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Pegasus 4.41 reformats reply-messages destroying the ">"-order

 

Hello!

 

I have not heard of such a problem myelf, so all I can do is guess what happned and what to do to prevent that from happening again.

 

There are three ideas that has crossed my mind:

(a) Before writing the actual reply, you are displayed the "Reply options"-window in which you can choose several options for your reply. Often, the settings can remain untouched; however, when replying to a message with long lines, you may choose one of the options for that case ("Reformat" or "Wrap" [or "None" if you do not think that those options are necessary]).

This is what the help says about the options:
Different mail programs create their messages in different ways (unfortunately). Some mail programs use long lines, and some mail programs even put entire paragraphs on a single line. While Pegasus Mail can handle lines up to 1000 characters long, you typically won't want to be sending out messages like that. Accordingly, the program offers several ways of adjusting the data from the original message to more sensible formats. If you check the radio button entitled None, then Pegasus Mail will not attempt to reformat the lines it includes from the original message at all: they will be included as-is, although they will be truncated at 1000 characters in length. Selecting Reformat tells Pegasus Mail that it should try to reformat long lines from the original message intelligently, by recognizing lines that are already quotes from earlier messages and so forth: this option works well for many types of message and is the default. If the original message is one of those bizarre monsters where entire paragraphs are stored on a single line, the Wrap option may work better for you: this option simply splits the line repeatedly at the right margin until there is no more left.
When it comes to handling long lines from the original message, there is no one method that will work for every possible message. Experiment with the three options to see which one you prefer in general use, and be conscious that there may be certain types of exceptional message you receive that might require the use of another option.

One of those options may help if you notice that the original message has very long lines and have the feeling that replying may cause some clutter (especially when it comes to quoting long lines); however, I am not sure whether the problem that was reported in the first posting can be solved with that...but you never know.


(b) As far as I can see, the examples in the first and the second posting here have one thing in common: the first " >"-mark (i.e. the beginning of the quoted text) is in the same line as the new text. Look here: [quote] Yes it was.  The pile of dead branches is now a lot full of tiny stumps, but better than before.  Thanks As for Bond St, yesterday someone filled in the hole with a pile of black dirt and then drove over it.  Not sure if this was an accident or on purpose  Also not sure how long it will last as it is raining again, but I will let you know if the hole widens.
Diane> From: dh@xxxx.xxx> To: dt@xxxx.xxx> Date: Thu, 9 Aug 2007 14:51:00 -0400> Subject: RE: Follow Up on Request for Mess on Harwood> > > > On 27 Jul 2007 at 17:52, Diane T wrote:> > > >[/quote] "Diane" (probably a kind of a signature) is in the same line as "> From: dh@xxxx.xxx> To:".

As far as this example is concerned, I suggest a manual line break after "Diane", so "> From: dh@xxxx.xxx> To:" starts at the beginning of the next line. In other words: when writing the answer, you could have pressed [ENTER] after "Diane" - this would have caused the quote "> From: dh@xxxx.xxx> To:" to be wrapped into the next line, with "> " at its beginning. I think that the other lines of the quote would consequently have had the quote marks at the beginning of the line.

So my general suggestion is: when writing the reply, make sure you put a line break before the "> "-mark. (I hope this helps - as mentioned, I have never seen such a problem myself, so all I can do is hope that my suggestion works.)

(c) As described in (b), an additional line break may help here. You can have a line break in a custom header when replying, too. The syntax for having an autimatic line break in a custom header line is "~L".
Make sure that your custom header line ends with "~L". This (hopefully) causes the quote to start in a line of its own, having "> " at the beginning of the new line.

 

All I can say is: I hope that helps.

 

