I have been a Pegasus user since the early 1990's

This is a first. I am still on 4.8,

When I exit Pegasus read New Mail does not move to my email received Folder? I looked in Options and I the move new mail is allowed?

There may be some sort of corruption to the folder files of your email received folder, or perhaps it has reached the 2GB file size limit. If the folder is huge you might consider just leaving it as an archive and using a new folder going forward. If you don't think the 2GB size limit is the issue then try reindexing it then restarting Pegasus Mail to see if that solves the problem.

If it doesn't, please test using a newly created folder as the email received folder.

• Create a new folder.
• Go to Tools > Options > Basic settings then use the "Select folder" button to select the newly created folder that populates the "Name for default mail folder:" field. Use the button, don't just type in the new folder's name.
• While in Tools > Options > Basic settings, confirm that the "Allow read messages to stay in the new mail folder" is not ticked. Keep in mind that these setting are Identity specific.
• Restart Pegasus Mail and see if the read messages have been moved.

Brian,

You were correct. I simply moved several large files from email received to a new folder, and now read files in New Mail can and has moved over. I was at near maximum size. However, this is odd. I now have 2 identical email received folders with the exact same size and name showing? Both open and seem to work? I tried to remove one, but it deleted both.

Oh no! I hope you were able to recover from this.

We have seen the duplicate folder issue before, just recently in fact, with a problem similar to yours. It appears that in both cases the duplicate was in name only, so not a duplicate folder but a duplicate entry in the folder list. In the other case, a restart of Pegasus Mail solved the problem.

Brian,

I restart still shows a duplicate email received folder. But I am not seeing any harm from this yet?

Pegasus Mail uses unique filenames for its folder files so I suggest checking the filename of both of these to confirm they are different. If they are, renaming one of them would be prudent. After renaming, go back to Tools > Options > Basic settings and re-select the folder you want as the default mail folder.

To find the filename associated with a folder, right click on the folder in the Folder list then select "Folder information...". You will see the associated .PMM filename in the resulting display.

Brian,

Now I have 4 email received...it was 2 an hour ago. Under folder information they all show exact same file size and name and location... They all open the same file. No errors yet. just weird.

This is concerning. Here are a couple of things that I would consider doing if this was happening to me.

1. I would put Pegasus Mail offline, rename this folder, create a new email received folder, move all messages from the renamed folder to the new one, select the new one as the default mail folder, restart Pegasus Mail.

2. Rebuild HIERARCH.PM (the file that maintains the Folder list), but ONLY if you don't use Trays in your Folder list (a rebuild will remove any Tray structure). To do a rebuild, close Pegasus Mail, rename the HIERARCH.PM file located in your New mailbox directory, start Pegasus Mail. It will poll all folder files to populate the Folder list, creating a new HIERARCH.PM file in the process.

Thanks again Brian,

I am afraid to mess with Pegasus to much, as I am afraid I could lose data. Since it seems stable right now, even though I still show 2 email received folders, and sometimes 4-5, I think I will not touch it. Now if we could share a screen, and you walked me through, I would do that?

Paul

I don't do remote support like that. If your installation is a default one where the program files and mail data is all i C:\Pmail then it is extremely easy to backup Pegasus Mail simply by making a copy of C:\Pmail. You can then attempt fixes and should something unexpected happen, you simply revert to the copy.

If you don't know the details of your installation, go to Help > About Pegasus Mail then click the Info button. Copy the entire content of the resulting display and paste it into a reply. I contains the details of the installation but nothing personal or security related. I am happy to take a look a that and then post a step-by-step of how I would approach solving the issue although an important question is: Do you have a Tray structure in your folder list, and if so, how onerous would it be to recreate it?

Brian,

First question....all my issues are in email mail received. I still have 2 identical folders...but when I look at the files in Explorer I see I have multible .pmm .pmi combos? Should I only have one pair?

So here it is..

Pegasus Mail for Microsoft Windows
Copyright (C) 1992-2022, David Harris, all rights reserved
Electronic mail to support@pmail.gen.nz.

