<p>Hi Michael,</p><p>hmm ... I simply answered the message. It seems Eric created two messages with slightly different subjects.</p><p>bye    Olaf </p>

<p>It happens every time I want to sent or forward a message.  Also the minidump file can’t be send by Pegasus Mail. Everything worked for years but on the 18 th dec I had to change the login mailserver for sending mails with encryption security (SSL via STARTTLS). It worked the first time but afterwards everything in Pegasus works fine only I can’t send mail from Pegasus. I use windows 10 pro - 10.0.16299 and get an application error code ID 1000. See annex.</p><p>Eric. </p><p><span class="fontstyle0">Win80/S12 ­ 64bit + Internet Explorer 11.00.16299.15 + Pegasus Mail 4.72 + PDFCreator + IERenderer 2.4.9.9 (BearHtml 4.8.1.1) Pegasus Mail's system information couldn't be attached due to the actual crash conditions. Please open Pegasus Mail's 'Help' menu, select 'About Pegasus Mail...' and press the 'Info' button: Now select all dialog text, copy it using 'Ctrl + C' and paste it into this message using 'Ctrl + V'. => Please also add some descriptional text to explain what happened before Pegasus Mail "crashed"! Pegasus Mail for Microsoft Windows Copyright (C) 1992­2015, David Harris, all rights reserved Electronic mail to support@pmail.gen.nz. WinPMail version: Version 4.72.572, Feb 19 2016, build ID 572 Language resources: Standard UK English resource set Extension Manager version: 1.14 Operating mode: Standalone User name and ID: eric, 0 Windows version: 6.2 Windows flag word: 0 WINPMAIL.EXE directory: H:\shared programs\PMAIL\Programs Home mailbox location: I:\SHARED PROGRAMS\PMAIL\MAIL\ERIC New mailbox location: H:\SHARED PROGRAMS\PMAIL\MAIL\eric TMP environment variable: C:\Users\eric\AppData\Local\Temp TEMP environment variable: C:\Users\eric\AppData\Local\Temp LAN­based SMTP support: N, N, N NetWare MHS support: N, N, N Built­in TCP/IP support: Enabled ­ WINSOCK version: WinSock 2.0 ­ WINSOCK path: WSOCK32.DLL Commandline: ­i eric Active ­Z options: 32768 PMR variable: i:\shared programs\PMAIL\MAIL\sysadr PML variable: i:\shared programs\PMAIL\MAIL\sysmailL MAI variable: (None) NB variable: (None) Autofiltering folders: 1 (1 active, 0 inactive) Last new mail count: 0 Message size soft limit: 0 bytes Message size hard limit: 0 bytes Attachment size soft limit: 0 bytes Attachment size hard limit: 0 bytes</span></p><p>Windows application error: </p><p>Naam van toepassing met fout: winpm-32.exe, versie: 4.7.2.572, tijdstempel: 0x56c65793 Naam van module met fout: winpm-32.exe, versie: 4.7.2.572, tijdstempel: 0x56c65793 Uitzonderingscode: 0xc0000409 Foutmarge: 0x00352f68 Id van proces met fout: 0x3278 Starttijd van toepassing met fout: 0x01d3870441d96f45 Pad naar toepassing met fout: H:\shared programs\PMAIL\Programs\winpm-32.exe Pad naar module met fout: H:\shared programs\PMAIL\Programs\winpm-32.exe Rapport-id: 86be6319-17b6-45f4-bd7d-6e346f3eb5a0 Volledige pakketnaam met fout: Relatieve toepassings-id van pakket met fout:  </p><table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top"> <table style=""> <tbody> <tr> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="15" nowrap=""><b>-</b></td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""><b>Provider</b></td></tr></tbody></table> <div> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td width="12" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="105" nowrap="">[ <b>Name</b>] </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">Application Error</td></tr></tbody></table></div></td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top"> <table style=""> <tbody> <tr> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="15" nowrap=""><b>-</b></td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""><b>EventID</b></td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">1000</td></tr></tbody></table> <div> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td width="12" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="105" nowrap="">[ <b>Qualifiers</b>] </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">0</td></tr></tbody></table></div></td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top"> <table> <tbody> <tr> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""><b>Level</b></td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">2</td></tr></tbody></table></td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top"> <table> <tbody> <tr> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""><b>Task</b></td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">100</td></tr></tbody></table></td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top"> <table> <tbody> <tr> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""><b>Keywords</b></td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">0x80000000000000</td></tr></tbody></table></td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top"> <table