Guess there's really nothing more we can do...Thanks for your time and thanks for trying

Well here I am again seeking some minor help from my friends at the forum. Never know what I'd do w/o you guys. Recently had a crash and it the process of reinstalling my programs of which Pegasus is one. I did have the sense to back up the items with all the required materials there and had all my folders and address books alive and working,. Some reason it has been a while as I had shown version 4.41 on the backup and have updated to the current 4.72.

My problem is I simply can't seem to show the Pegasus icon on my desktop to actually open the mail program to read and utilize w/o going back to the portable backup hard drive (Clickfree is the name) and under programs within the Pegasus mail there is the winged Pegasus. I will click on it and my program is available for use until I end and then unable to use until repeating the process. All the "sub" stuff is listed for the Pegasus program is listed like resource, png old data, defaults etc.

I used to have listed under my startup and was able to open quickly. Any idea what I have to do? Have so many items to straighten out can't think properly. Thanks for any help!

Danny

I suspect the best thing for you to do is to do a new installation of Pegasus Mail and then copy just the date from the backup to the mailbox(es) of the the new installation.  There is a whitepaper in the downloads section of this site that provides details.  Find it here:

http://community.pmail.com/files/folders/whitepapers/entry41852.aspx

You say "...the portable backup hard drive (Clickfree is the name) and under programs
within the Pegasus mail there is the winged Pegasus. I will click on it
and my program is available for use...".  This surprises me although you may be clicking on a shortcut that contains the -ROAM options which would explain it.  Take a look and see if it is indeed a shortcut or if it is the WINPM-23.EXE file?  If a shortcut, copy and paste into a reply the contents of the Target and Start-in (available by right-click > Properties).

If I just do a new installation wouldn't it just save all my info anyway?

I'm confused.  Your references to a crash, reinstallation of apps, and Pegasus Mail on a backup drive led me to believe you needed to restore Pegasus Mail from it.  If Pegasus Mail still resides in C:\PMAIL with the programs in C:\PMAIL\Programs and the mailboxes in C:\PMAIL\MAIL, and all you need is to restore shortcuts, then a reinstall over top of it (to C:\PMAIL) should do that.

This is my screen and by clicking on the Pegasus icon to the right is only way I can get to the mail, folders etc to see and work but can't send or receive....Whoops to big to show [:(]

Really sorry to appear as a dummy Brian but am so frustrated reinstalling all these other programs and just miss sending and receiving the mail which I do and count on a lot. It appears both 4.72 and 4.41 are both in the backup and they are both listed as applications with the exe extensions---there are no pegasus icons showing shortcuts.. when I should click on either it will give me the program with my entire address books,folders and I'm able to read everything BUT i cannot send or receive so I really don't know if I had messed anything up or not. As mentioned I used to have a desktop icon so I could just reach itw/o any problems. so frustrated this old guy about ready to cry. I tried to give a scree shot but it was a no go.

Probably something simple but I'm lost or most likely in a dumb spell

What is your goal?  Are you just trying to get one of the versions on the backup drive working or are you needing to get Pegasus Mail on the C: drive?

If you can start up the v4.72 that is on the backup drive, go to Help > About Pegasus Mail then click the Info button.  Copy the contents of that window into your reply.  I should provide us with the details needed to advise you on the best next step.  No confidential information is in those details.

My goal is to simply try to get one of the versions on the backup

drive working and to use normally with an established  icon to click on

to use quickly as in the past. As mentioned the only way I can get to the mail program

currently is to go to the backup and click on one of the versions and the .exe associated with it. It will allow me to use normal.

As also mentioned, I can receive mail but unable to send...appears to have a locked mailbox which is another issue I can play with once squared away 

Sounds like all you need is a shortcut on your desktop to winpm-32.exe of whichever version you what to use.  The shortcut should look like:

drive:\path\winpm-32.exe -A -ROAM

Be aware that this will not provide full Pegasus Mail functionality.  It won't be able to be set as the default mail program and MAILTO links will not work.  The Pegasus Mail installer creates the registry entries associated with these functions.

FWIW, a locked mailbox would not affect sending.  If your mailbox is locked you will receive that warning on startup.  Once past it, sending problems will be in the SMTP host configuration.  It would probably be best to create a new one using the current settings required by your provider.

Didn't sign out as I was still trying and really didn't mean to ignore you. It really seems I'm lost in trying to follow how you're trying to help me and I really have to apologize. Don't know what I did but I got to a point whereby I now only have the 4.72 version (unless I wish to revert back) which is okay as that's the latest anyway but it has all my address books and folders so we are getting close

I had a screen where it asked for a name and a password (it was on the old version but it had been so long ago had no idea what was put in.I had to make something

I guess maybe its just the short cut to the desktop is what we need so I don't have to continually go to the back up (and continually have it open to be able to work the mail program. Is there any chance you could provide me with a simple step by step process to do so for this old geezer? It would be appreciated

Been with Pegasus for over 20+ years and never had any problems till this damn computer crashed....so its not the program but me and the computer

My previous post contained information about the path to use to create a shortcut on your desktop.  Are you needing specific instructions on how to create a desktop shortcut?

Also, there was a request early in this thread for the configuration information generated by the "Info" button.  This REALLY would be valuable to us in providing you with specific help to get things back to normal.