WinPMail version: Version 4.80.1028, Jan 16 2022, build ID 1028
Language resources: Standard UK English resources (EN,0,LL)
Extension Manager version: 1.14
Operating mode: Standalone
User name and ID: Admin, 0
Windows version: 6.2
Windows flag word: 0
WINPMAIL.EXE directory: C:\PMAIL\Programs
Home mailbox location: C:\PMAIL\MAIL\ADMIN
New mailbox location: C:\PMAIL\MAIL\Admin
TMP environment variable: C:\Users\2000\AppData\Local\Temp
TEMP environment variable: C:\Users\2000\AppData\Local\Temp
LAN-based SMTP support: N, N, N
NetWare MHS support: N, N, N
Built-in TCP/IP support: Enabled

• WINSOCK version: WinSock 2.0
• WINSOCK path: WSOCK32.DLLCommandline: -roam -AActive -Z options: 32768PMR variable: (None)PML variable: (None)MAI variable: (None)NB variable: (None)Autofiltering folders: 0 (0 active, 0 inactive)Last new mail count: 639Message size soft limit: 0 bytesMessage size hard limit: 0 bytesAttachment size soft limit: 0 bytesAttachment size hard limit: 0 bytes

PMM and PMI pairs are for each Pegasus Mail folder you have. So number should match to your folders.

In my setup, I have program to rename folders so they have names linked to folder.
Old DOS version allowed one to rename folders easily. I wrote program to do same.
So my folders have names versus having most be FOL*.

ls .PMM .PMI -1
1440.PMI
1440.PMM
ACCOUNT.PMI
ACCOUNT.PMM
AFT.PMI
AFT.PMM
ALUMNI.PMI
ALUMNI.PMM
AMAZON.PMI
AMAZON.PMM
AMZOLD.PMI
AMZOLD.PMM
ANALOGX.PMI
ANALOGX.PMM
BACKUP.PMI
BACKUP.PMM
BILL521.PMI
BILL521.PMM
BLOODBANK.PMI
BLOODBANK.PMM
BOYCOTT.PMI
BOYCOTT.PMM
BRAIN.PMI
BRAIN.PMM
COLLECTZ.PMI
COLLECTZ.PMM
COPY1314.PMI
COPY1314.PMM
COPY2000.PMI
COPY2000.PMM
COPY2001.PMI
COPY2001.PMM
COPY2002.PMI
COPY2002.PMM
COPY2003.PMI
COPY2003.PMM
COPY2004.PMI
COPY2004.PMM
COPY2005.PMI
COPY2005.PMM
COPY2006.PMI
COPY2006.PMM
COPY2007.PMI
COPY2007.PMM
COPY2008.PMI
COPY2008.PMM
COPY2009.PMI
COPY2009.PMM
COPY2010.PMI
COPY2010.PMM
COPY2011.PMI
COPY2011.PMM
COPY2012.PMI
COPY2012.PMM
COPY2015.PMI
COPY2015.PMM
COPY2016.PMI
COPY2016.PMM
COPY2017.PMI
COPY2017.PMM
COPY2018.PMI
COPY2018.PMM
COPY2019.PMI
COPY2019.PMM
COPY2020.PMI
COPY2020.PMM
COPY2021.PMI
COPY2021.PMM
COPY2022.PMI
COPY2022.PMM
COPYSELF.PMI
COPYSELF.PMM
C.PMI
C.PMM
CUSTCARE.PMI
CUSTCARE.PMM
DAD1.PMI
DAD1.PMM
DAD2.PMI
DAD2.PMM
DAD.PMI
DAD.PMM
DHARRIS.PMI
DHARRIS.PMM
DISNEY.PMI
DISNEY.PMM
DONNA_SUMMERS.PMI
DONNA_SUMMERS.PMM
EBAYOLD2.PMI
EBAYOLD2.PMM
EBAYOLD.PMI
EBAYOLD.PMM
EBAY.PMI
EBAY.PMM
ELAINE1.PMI
ELAINE1.PMM
ELAINE2.PMI
ELAINE2.PMM
ELAINE3.PMI
ELAINE3.PMM
ELAINE.PMI
ELAINE.PMM
FEDORA.PMI
FEDORA.PMM
G4L0408.PMI
G4L0408.PMM
G4L0909.PMI
G4L0909.PMM
G4L1011.PMI
G4L1011.PMM
G4L1213.PMI
G4L1213.PMM
G4L1418.PMI
G4L1418.PMM
G4L1920.PMI
G4L1920.PMM
G4L2122.PMI
G4L2122.PMM
G4L2324.PMI
G4L2324.PMM
G4L.PMI
G4L.PMM
G4U.PMI
G4U.PMM
GFT.PMI
GFT.PMM
GRC.PMI
GRC.PMM
GRUB.PMI
GRUB.PMM
HARLEY.PMI
HARLEY.PMM
HERC-XENA.PMI
HERC-XENA.PMM
IBM.PMI
IBM.PMM
JAY.PMI
JAY.PMM
JUNK.PMI
JUNK.PMM
KERNEL.PMI
KERNEL.PMM
KEVIN.PMI
KEVIN.PMM
KUENTOS.PMI
KUENTOS.PMM
LIBRE.PMI
LIBRE.PMM
LINUX.PMI
LINUX.PMM
LYNDAE.PMI
LYNDAE.PMM
MAIN2003.PMI
MAIN2003.PMM
MAIN2004.PMI
MAIN2004.PMM
MAIN2005.PMI
MAIN2005.PMM
MAIN2006.PMI
MAIN2006.PMM
MAIN2007.PMI
MAIN2007.PMM
MAIN2008.PMI
MAIN2008.PMM
MAIN.PMI
MAIN.PMM
MERCURY.PMI
MERCURY.PMM
MOM-ORG.PMI
MOM-ORG.PMM
MOM.PMI
MOM.PMM
OPENCOB.PMI
OPENCOB.PMM
OXFORD.PMI
OXFORD.PMM
PMAIL2020.PMI
PMAIL2020.PMM
PMAIL2021.PMI
PMAIL2021.PMM
PMAIL2022.PMI
PMAIL2022.PMM
PMAIL2023.PMI
PMAIL2023.PMM
PMAIL2024.PMI
PMAIL2024.PMM
PMAIL2025.PMI
PMAIL2025.PMM
PMAIL.PMI
PMAIL.PMM
PM-NEWS.PMI
PM-NEWS.PMM
REDHAT.PMI
REDHAT.PMM
SALIVE.PMI
SALIVE.PMM
SPAMH.PMI
SPAMH.PMM
SPAM.PMI
SPAM.PMM
SQUID.PMI
SQUID.PMM
SYSLINUX.PMI
SYSLINUX.PMM
TIGHTVNC.PMI
TIGHTVNC.PMM
TISHAWNNA.PMI
TISHAWNNA.PMM
USPS2018.PMI
USPS2018.PMM
USPS2019.PMI
USPS2019.PMM
USPS2020.PMI
USPS2020.PMM
USPS2021.PMI
USPS2021.PMM
USPS2022.PMI
USPS2022.PMM
USPS.PMI
USPS.PMM
WATT.PMI
WATT.PMM
WEBCAL.PMI
WEBCAL.PMM
WGET2.PMI
WGET2.PMM
ZHAOPEI.PMI
ZHAOPEI.PMM

