is able to create it's own substructure for sorting the predefined (fix) mail folders into this own substructure which could differ from user to user. This could be understand as a feature [;)]

[quote user="Brian Fluet"]BTW, I hope you had an epiphany while sleeping.  I love when that happens.  Too bad it doesn't happen very often.
[/quote]

 I had to translate the term "epiphany" first. Never heard/used this word before. So I can learn every day. I try to remember this.  Nevertheless the epiphany stayed away. That's why I have opened a concurent thread regarding the direct delivery of Mercury into one public folder ( http://community.pmail.com/forums/thread/43370.aspx ). Accoring to the Mercury manual this should work.

But it seems we are alone in the dark, Brian. But we don't surrender.

Edit: Good Morning Brian, the Mercury delivery of new mails into a user defined public folder is solved. Please follow the a.m. link to the other thread if interested in.