Flosex posted 9 hours ago

I've just tried to install version 4.91, but get a setup error message saying a file was unable to be uploaded as I may have insufficient rights to copy the file, or if upgrading (that I am) a destination file may be read-only or in use (I closed Pegasus before attempting the upgrade).

Could this problem be anything to do with my original problem?

Thanks and regards, Chris

Michael posted 8 hours ago

What's your install location (directory)? Sounds like being in some kind of protected system path, maybe Windows 11 now restricts a location that previous versions did not (or you manually granted access rights without remembering).

        Michael

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Brian Fluet posted 7 hours ago

Also #1, a reboot of the PC immediately before attempting the upgrade will insure that no file is actually "in use".

Also #2, the description of the hang made me think that there was a popup you couldn't see that was waiting for a response.

Chris, If you can, start your 4.80 version the go to Help > About Pegasus Mail. Click the Info button then copy the content from the resulting display and paste it into a reply. This will show us its installation status. It does not contain any personal information.

Also know that there are many files within Pegasus Mail that will cause failure if set as read-only by the system. I don't know how to easily identify such a condition though so my thinking is to try to rule out other things first. Perhaps another forum member knows of a way to check an entire directory for files containing the read-only attribute.

Well, assuming that there are no hidden system files you can simply look at the "Properties" page of a folder (downmost menu item on it's context menu accessible via right click): It would show an enabled "read-only" item telling there are write-protected files in there. For further detection inside of the folder you may select multiple files and open the "Properties" page again which would indicate any write protected files as well so you can start narrowing down the results. This won't tell about access restrictions, though.

Brian: This is the file you asked me to look at:

Pegasus Mail for Microsoft Windows
Copyright (C) 1992-2025, David Harris, all rights reserved
Electronic mail to support@pmail.gen.nz.

WinPMail version: Version 4.80.1028, Jan 16 2022, build ID 1028
Language resources: Standard UK English resources (EN,0,LL)
Extension Manager version: 1.14
Operating mode: Standalone
User name and ID: Admin, 0
Windows version: 6.2
Windows flag word: 0
WINPMAIL.EXE directory: C:\PMAIL\Programs
Home mailbox location: C:\PMAIL\MAIL\Admin
New mailbox location: C:\PMAIL\MAIL\Admin
TMP environment variable: C:\Users\chris\AppData\Local\Temp
TEMP environment variable: C:\Users\chris\AppData\Local\Temp
LAN-based SMTP support: N, N, N
NetWare MHS support: N, N, N
Built-in TCP/IP support: Enabled

• WINSOCK version: WinSock 2.0
• WINSOCK path: WSOCK32.DLLCommandline: Active -Z options: 32768PMR variable: (None)PML variable: (None)MAI variable: (None)NB variable: (None)Autofiltering folders: 0 (0 active, 0 inactive)Last new mail count: 4Message size soft limit: 0 bytesMessage size hard limit: 0 bytesAttachment size soft limit: 0 bytesAttachment size hard limit: 0 bytes

I don't see anything in the 'Info' content that looks unusual.

There is the option of doing a new install of 4.91 and then copying the 4.80 mailbox to it. If you do this, there some things to be attentive to so post back if you want that advice.

Yes please, Brian. I was thinking of trying that but would value your advice.

This is how I would go about it:

• Make sure Pegasus Mail is closed
• Rename C:\PMAIL to C:\PMAIL_480
• Run the 4.91 installer attentive to instructions below
  • Install to C:\PMAIL
  • Early in the installation process you will see an option to preconfigure a mailbox. Be sure to enable that option. You will not need the -ROAM option nor do you need start menu or desktop shortcuts since they already exist.
  • Do not bother with any additional configuration. If the internet options wizard appears just skip or cancel through it and any other configuration related prompts.
• Once the Pegasus Mail main window displays, close Pegasus Mail.
• Use a file explorer to look at the directory structure in C:\PMAIL. If you don't see this structure then STOP and post back with what you see.
  • C:\PMAIL\Programs
  • C:\PMAIL\MAIL
  • C:\PMAIL\MAIL\Admin
• If the above structure exists
  • Rename C:\PMAIL\MAIL\Admin to C:\PMAIL\MAIL\Admin_original
  • Copy the entire directory of C:\PMAIL_480\MAIL\Admin to C:\PMAIL\MAIL. The goal here is to replace the \Admin directory created by the installer with a copy of the one you have in 4.80.
• Do a visual comparison of the files and directory structure of C:\PMAIL and C:\PMAIL_480. They should look almost identical. If they don't, STOP and report. If they do, try starting Pegasus Mail. Consider temporarily adding the -O (oh, not zero) command line parameter to your shortcut so that Pegasus Mail starts in offline mode which will allow you time to check it out before any mail checks occur.

If you made it this far then I hope everything looks the way you left it in 4.80. I believe an update of IER will be needed to bring it current.

This will get you on 4.91 but it may not solve your hang issue.

Good Luck!

Reminder: There was a bug in the spell checker in 4.80 requiring it's file being set as read-only. This needs to be reversed. See this post:
https://community.pmail.com/index.php?u=/topic/12333/if-upgrading-from-4-80-to-4-91-undo-spell-checker-workaround

Thanks Brian. I have gone through your instructions and got to:

Use a file explorer to look at the directory structure in C:\PMAIL. If you don't see this structure then STOP and post back with what you see.
C:\PMAIL\Programs
C:\PMAIL\MAIL
C:\PMAIL\MAIL\Admin

My C:\PMAIL is showing:

C:\PMAIL\Programs
C:\PMAIL\MAIL

And C:\PMAIL\MAIL is showing:

C:\PMAIL\MAIL\ADMIN
PMAIL.USR

Is it ok to continue with your instructions, please?

While waiting for your reply, I went back to my original 4.8 installation (so I can see my new mails, etc) and when I now start it, I am being asked for my User Name. I don't ever remember having a Pegasus user name. How can I find this out, please, or can I reset it?

I have another Windows 11 desktop computer in the office that I use specifically for one of my hobbies, but have my documents and files from my main computer backed up on it. I also have Pegasus Mail 4.8 installed on it and every so often I copy the whole ADMIN file from the main computer to it, so it is always reasonably up to date. I have just gone through the Pegasus update to 4.9 process on that computer and everything has gone smoothly as it should, including replacing the installed ADMIN folder with that from the 4.8 version.

Yes.

You can toggle between the two by renaming the new C:\PMAIL to C:\PMAIL_491 and C:\PMAIL_480 to C:\PMAIL. Be careful with this though. Any new mail that comes into one creates a challenge to get it to the other one.

This seems to confirm that a file in the other installation has become protected which prevents replacement by the installer. Hopefully the new installation of 4.91 will solve that.