This is what is located in that info box as requested

WinPMail version: Version 4.72.572, Feb 19 2016, build ID 572
Language resources: Standard UK English resource set
Extension Manager version: 1.14
Operating mode: Standalone
User name and ID: Single-user mode, 0
Windows version: 5.1
Windows flag word: 0
WINPMAIL.EXE directory: L:\s\s\s\s\s\ClickFree Backup\2\C\PMAIL
Home mailbox location: C:\PMAIL\MAIL
New mailbox location: C:\PMAIL\MAIL
TMP environment variable: C:\DOCUME~1\owner\LOCALS~1\Temp
TEMP environment variable: C:\DOCUME~1\owner\LOCALS~1\Temp
LAN-based SMTP support: N, N, N
NetWare MHS support: N, N, N
Built-in TCP/IP support: Enabled
  - WINSOCK version: WinSock 2.0
  - WINSOCK path: WSOCK32.DLL
Commandline:
Active -Z options: 32768
PMR variable: (None)
PML variable: (None)
MAI variable: (None)
NB variable: (None)
Autofiltering folders: 1 (1 active, 0 inactive)
Last new mail count: 7
Message size soft limit: 0 bytes
Message size hard limit: 0 bytes
Attachment size soft limit: 0 bytes
Attachment size hard limit: 0 bytes

Sorry forgot yo add:

"My previous post contained information about the path to use to create a

shortcut on your desktop.  Are you needing specific instructions on how

to create a desktop shortcut?"

My answer would be YES

Last night I posted detailed instructions on how to transfer Pegasus Mail from your backup to your C: drive as a new installation on C:.  I don't know why it hasn't shown up though.  If this is something you want to pursue please let me know.  I will have to think the process through again which I may not have time to due while at the office but will get to it first chance I get if you want.

As for a desktop shortcut:  Right click in a blank area of the desktop, select New > Shortcut.

In the location box browse to the WINPM-32.EXE

Last night I posted detailed instructions on how to transfer Pegasus Mail from your backup to your C: drive so that you would have a fully functional installation on C:  I don't know why that post hasn't appeared.  If this is something you would like to pursue please let me know.  I will need to think through the process again which I won't have time to do during office hours today (it's 11:00 AM here) but will do it first chance I get if you would like.

As for the desktop shortcut, Right click on a blank area of the desktop, select New > Shortcut.  In the location box browse to the WINPM-32.EXE file of the backup. To the end of that path add a space, a "-A", a space, a "-ROAM".  The resulting path should look like this:

drive:\path\winpm-32.exe -A -ROAM 

Click Next, then type in a name for the shortcut (logically "Pegasus Mail").

That should do it.  There's no guarantees this will work but it should if you have been able to run Pegasus Mail by navigating to the WINPM-32.EXE file and double-clicking it.

Yes I'm still interested in pursuing and that transfer from the backup and your detailed instructions and underdstand your work responsibilities. As usual I thank you and the forum for all its help

Let's try this again...  Here's my brain dump on how to go about restoring from your backup:

You will notice in your "Info" that the paths for the New mailbox and Home mailbox locations are C:\PMAIL\MAIL.  This is a pretty good indication that the backup is of an installation that was in the default location of C:\PMAIL.  This final thing to check is whether the \PMAIL directory of this backup contains the subdirectories \MAIL and \PROGRAMS.  If it does, there is a pretty good chance of an easy restore.  Here's how to do it.

1.  Use a file explorer to check to see if the directory C:\PMAIL exists.  If it does, rename it to C:\PMAIL_RENAMED (it can be deleted once the restore is working)

2.  From your backup, copy the entire contents of the \PMAIL directory (the 4.72 version) to C:\PMAIL.

3.  Use a file explorer to navigate to C:\PMAIL\PROGRAMS the double click the WINPM-32.EXE file.  This should start Pegasus Mail.  Shut it back down.  Don't try to do anything else with it yet.  This startup/shutdown simply creates a registry entry that will be used by the next step.

4.  Run the Pegasus Mail v4.72 installer program (w32-472.exe).  The second screen should show an installation path of C:\PMAIL.  If it doesn't, manually change it to C:\PMAIL.  Click Next. 

5.  On this screen uncheck the following if they are checked then click Next.
   - Pre-Configure a user mailbox
   - Roaming Mode

6.  The installation routine will run creating shortcuts and necessary registry entries for full functionality.

7.  That should do it.

NOTE: You may still need configure Pegasus Mail as the default mailer in your OS.  This process varies by OS and tends to be a bit finicky on Win10.  I suggest starting a new thread if you need help with this.

Sorry Brian still a no-go can't get past your #2 as there is no way to copy the entire contents of the \PMAIL directory and that shortcut cut doesn't work either.

As mentioned I can use the program with all the features,folders,send,receive etc but I need to double click that winpm-32.exe which opens it to use. Plenty of other files under mail but all seem to be separate. If I should close the backup,  the program will stay open to use until I close but then again when I want to use I have to use same process. i.e. nothing is solid to use w/o entering the backup....very goofy wish I can show you.

I've tried a couple of misc things but somehow the TER.dll is missing but that too is also listed separately in the mail file.

I can't even contact that Clickfree outfit for support but no longer in business and they're really not that old either

Appreciate all you've tried for me, I really do...it's really a weird setup...I just don't understand

I do wish to throw a few additional things your way.

before double clicking the backup as mentioned to enter the prograk, I right clicked on mouse.and 5 items are listed 1] open which does open the program as explained. 2] open with (I'll explain what I did after)  3] restore file to the computer 4] restore to original location (which does nothing) 5] delete file from backup which of course is a no no and properties.

Just for heck of it I went to #2 and tried to open with FireFox my browser...it sent me a little file in a box to download...after downloadong and going through the stuff it said -----"application failed to start because TER32.dll was not found----reinstalling application may fix this problem." It seems whatever is being tried...this TER32.dll is a problem.....don

t know if this would help any information-wise