<P>It sounds like your folder set-up is trashed.  The .cnm files are the individual messages in the new mail folder.  Try copying them using windows explorer to a safe place, and then do a complete new install of Pegasus Mail to a different folder.  Copy the cnm files to your this second new mail folder and try again.  Avoid duplicating names of folders.</P> <P mce_keep="true"> </P>

<p class="MsoNormal" style="">Hello, I am a new user of Pegasus. I installed version 4.41 today. I then downloaded all the e-mails that had been stored on the server at my ISP. The 1<sup>st</sup> minor problem I had was it wouldn’t download some of the e-mails with attachments. Most were ok, just a few wouldn’t move. I was getting an error message something like it was timing out, so I changed the default timeout for network connections to a longer time, but it didn’t make any difference. <span style=""></span> Then I started to make subfolders to put the e-mails in. I started a new folder tree & then added a subfolder to it. That seemed to work, so I tried to make a 2<sup>nd</sup> folder tree. But the tree just came as a new folder in the original tree under ‘My mailbox’ with the same name as the new folder in the 2<sup>nd</sup> tree. I thought that I had done it wrong, so I tried again with the same result. Now I have 4 identical folders, one in the 2<sup>nd</sup> tree where I wanted it & the other 3 in the original tree. After making the 1<sup>st</sup> one I moved the e-mails into it that I wanted there. When the other 3 appeared, they had copies of the same e-mails that I had moved into the 1<sup>st</sup> folder in the new tree. So I tried to delete the 3 extra folders that I didn’t want & was told I couldn’t. I then deleted the messages in one of those folders & found that the messages disappeared from all 4 at once. Then I tried again to delete the folders. I am a bit hazy here what the exact sequence of events is, but I started getting error messages from ‘Pegasus Mail for Windows’ saying that Pegasus Mail for Windows has encountered a problem and needs to close. Then when I restart Pegasus I get a notice that ‘Mailbox is locked’. The first time I got this I closed everything & restarted the computer. Then I still got the message, so I pressed continue to see if it would work. When It opens up now, it goes to My mailbox, but when I try to open New mail, I get the mcsft error message saying that it has encountered a problem & has to close. Sometimes immediately & sometimes after some or all of the messages have loaded.<u1:p></u1:p> </p> <p class="MsoNormal" style=""> </p><p class="MsoNormal" style="">Also during this process, the 4 folders that are the same name, renamed themselves to ‘P94B9A5Z.MAI & placed a folder on the desktop. Inside the folder is a file named: COUNTERS.PM. Each time I try to delete these folders I get another error message with several possibilities & then it says that: ‘You may need to remove the directory manually using Windows Explorer or a similar file management utility.’  </p><p class="MsoNormal" style=""> </p><p class="MsoNormal" style="">I only have one user & e-mail address set up. I have 1440 messages in the New mail folder that I want to go through & delete some & organize the rest. Also, before I downloaded the e-mails from my ISP, I changed the location that I store the e-mails in. I couldn’t tell if it worked properly, but when I go to the location that I told Pegasus to store the e-mails in, there are a lot of files of various sizes, the majority of which are a bunch of letters & numbers with the extension .CNM. Does this sound like stored e-mails? There is also a subfolder here called RmtFiles that is empty. <span style=""></span> </p><p class="MsoNormal" style=""> </p><p class="MsoNormal" style="">I am using WinXP home, service pack 2, with 1GB of ram. I am a little behind in updates, don’t know if it has any relevance to the current problem. <u1:p> </u1:p> Can anyone help?<u1:p>  </u1:p></p> <p class="MsoNormal" style=""> </p><p class="MsoNormal" style="">Thanks<o:p></o:p></p> <p class="MsoNormal" style=""> </p><p class="MsoNormal" style="">mailuser<o:p></o:p></p> <p class="MsoNormal" style=""><o:p></o:p></p>