<p> </p><p>Hello!</p><p> </p><p>I have not heard of such a problem myelf, so all I can do is guess what happned and what to do to prevent that from happening again.</p><p> </p><p>There are three ideas that has crossed my mind:</p><p>(a) Before writing the actual reply, you are displayed the "Reply options"-window in which you can choose several options for your reply. Often, the settings can remain untouched; however, when replying to a message with long lines, you may choose one of the options for that case ("Reformat" or "Wrap" [or "None" if you do not think that those options are necessary]). </p>This is what the help says about the options: <blockquote>Different mail programs create their messages in different ways (unfortunately). Some mail programs use long lines, and some mail programs even put entire paragraphs on a single line. While Pegasus Mail can handle lines up to 1000 characters long, you typically won't want to be sending out messages like that. Accordingly, the program offers several ways of adjusting the data from the original message to more sensible formats. If you check the radio button entitled None, then Pegasus Mail will not attempt to reformat the lines it includes from the original message at all: they will be included as-is, although they will be truncated at 1000 characters in length. Selecting Reformat tells Pegasus Mail that it should try to reformat long lines from the original message intelligently, by recognizing lines that are already quotes from earlier messages and so forth: this option works well for many types of message and is the default. If the original message is one of those bizarre monsters where entire paragraphs are stored on a single line, the Wrap option may work better for you: this option simply splits the line repeatedly at the right margin until there is no more left. When it comes to handling long lines from the original message, there is no one method that will work for every possible message. Experiment with the three options to see which one you prefer in general use, and be conscious that there may be certain types of exceptional message you receive that might require the use of another option.</blockquote><p>One of those options may help if you notice that the original message has very long lines and have the feeling that replying may cause some clutter (especially when it comes to quoting long lines); however, I am not sure whether the problem that was reported in the first posting can be solved with that...but you never know.</p><p> (b) As far as I can see, the examples in the first and the second posting here have one thing in common: the first " >"-mark (i.e. the beginning of the quoted text) is in the same line as the new text. Look here: [quote] Yes it was.  The pile of dead branches is now a lot full of tiny stumps, but better than before.  Thanks As for Bond St, yesterday someone filled in the hole with a pile of black dirt and then drove over it.  Not sure if this was an accident or on purpose  Also not sure how long it will last as it is raining again, but I will let you know if the hole widens. Diane> From: dh@xxxx.xxx> To: dt@xxxx.xxx> Date: Thu, 9 Aug 2007 14:51:00 -0400> Subject: RE: Follow Up on Request for Mess on Harwood> > > > On 27 Jul 2007 at 17:52, Diane T wrote:> > > >[/quote] "Diane" (probably a kind of a signature) is in the same line as "> From: dh@xxxx.xxx> To:".</p><p>As far as this example is concerned, I suggest a manual line break after "Diane", so "> From: dh@xxxx.xxx> To:" starts at the beginning of the next line. In other words: when writing the answer, you could have pressed [ENTER] after "Diane" - this would have caused the quote "> From: dh@xxxx.xxx> To:" to be wrapped into the next line, with "> " at its beginning. I think that the other lines of the quote would consequently have had the quote marks at the beginning of the line.</p><p>So my general suggestion is: when writing the reply, make sure you put a line break before the "> "-mark. (I hope this helps - as mentioned, I have never seen such a problem myself, so all I can do is hope that my suggestion works.) </p><p>(c) As described in (b), an additional line break may help here. You can have a line break in a custom header when replying, too. The syntax for having an autimatic line break in a custom header line is "~L". Make sure that your custom header line ends with "~L". This (hopefully) causes the quote to start in a line of its own, having "> " at the beginning of the new line. </p><p> </p><p>All I can say is: I hope that helps.</p><p> </p>

Pegasus 4.41 reformats my reply-messages destroying the ">"-order AFTER I have pressed the send-button, so that the ">"-characters are no longer starting at column 1.
The "mess" can be seen both in the Copies to self-folder and if I send the message to myself (through another mail-address), but in the queued messages it looks OK!
I have included an example below.
If I put an empty line between the custom header line and the ">"-marked lines then everything works. But that has never been necessary before as far as I can tell.
Maybe the problem began when I changed the format of the custom header line.
I think there must be an error in the program.

On 4 Sep 2007 at 8:56, support-crm@iolo.com wrote (Subject: Re: Shocking
error: PC restarts .. CRM:{8465d0c8-): > > Dear Henrik, > > Thank you for
contacting iolo technologies Customer Care department. We > have reviewed
your inquiry and think the following knowledge base > articles will help
you with your issue. > >  - The System Mechanic Disk Defragmentation
wizard restarts due to hard >  drive activity >  
http://www.iolo.com/customercare/kbarticle.aspx?ID=KBA-01162 > >  - Common
issues encountered when using the System Mechanic disk >  defragmentation
tool >    http://www.iolo.com/customercare/kbarticle.aspx?ID=KBA-01187 > >
> > If you have any additional questions or concerns, please feel free to
> contact us and we will be happy to assist. You may also find that our >
online Customer Care Center already has answers to many of our customers >

(I have marked the old thread about this question as resolved.)