Just way I like to see things. Don't like having to figure which pair is which.

@msetzerii explained the association of .pmm/.pmi file pairs with Pegasus Mail folders. An exception is the New Mail folder. It does not have an associated file pair. I simply lists all messages that exist in the form of new messages (.cnm files).

You said, "email mail received" but IIRC your the folders you are referring to are named "email received". Also, IIRC, when you right-click on each one of them in the folder list and check their folder information, they both show the same filename. If that remains the case, AND changes made in the message content in one of them is reflected in the other one, then you will have to decide whether you want to take on the challenge of removing one of them from the folder list. I don't know what this would entail, but I suspect some trial and error may be required in which case backups with preparation for restoration would be important. I am traveling for the next 7 days so may not be readily available until I get home. I would also want a new discussion dedicated to that so if you want to pursue it, I suggest starting a new discussion sometime the later part of next week with a subject related to removing a duplicate folder in the folder list.

Brian.

So I am getting multiple folders of e mail received It’s starts with 2 then multiplies to
Many duplicates the more I use in Pegasus. Very odd. Sometimes I get error saying can not open

`

The image indicates that your total number of folders must be huge considering the image contains 31 folder list entries yet the vertical scroll bar is tiny at the top. It looks like you are saving search results. The image shows 5 recent search results folders and then a bunch of link folder at the bottom that appear might be just the start of the link folders listing. I assume these are search results folders (magnifying glass in their icon).

What I am getting at is that I wonder if your folder quantity is challenging the capabilities of HIERARCH.PM.

Additionally, two of the folder in the image appear to contain multiple tens of thousands of messages which reinforces my thinking that this mailbox is huge.

