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Junk folder missing

Restart Pegasus Mail if you haven't.

If it doesn't show, consider whether you might have inadvertently dragged and dropped it into an adjacent folder.

If that is ruled out, close Pegasus Mail then use a text editor to open HIERARCH.PM file located in the home mailbox directory.  Do a search for "junk".  The entry for the default junk mail folder will look something like this:

0,0,"1827B06E:2300:JUNK","3C514713:My mailbox","Junk or suspicious mail"

Yours may look very different or may not exist at all.  The goal is to see if there is an entry for the junk mail folder. 

In a HIERARCH.PM entry, the content between the set of quotes at the end of the entry is the Pegasus Mail folder name and the content between the colon and the second quote is the filename of the folder file.  So in the above example, the Pegasus Mail folder name is "Junk or suspicious mail" and its filename is JUNK.PM.  Your filename may be something like "FOL?????.PM".  Post back and let us know...

1. What the entry in HIERARCH.PM is, if one exits

2.  If one does exist, look to see if the folder file also exists.  If it does, do you want to try to repair it or trash it and create a new one?

 

<p>Restart Pegasus Mail if you haven't.</p><p>If it doesn't show, consider whether you might have inadvertently dragged and dropped it into an adjacent folder. </p><p>If that is ruled out, close Pegasus Mail then use a text editor to open HIERARCH.PM file located in the home mailbox directory.  Do a search for "junk".  The entry for the default junk mail folder will look something like this:</p><p>0,0,"1827B06E:2300:JUNK","3C514713:My mailbox","Junk or suspicious mail"</p><p>Yours may look very different or may not exist at all.  The goal is to see if there is an entry for the junk mail folder.  </p><p>In a HIERARCH.PM entry, the content between the set of quotes at the end of the entry is the Pegasus Mail folder name and the content between the colon and the second quote is the filename of the folder file.  So in the above example, the Pegasus Mail folder name is "Junk or suspicious mail" and its filename is JUNK.PM.  Your filename may be something like "FOL?????.PM".  Post back and let us know...</p><p>1. What the entry in HIERARCH.PM is, if one exits</p><p>2.  If one does exist, look to see if the folder file also exists.  If it does, do you want to try to repair it or trash it and create a new one?</p><p> </p>

Hi, When I last closed the junk folder I got a message "error while compressing" and since then the junk folder has disappeared. How can I get it back? An update from Pegasus 4.63 to 4.72 did not help. Best regards, Chris

Hi, When I last closed the junk folder I got a message "error while compressing" and since then the junk folder has disappeared. How can I get it back? An update from Pegasus 4.63 to 4.72 did not help. Best regards, Chris
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