For what it's worth, I have the exact same help problem. A few days ago I decided to set up an IMAP account, and seeing that Help was supposed to be greatly improved for v4.73 according to David:

http://www.pmail.com/devnews.htm 

I decided to first upgrade my v4.72 , downloading from this site. I think that's when the Help problem began.

I successfully got the IMAP account set up by using this as a reference guide:

https://www.dynu.com/Resources/Tutorials/EmailServices/ClientConfiguration/PegasusMail 

I hadn't used Pegasus for mail since last April when I was having problems downloading mail ( see http://community.pmail.com/forums/thread/49082.aspx) and  am still having that happen.

I'll have to reread Brian's solution here to the Help problem and try it myself, but not today...too many other things to do right now. 

I was looking into setting up IMAP using Help, but now Help has freaked out and, instead of opening when I click on anything in Help, it opens another Pegasus window in the bar at the bottom of Windows that is greyed out and doesn't do anything if you click on it. I reinstalled over the old Pegasus and it still does the same. Help! with Help

What utility are you using to create your help file ?  Are you using .hlp or .chm files ?

 Martin.

I seem to have forgotten about this!! I still have the problem above and am struggling to set up IMAP. I'm not CREATING a Help file - it's just that clicking on Help in Pegasus only does what I said above - it open a new Pmail window and does nothing.

What I'm trying to find in the Help file i show to set up IMAP profiles. I have set up IMAP profiles for both Yahoo and Sky and can't connect with either (yes, I'm clicking on the profile to connect, not using the POP check/send button). The details on both sites say to click Require authentication, but there is no option for this in PMail /Tools/IMAP profiles  and i don't know if this is the problem or something else. The Yahoo one gets as fr as log in with the user name, then stalls, while the Sky one doesn't even get this far before it stalls

[quote user="Tom Barkas"]I seem to have forgotten about this!! I still have the problem above and am struggling to set up IMAP. I'm not CREATING a Help file - it's just that clicking on Help in Pegasus only does what I said above - it open a new Pmail window and does nothing.[/quote]

I don't know what the problem is with your help file but you can find the same information in the manual.  It is located in the Pegasus Mail \Programs directory; filename is MANUAL.PDF.

[quote user="Tom Barkas"]What I'm trying to find in the Help file i show to set up IMAP profiles. I have set up IMAP profiles for both Yahoo and Sky and can't connect with either (yes, I'm clicking on the profile to connect, not using the POP check/send button). The details on both sites say to click Require authentication, but there is no option for this in PMail /Tools/IMAP profiles  and i don't know if this is the problem or something else. The Yahoo one gets as fr as log in with the user name, then stalls, while the Sky one doesn't even get this far before it stalls[/quote]

Pegasus Mail assumes authentication is required.  Port and credentials are entered in the Connection tab, encryption type is entered in the Security tab.  The Settings and Performance tabs don't contain any options related to connecting.

An Internet Session Log can help identify the specific point of failure.  You can enable those in Tools > Internet Options at the bottom of the General tab.  Don't post the entire content of a log.  It will contain your credentials, sometimes encoded but in easily decodable form.  Logs are written in a TCPLogs subdirectory of the home mailbox directory.  They are plain text files.  Don't forget to turn logging off when done troubleshooting.

Thanks for the reply, Brian

I'll peruse the manual file.

I've done an Internet Session Log, but it turns up to be an imap file, not plain text!

Edit: and it stays stuck on trying to connect, even when I close the box (see file)  - no option to Disconnect, as no folder under Mail

It's a plain text file just with a .imap extension.  Open it with Notepad or rename to TCP-xxxxxx-xxxx-x-imap.txt then double click.

Here it is, but not much help:

13:38:54.392: --- 2 Jan 2019, 13:38:54.392 ---
13:38:54.392: Connect to 'imap.tools.sky.com', timeout 30 seconds.
13:39:25.643: 8: Socket read timeout
13:39:25.643: >>
13:39:25.643: --- Connection closed at 2 Jan 2019, 13:39:25.643. ---
13:39:25.643:

Also tried with timeout blank- same result

It's not worth trying the yahoo one, as yahoo is dead even to POP today, while Sky is working

As for the help file problem...

Assuming you are running Pegasus Mail v4.73, use a file explorer to navigate to the Pegasus Mail \Programs directory.  Locate the file named winpm-32.phc then drag and drop it onto the file named showhelp.exe.  The showhelp executable should display the help file.  There has been a report that doing this has fixed the problem of the help file not displaying from within Pegasus Mail.  Restart Pegasus Mail before testing.

No, dragging the file to showhelp.exe, though letting me see help at the time, had no effect on seeing Help within Pmail

I wonder if the help application is failing or if perhaps its window is opening offscreen.  To see if the Help application is running try opening a help window and then fire up task manager and see if the application "Pegasus Mail Help" is running.  On Win7 it will appear in the Applications tab but not the Processes tab.

Also, Pegasus Mail Help is a separate application so if it's running it might be opening minimized or behind another window.  Try tiling or cascading system windows.

It' shown as running

Cascade only gives 1 window.

What you get is two PMail things at the bottom of the screen (Task Bar or whatever it's called). Clicking on the greyed out one for Help doesn't do anything

You can kill it in task manager and then try again or, even better, restart the PC to insure it wasn't a system anomaly that caused the failure.

I'd already killed it in Task Manager and restarting the PC doesn't do anything - I've had this problem since the beginning of 2018

I'm clueless why starting it manually using showhelp.exe works but starting it from within Pegasus Mail fails.  Sorry that I can't be of assistance.

Brian, You're a star for trying! Think I'll give up on IMAP - what I really need is something that that syncs outgoing mail, not incoming mail, so I don't have to search every device i own for replies to people!

For the help file, I think I'll try to install from scratch.  Can you remind me which files I need to copy back for all my folders? I've done this so many times, I should known by now, but old age has a bad effect on memory.....

If you're just trying to fix the help file issue I would rename the current \PMAIL directory and then run the installer.  It will pick up the existing path from a registry entry so will install there.  Assuming you are single user with mailbox structure as \MAIL\ADMIN you can then simply replace the \MAIL\ADMIN directory with that from the renamed version.  Copy, don't move so as to maintain the original until all is well with the reinstall. 

Stop if no \ADMIN directory on the new install.  There have been instances where a single user install of 4.73 defaults to \MAIL as the mailbox directory instead of \MAIL\ADMIN.  If that happens, delete the newly created \PMAIL directory the install again going the multi-user route.

Post back if your paths are not default.  I can provide specific advise if I know the paths to \Programs and the home and new mailbox directories (from the Info button in Help > About Pegasus Mail).

Hi Brian,

I've done that, though I had to reboot the computer to be able to rename PMail, as it claimed I couldn't do i,t as it was in use with another program (with PMail not running!).

I installed (D:/Pmail) and copied Admin back, then copied everything in Mail that was not in a folder across and got everything back. Do I need the folders IMC-3E9, IMC-3EA and RntFiles copied or not?

Help is working!

PS Now found I don't have a New Mail folder - it downloads mail to a new Mail Folder but I can't find the folder !