<p>Go to File | Network configuration | General and turn on "Create Internet session logs (advanced diagnostic use only)"   Checking this control tells Pegasus Mail to create special log files that show the entire exchange of information between it and the servers it connects to. Each session will be created in a file called TCPxxxx.WPM in your home mailbox directory (the "xxxx" is replaced by four digits). Creating session logs will slow down the performance of your system somewhat, and you should be aware that any username and password information exchanged between Pegasus Mail and the server will be shown in the log, *even* if you use SSL to secure the connection. Session logs are primarily useful if you need to debug a problem between Pegasus Mail and one of the servers it connects to - you should enable the option only on instructions from a system administrator or from Pegasus Mail technical support. [ Technical note: this control has the same effect as using a "-Z 32" commandline switch when you run Pegasus Mail ] You can now try again to send/receive the mail and then look at the resulting TCP/IP debug file.  Review of this file will tell you exactly what is going on between WinPMail and the server. Once we find out what is going on we can be a lot more helpful.</p><p> </p>

<DIV>I've been using Pegasus for years -- e-mail switched 1 & 1/2 yrs. ago from adelphia to roadrunner when Time Warner took over but they've consistantly been of NO HELP w/any difficulties experienced with Pegasus!  I use Avant as the browser.  Recently updated to Avant's (11.6 build 20) version and am now unable to get e-mail to download into Pegusas from the web.  With hundreds of folders w/hundreds of files saved in Pegasus from e-mail; I don't want to switch to a compatible Time Warner server such as Internet Exlporer w/Outlook Express!  BUT...I'm stuck!  Can only review e-mail by going to webmail.roadrunner.com now but can't bring anything into Pegasus at all!</DIV> <DIV> </DIV> <DIV>Always had SAME settings for retrieving e-mail <A href="mailto:pop-server@roadrunner.com">pop-server@roadrunner.com</A> to receive and <A href="mailto:stmp-server@roadrunner.com">smtp-server@roadrunner.com</A> to send and can still send but cannot pull anything in from browser.  Is this another problem between Time Warner and Pegasus?  Is it due to the auto-upgrade of Avant?  Or what?  I'm stumped.  I would so appreciate your help.  Thank you.  D</DIV>