 - Henrik Rosenø

<P>Pegasus 4.41 reformats my reply-messages destroying the ">"-order AFTER I have pressed the send-button, so that the ">"-characters are no longer starting at column 1. The "mess" can be seen both in the Copies to self-folder and if I send the message to myself (through another mail-address), but in the queued messages it looks OK! I have included an example below. If I put an empty line between the custom header line and the ">"-marked lines then everything works. But that has never been necessary before as far as I can tell. Maybe the problem began when I changed the format of the custom header line. I think there must be an error in the program.</P> <P>On 4 Sep 2007 at 8:56, <A href="mailto:support-crm@iolo.com">support-crm@iolo.com</A> wrote (Subject: Re: Shocking error: PC restarts .. CRM:{8465d0c8-): > > Dear Henrik, > > Thank you for contacting iolo technologies Customer Care department. We > have reviewed your inquiry and think the following knowledge base > articles will help you with your issue. > >  - The System Mechanic Disk Defragmentation wizard restarts due to hard >  drive activity >   <A href="http://www.iolo.com/customercare/kbarticle.aspx?ID=KBA-01162">http://www.iolo.com/customercare/kbarticle.aspx?ID=KBA-01162</A> > >  - Common issues encountered when using the System Mechanic disk >  defragmentation tool >    <A href="http://www.iolo.com/customercare/kbarticle.aspx?ID=KBA-01187">http://www.iolo.com/customercare/kbarticle.aspx?ID=KBA-01187</A> > > > > If you have any additional questions or concerns, please feel free to > contact us and we will be happy to assist. You may also find that our > online Customer Care Center already has answers to many of our customers ></P> <P>(I have marked the old thread about this question as resolved.) </P> <P> - Henrik Rosenø</P>

I have a similar problem.

I do not have any custom headers.

It happens infrequently, but when it does, people receive my reply as one single paragraph as below:

---- start of example reply ---- 

Yes it was.  The pile of dead branches is now a lot full of tiny stumps, but better than before.  Thanks As for Bond St, yesterday someone filled in the hole with a pile of black dirt and then drove over it.  Not sure if this was an accident or on purpose  Also not sure how long it will last as it is raining again, but I will let you know if the hole widens.
Diane> From: dh@xxxx.xxx> To: dt@xxxx.xxx> Date: Thu, 9 Aug 2007 14:51:00 -0400> Subject: RE: Follow Up on Request for Mess on Harwood> > > > On 27 Jul 2007 at 17:52, Diane T wrote:> > > > > Don, I just passed by this corner and the dead debris is still there. It really looks terrible> > What a lovely "welcome to White Plains" for all those attending the Empire State Games! > > This appears to have been cleaned up.> > > > Also, on Bond Street, half way between Haarlem and Broadway, the sidewalk has caved in. I> > believe it belongs to the building on the corner of Haarlem and Bond. Could you let the> > appropriate party know before someone falls into this hole? It is next to #16 Bond St. > > I have not driven by recently. Has this been covered?> > > Don H> President> North Broadway Citizens Association> dh@xxxx.xxx> (914) nnn-nnnn> >

---- end of example ----
 

 

<p>I have a similar problem.</p><p>I do not have any custom headers.</p><p>It happens infrequently, but when it does, people receive my reply as one single paragraph as below:</p><p>---- start of example reply ---- </p><p>Yes it was.  The pile of dead branches is now a lot full of tiny stumps, but better than before.  Thanks As for Bond St, yesterday someone filled in the hole with a pile of black dirt and then drove over it.  Not sure if this was an accident or on purpose  Also not sure how long it will last as it is raining again, but I will let you know if the hole widens. Diane> From: dh@xxxx.xxx> To: dt@xxxx.xxx> Date: Thu, 9 Aug 2007 14:51:00 -0400> Subject: RE: Follow Up on Request for Mess on Harwood> > > > On 27 Jul 2007 at 17:52, Diane T wrote:> > > > > Don, I just passed by this corner and the dead debris is still there. It really looks terrible> > What a lovely "welcome to White Plains" for all those attending the Empire State Games! > > This appears to have been cleaned up.> > > > Also, on Bond Street, half way between Haarlem and Broadway, the sidewalk has caved in. I> > believe it belongs to the building on the corner of Haarlem and Bond. Could you let the> > appropriate party know before someone falls into this hole? It is next to #16 Bond St. > > I have not driven by recently. Has this been covered?> > > Don H> President> North Broadway Citizens Association> dh@xxxx.xxx> (914) nnn-nnnn> > </p><p>---- end of example ----  </p><p> </p>
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