style=""> <tbody> <tr> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="15" nowrap=""><b>-</b></td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""><b>TimeCreated</b></td></tr></tbody></table> <div> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td width="12" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="105" nowrap="">[ <b>SystemTime</b>] </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">2018-01-06T16:30:47.520475600Z</td></tr></tbody></table></div></td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top"> <table> <tbody> <tr> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""><b>EventRecordID</b></td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">10622</td></tr></tbody></table></td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top"> <table> <tbody> <tr> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""><b>Channel</b></td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">Application</td></tr></tbody></table></td></tr></tbody></table><table style=""> <tbody> <tr> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="15" nowrap=""><b>-</b></td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""><b>EventData</b></td></tr></tbody></table> <div> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">winpm-32.exe</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">4.7.2.572</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">56c65793</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">winpm-32.exe</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">4.7.2.572</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">56c65793</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">c0000409</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">00352f68</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">3278</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">01d3870441d96f45</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">H:\shared programs\PMAIL\Programs\winpm-32.exe</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">H:\shared programs\PMAIL\Programs\winpm-32.exe</td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top">86be6319-17b6-45f4-bd7d-6e346f3eb5a0</td></tr></tbody></table> <table width="333" height="21" cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top"> </td></tr></tbody></table> <table cellspacing="0" border="0"> <tbody> <tr> <td width="15" nowrap=""> </td> <td width="15" nowrap=""> </td> <td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top" width="130" nowrap=""> </td><td style="FONT-FAMILY: 'Segoe UI'; VERTICAL-ALIGN: top"> </td></tr></tbody></table></div><p><span class="fontstyle0">I can’t send any mail in pegasus because I got a crash while sending. Everything else works perfectly, incoming mail etc.</span> <br style=" font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "></p><p> </p> Forum: Pegasus Mail Community Support Posted: Jan 6, 4:21 PM [GMT 1] Post Subject: <b>[url="/forums/post/48497.aspx"]Re: PM crashes while sending mail[/url]</b> Post author: [url="/members/idw.aspx"]idw[/url]<hr><p>[quote user="eric biesemans"]Dump report:[/quote]</p><p>This isn't the dump, if you used the MiniDump extension for creating one you're supposed to just complete and send the message created by MiniDump for being sent with Pegasus Mail. Aside from the contents you posted (which, BTW, disclose details about your system configuration to the public) this message has an attachment which actually contains the memory dump to be analysed with debugging tools provided for software developers. Additionally it's always helpful to provide as many details as possible about the actions and conditons preceding a crash as Martin asked for. </p>

<p>Hi Eric,</p><p>if it worked after chainging the encryption and provider didn't change back (tested that?), you should have a look at any files corresponding to sending mails.</p><p>So first have a look at the mailqueue in Pegasus. Is there any mail? In case delete them all. Perhaps have a look at your saved drafts if there are any, you can delete and close Pegasus. </p><p>Next have a look at the files ending on PNX, PMO (drafts), PMW and PMX in your mailbox directory. For any PNX there should be one of the others with same filename. Delete any PMW and PMX and corresponding PNX. If there remains any PNX afterwards - delete it! If there is any PMO with size 0 kb - delete it. </p><p>Start Pegasus and try sending.</p><p>Bye    Olaf </p>

Hi Olaf, how did you manage to start a new thread with <a mce_href="/forums/thread/48493.aspx" target="_blank" href="/forums/thread/48493.aspx">an issue already handled</a> (I could get the crash dump and asked David Harris for help)?

			Michael
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