That said, I don't think any of that explains why the "e-mail received" folder entries are multiplying in the folder list. By design, Pegasus Mail will automatically create the "default mail folder" if it doesn't exist, but in this case Pegasus Mail appears to be creating entries in the folder list that reference the same physical folder files. I am clueless as to why but will try to get some clues.

In the meantime, please confirm that your mailbox directory (C:\PMAIL\MAIL\ADMIN) is excluded from active scanning by your anti-malware product.

Also consider doing some archiving and link folder cleanup.

Thx Brian

tHX FOR BEING THERE....

I have been using Pegaus since the 1990s...so I guess my folders are big.

Is there anyway I can call you...trying to understand your language is very difficult. You can send me your phone via 2001@VINEYARD.NET

Looking at my folder files (PMM) I tend to split larger ones up.

10900661 Jun 12 14:16 1440.PMM
455005 Jul 26 20:24 ACCOUNT.PMM
144299072 Sep 11 00:05 AFT.PMM
43229 Jun 12 14:16 ALUMNI.PMM
127584428 Sep 7 08:41 AMAZON.PMM
30555844 Jun 12 14:16 AMZOLD.PMM
97654 Jun 12 14:16 ANALOGX.PMM
1618264 Jun 12 14:16 BACKUP.PMM
1835103 Jun 12 14:16 BILL521.PMM
845959 Jun 12 14:16 BLOODBANK.PMM
1722731 Sep 9 15:37 BOYCOTT.PMM
11709560 Sep 10 10:32 BRAIN.PMM
1400621 Jun 12 14:16 COLLECTZ.PMM
11442698 Jun 12 14:16 COPY1314.PMM
5909181 Jun 12 14:16 COPY2000.PMM
3141029 Jun 12 14:16 COPY2001.PMM
2577542 Jun 12 14:16 COPY2002.PMM
2494320 Jun 12 14:16 COPY2003.PMM
2233335 Jun 12 14:16 COPY2004.PMM
4926030 Jun 12 14:16 COPY2005.PMM
4055222 Jun 12 14:16 COPY2006.PMM
9116474 Jun 12 14:16 COPY2007.PMM
5039602 Jun 12 14:16 COPY2008.PMM
6068156 Jun 12 14:16 COPY2009.PMM
3848943 Jun 12 14:16 COPY2010.PMM
4923642 Jun 12 14:16 COPY2011.PMM
7171755 Jun 12 14:16 COPY2012.PMM
3752547 Jun 12 14:16 COPY2015.PMM
7374846 Jun 12 14:16 COPY2016.PMM
24672961 Jun 12 14:16 COPY2017.PMM
18776468 Jun 12 14:16 COPY2018.PMM
5683450 Jun 12 14:16 COPY2019.PMM
5858258 Jun 12 14:16 COPY2020.PMM
9826919 Jun 12 14:16 COPY2021.PMM
16594859 Sep 10 10:29 COPY2022.PMM
16577247 Sep 10 10:38 COPY2023.PMM
12018438 Sep 10 10:38 COPY2024.PMM
8310008 Sep 10 10:38 COPY2025.PMM
6707595 Sep 12 09:21 COPYSELF.PMM
19351489 Jun 12 14:16 C.PMM
89136 Sep 11 03:32 CUSTCARE.PMM
17738411 Jun 12 14:16 DAD1.PMM
126952106 Jun 12 14:16 DAD2.PMM
600822440 Jun 12 14:16 DAD.PMM
29999697 Sep 11 03:40 DHARRIS.PMM
1358425 Jun 12 14:16 DISNEY.PMM
156918 Sep 11 03:32 DONNA_SUMMERS.PMM
224455560 Jun 12 14:16 EBAYOLD2.PMM
105209664 Jun 12 14:16 EBAYOLD.PMM
285340217 Sep 12 01:08 EBAY.PMM
6565751 Jun 12 14:16 ELAINE1.PMM
3512268 Jun 12 14:16 ELAINE2.PMM
65353510 Jun 12 14:16 ELAINE3.PMM
228349193 Sep 9 09:25 ELAINE.PMM
41119475 Sep 12 09:11 FEDORA.PMM
22634457 Jun 12 14:16 G4L0408.PMM
5267330 Jun 12 14:16 G4L0909.PMM
7377082 Jun 12 14:16 G4L1011.PMM
6314871 Jun 12 14:16 G4L1213.PMM
70369989 Jun 12 14:16 G4L1418.PMM
18388202 Jun 12 14:16 G4L1920.PMM
