On 21 Mar 2008 Pegasus Mail & Mercury - Automated Email <NoReply@praktit.se> wrote:
> Hi,
>
> I am using Windows XP Pro with Pegasus 4.41 Win 32. I also use AVG antivirus.
>
> Recently when closing Pegasus I am getting the message Data error
> encountered - Probable invalid offset in index record. I also was
> losing messages, they just disappeared.
The folder activated on closing is generally the deleted messages folder and usually you can fix this by manually deleting the deleted messages folder before exiting.
>
> The file mentioned is about 300 mb large. It is the largest file in
> that directory. There is sufficient space on the hd.
>
> Reindexing the folder didnot make the problem go away.
>
> So I backupped the entire folder, had Windows check for hard disk
> errors and repair them.
>
> When I copied back the folder I reindexed the folder, even got back
> some of my missing messages, so everything was alright.
>
> Well, for just two days. Now the error is back and I am again losing
> messages.
1. Move all the messages you want to save to a temp folder and
delete all the messages in the original folder.
2. Use the right click "recover deleted space" to remove all
messages from the folder.
3. If step 2 works then simply move all of the messages from the
temp folder back to the original folder and delete the temp
folder.
4. If step 2 fails then delete the original folder and rename the
temp folder to match the original name. Reset the filters
pointing to this folder.
>
> It is the same folder, the same that is causing the issues.
>
> I have looked around on this forum but couldnt find anything that would
> solve my problem. The stuff I did find was way over my head (with Perl
> solutions etc :(
>
> Anybody any idea if there is a solution to my problem?
One thing you can do to prevent this from reoccurring is to make sure AVG is not automatically scanning all files in the Pegasus Mail directories. Interference from the anti-virus autoprotect is the most common reason for folder corruption.
>
> Ictinus
>
>
