Cannot see the body in Message view but can in Raw view

scott_va

posted Jun 17 '08 at 9:31 pm

Just want to close the loop on this issue. First things first: Thanks to Martin and Thomas for their assistance. Martin led me to the solution via PM. Here is what he told me:

Looking at the raw view, I see that it was defined as multipart/alternative which is a

pretty good sign that there is/was a Text and an Html part. The boundary

statements also suggest the same. But there is no html part.

Also the end of message is marked by a "-- End" line. The "--" is part of a signal for

mime multipart boundary markers.

So basically it is broken. How, I cannot begin to guess, sorry.

Which was indeed the case.  Some changes to the application and all is well.  Thanks again for the help!

   Scott

Just want to close the loop on this issue.&nbsp; First things first:&nbsp; Thanks to Martin and Thomas for their assistance.&nbsp; Martin led me to the solution via PM.&nbsp; Here is what he told me: <BLOCKQUOTE><PRE wrap="">Looking at the raw view, I see that it was defined as multipart/alternative which is a pretty good sign that there is/was a Text and an Html part. The boundary statements also suggest the same. But there is no html part. Also the end of message is marked by a "-- End" line. The "--" is part of a signal for mime multipart boundary markers. So basically it is broken. How, I cannot begin to guess, sorry. </PRE></BLOCKQUOTE><PRE wrap="">Which was indeed the case. Some changes to the application and all is well. Thanks again for the help!</PRE><PRE wrap="">&nbsp; Scott</PRE>

scott_va

posted May 23 '08 at 8:37 pm

I have an application that is sending notifications. When I try to view the message through pmail (IMAP) client, I cannot see the body when in Message view. But I see the following in Raw view:

Return-path: <>
Received: from [CENSORED] ([CENSORED])
by [CENSORED]
(iPlanet Messaging Server 5.2 HotFix 2.01 (built Aug 26 2004))
with ESMTP id <0K1B00II1XTLGR@[CENSORED]> for [CENSORED];
Fri, 23 May 2008 12:29:45 -0400 (EDT)
Received: from localhost ([CENSORED])
by [CENSORED] (Sun Java System Messaging Server 6.2-6.01 (built Apr 3
2006)) with SMTP id <0K1B00AO6XTKXR30@[CENSORED]> for
[CENSORED] (ORCPT [CENSORED]); Fri,
23 May 2008 12:29:44 -0400 (EDT)
Date: Fri, 23 May 2008 12:29:44 -0400 (EDT)
Date-warning: Date header was inserted by [CENSORED]
From: <>
Subject: Travel Manager Correspondence
To: [CENSORED]
Message-id: <0K1B00AO7XTKXR30@[CENSORED]>
MIME-version: 1.0
X-Mailer: TravelManager 1.0 Mailer
Content-type: Multipart/Mixed; boundary=TravelManagerProg01Boundary
Original-recipient: rfc822;[CENSORED]

--TravelManagerProg01Boundary
Content-Type: text/plain; charset=US-ASCII
Content-Transfer-Encoding: 7BIT
Content-description: Mail message body


[CENSORED]

You have a document ([CENSORED]) that requires your attention.




--TravelManagerProg01Boundary--

I can see the body if I view this message with the web viewer, or if I forward it elsewhere. I also tried this with the Thunderbird (IMAP) client and got the same behavior. I am willing to guess it is a problem in the format of the generated message. Can anyone tell me what it is about this message that causes the body to be blank, so I can advise the developer what corrective action I need? So far I only get the response that they cannot reproduce the issue in their test environment. Thanks in advance for any guidance you might be able to provide.

Scott

I have an application that is sending notifications.&nbsp; When I try to view the message through pmail (IMAP) client, I cannot see the body when in Message view.&nbsp; But I see the following in Raw view:<blockquote>Return-path: &lt;&gt; Received: from [CENSORED] ([CENSORED]) &nbsp;by [CENSORED] &nbsp;(iPlanet Messaging Server 5.2 HotFix 2.01 (built Aug 26 2004)) &nbsp;with ESMTP id &lt;0K1B00II1XTLGR@[CENSORED]&gt; for [CENSORED]; &nbsp;Fri, 23 May 2008 12:29:45 -0400 (EDT) Received: from localhost ([CENSORED]) &nbsp;by [CENSORED] (Sun Java System Messaging Server 6.2-6.01 (built Apr&nbsp; 3 &nbsp;2006)) with SMTP id &lt;0K1B00AO6XTKXR30@[CENSORED]&gt; for &nbsp;[CENSORED] (ORCPT [CENSORED]); Fri, &nbsp;23 May 2008 12:29:44 -0400 (EDT) Date: Fri, 23 May 2008 12:29:44 -0400 (EDT) Date-warning: Date header was inserted by [CENSORED] From: &lt;&gt; Subject: Travel Manager Correspondence To: [CENSORED] Message-id: &lt;0K1B00AO7XTKXR30@[CENSORED]&gt; MIME-version: 1.0 X-Mailer: TravelManager 1.0 Mailer Content-type: Multipart/Mixed; boundary=TravelManagerProg01Boundary Original-recipient: rfc822;[CENSORED] --TravelManagerProg01Boundary Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7BIT Content-description: Mail message body &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; [CENSORED]&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You have a document ([CENSORED]) that requires your attention.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 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--TravelManagerProg01Boundary-- </blockquote>&nbsp;I can see the body if I view this message with the web viewer, or if I forward it elsewhere.&nbsp; I also tried this with the Thunderbird (IMAP) client and got the same behavior.&nbsp; I am willing to guess it is a problem in the format of the generated message.&nbsp; Can anyone tell me what it is about this message that causes the body to be blank, so I can advise the developer what corrective action I need?&nbsp; So far I only get the response that they cannot reproduce the issue in their test environment.&nbsp; Thanks in advance for any guidance you might be able to provide.&nbsp;Scott&nbsp;

Thomas R. Stephenson

posted May 23 '08 at 8:46 pm

Can't really work with the pasted message text, I'd need the actual message. Could you send a copy as a zipped attachment to techsupp@tstephenson.com. Since this is HTML I suspect that Martin would need to see this as well.

Can't really work with the pasted message text, I'd need the actual message.&nbsp; Could you send a copy as a zipped attachment to techsupp@tstephenson.com.&nbsp; Since this is HTML I suspect that Martin would need to see this as well.&nbsp;

scott_va

posted May 23 '08 at 10:28 pm

Thomas,

Thanks for the fast response!

I saved the message to a file and zipped it up. Other than the censoring I did for posting on-line, the saved message looks identical to the posting. I will send it to you shortly for your review. I wanted to point out that I don't think this is an HTML message, but just in case it is being interpreted as such how do I get it to Martin?

Thanks again for your assistance.

Scott

Thomas,&nbsp; Thanks for the fast response!&nbsp; I saved the message to a file and zipped it up.&nbsp; Other than the censoring I did for posting on-line, the saved message looks identical to the posting. I will send&nbsp;it to you&nbsp;shortly for your review.&nbsp;I wanted to point out that I don't think this is&nbsp;an HTML message, but just in case it is being interpreted as such how do I get it to Martin? &nbsp;Thanks again for your assistance.&nbsp; &nbsp;Scott

irelam

posted May 25 '08 at 1:17 am

Hello,

send a copy of the original message to me at irelam@telus.net

Thanks

Martin

Hello,&nbsp;&nbsp;&nbsp; send a copy of the original message to me at irelam@telus.netThanks&nbsp;&nbsp;&nbsp;&nbsp; Martin &nbsp;

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