43014624 Jun 12 14:16 G4L2122.PMM
46109889 Jun 12 14:16 G4L2324.PMM
69065658 Sep 12 06:07 G4L.PMM
10111330 Jun 12 14:16 G4U.PMM
389273 Jun 12 14:16 GFT.PMM
5639344 Jun 12 14:16 GRC.PMM
35336257 Jul 30 10:08 GRUB.PMM
198538472 Jul 25 02:23 HARLEY.PMM
16494233 Jun 12 14:16 HERC-XENA.PMM
976601 Sep 1 22:35 IBM.PMM
6500235 Jun 12 14:16 JAY.PMM
128 Jun 12 14:16 JUNK.PMM
314633 Jun 12 14:16 KERNEL.PMM
112934979 Sep 8 14:50 KEVIN.PMM
103266562 Sep 5 14:06 KUENTOS.PMM
60677606 Aug 31 12:33 LIBRE.PMM
484133 Jun 12 14:16 LINUX.PMM
56105 Jun 12 14:16 LYNDAE.PMM
3883411 Jun 12 14:16 MAIN2003.PMM
25795255 Jun 12 14:16 MAIN2004.PMM
11316316 Jun 12 14:16 MAIN2005.PMM
1481627 Jun 12 14:16 MAIN2006.PMM
8007387 Jun 12 14:16 MAIN2007.PMM
1921887 Jun 12 14:16 MAIN2008.PMM
97234 Sep 2 16:24 MAIN.PMM
1576429 Jun 12 14:16 MERCURY.PMM
190955334 Jul 30 10:28 MOM-ORG.PMM
176119303 Sep 12 06:03 MOM.PMM
19480771 Jul 31 19:28 OPENCOB.PMM
101792738 Sep 12 11:18 OXFORD.PMM
7268219 Jun 12 14:16 PMAIL2020.PMM
14025018 Jun 12 14:16 PMAIL2021.PMM
26709332 Jun 12 14:16 PMAIL2022.PMM
25654243 Jun 12 14:16 PMAIL2023.PMM
12097793 Jun 12 14:16 PMAIL2024.PMM
16038131 Jun 12 14:16 PMAIL2025.PMM
5343303 Sep 4 20:46 PMAIL.PMM
121071 Aug 2 10:56 PM-NEWS.PMM
6247806 Aug 14 02:08 REDHAT.PMM
233725 Aug 20 10:31 SALIVE.PMM
22723 Jun 12 14:16 SPAMH.PMM
128 Jun 12 14:16 SPAM.PMM
31988705 Aug 30 04:00 SQUID.PMM
5027354 Aug 1 08:00 SYSLINUX.PMM
55865616 Aug 24 22:09 TIGHTVNC.PMM
28944772 Sep 9 15:36 TISHAWNNA.PMM
8233850 Jun 12 14:16 USPS2018.PMM
6750320 Jun 12 14:16 USPS2019.PMM
6842019 Jun 12 14:16 USPS2020.PMM
13970956 Jun 12 14:16 USPS2021.PMM
13902715 Jun 12 14:16 USPS2022.PMM
24557811 Sep 3 02:48 USPS.PMM
20913 Jun 12 14:16 WATT.PMM
2285097 Jun 12 14:16 WEBCAL.PMM
2131539 Jul 9 09:16 WGET2.PMM
86402664 Jul 8 17:49 ZHAOPEI.PMM

Sorry @papazulu, I won't do that.

Since my last post I have received a response from David Harris, the developer of Pegasus Mail, about your multiple "e-mail received" issue. Below is his response. It reinforces my suspicion that active scanning of the mailbox directory by your anti-virus product could be the problem. Excluding the directory C:\PMAIL\MAIL\ADMIN from active scanning should be your next step.

From David Harris:
Just a thought... If he has a slow or poorly-written A/V package, it may be blocking access to the file any time something is written to it. Pegasus Mail sees the blockage as "folder doesn't exist or is damaged", so it creates a new one.

This is pure speculation - I haven't made any attempt to look through the code to see if it's what's happening, but it's certainly plausible. Ask him to disable his A/V package for a while, or to exclude his mailbox directory from its depredations, and see if that changes the behaviour.

Bizarre, unpredictable and unrepeatable problems in this category frequently come down to interference from A/V systems, so it's always worth checking that any time you see a strange-looking file-related problem.