[quote user="OldManRiver"]
- Move the Email to the appropriate mailbox (the rules tool does not always do this),
[/quote]
In that case you need to rework the rule. While there is a to-do list for Mercury, there aren't any known problems with the rule engine - it's been around for well over a decade now and is quite proven. If a rule isn't working the way you expect, then you need to reconsider the expression or terms you're using to trigger it.
As for the rest... You can proceed in one of two ways:
- You could create a rule that executes external program that does the processing you need.
- You could create a Mercury policy that passes the message off to an external program.
Cheers!
-- David --
[quote user="OldManRiver"]<ol><li>Move the Email to the appropriate mailbox (the rules tool does not always do this),</li></ol><p>[/quote]
In that case you need to rework the rule. While there is a to-do list for Mercury, there aren't any known problems with the rule engine - it's been around for well over a decade now and is quite proven. If a rule isn't working the way you expect, then you need to reconsider the expression or terms you're using to trigger it.
As for the rest... You can proceed in one of two ways:
</p><ol><li>You could create a rule that executes external program that does the processing you need.</li><li>You could create a Mercury policy that passes the message off to an external program.</li></ol>Extracting the attachment to the directory is probably possible using a rule (depends on whether or not the excel attachment explicitly includes a recognizable file extension, but it almost certainly will). Printing is a little more complicated - you *might* be able to do this from a "Run a prorgam" rule, but that depends on your system and the applications you have available. The policy or external program approach would give you the greatest flexibility in how you proceed.
Cheers!
-- David --
