Community Discussions and Support
Problems sending attachments

Thomas:

 The only difference with the current configuration was the MIME option. I changed it and it seems the problem has been solved.

 

Thank for your support!

 Angel

<P>Thomas: </P> <P> The only difference with the current configuration was the MIME option. I changed it and it seems the problem has been solved.</P> <P mce_keep="true"> </P> <P>Thank for your support!</P> <P> Angel</P>

Ji!

 

I have been experimenting some problems when I sent attachments in the emails. Sometimes the people who receives the email is not able to reed the attachment. The file is there, but it seems the email has lost some information about it.

 

Some time when I sent emails to multiple address some of the people can read the attach without problems and other can't. And the people with problems seems be always the same.

I have experimented the problem sending the emails to myself. Some times I'm not able to extract the data from the emais I wrote!

 

If I work with the email saving and renaming the file usually I recover it, but for the standard user this is too complex and I finally resend the email from a Yahoo! account.

 

I'm using the 4.41 version.

 

Has someone experimented a similar probles?. We are many user in the office and it happened in all the accounts. 

 

I will apreciate any help about this.

 

Best regards

 

Angel

 

 

 

This is an example about how the people find the email in their system

 

> //--------------------------------------------------------------------

> // Angel E. Brisighelli Rumbo Sur S.R.L. //

> mailto:angelB@rumbosur.com.ar San Martín 350 //

> http://www.rumbosur.com.ar // Tel. (054-2901) 421139/422441 Fax:

> (054-2901) 430699/434788 // Ushuaia - Tierra del Fuego, Argentina

> //--------------------------------------------------------------------

>

>

>

>

>

>

> -------------- Enclosure number 1 ----------------

> * This message contains the file 'Tarifario Nacional Alta 2008-2009

> 08Sep.pdf', which has been * uuencoded. If you are using Pegasus Mail,

> then you can use * the browser's eXtract function to lift the original

> contents * out to a file, otherwise you will have to extract the message

> * and uudecode it manually.

>

> begin 660 Tarifario Nacional Alta 2008-2009 08Sep.pdf

> M)5!$1BTQ+C0-)>+CS],-"C,Q(#`@;V)J(#P\+TQI;F5A<FEZ960@,2],(#(U

> M,#`P-"]/(#,U+T4@,3DY,S$Q+TX@-R]4(#(T.3,S-R]((%L@-S4V(#,P,5T^

> M/@UE;F1O8FH-("`@("`@("`@("`@("`@#0IX<F5F#0HS,2`R,PT*,#`P,#`P

> M,#`Q-B`P,#`P,"!N#0HP,#`P,#`Q,#4W(#`P,#`P(&X-"C`P,#`P,#`W-38@

> M,#`P,#`@;@T*,#`P,#`P,3$U,"`P,#`P,"!N#0HP,#`P,#`Q,3DQ(#`P,#`P

 

&lt;P&gt;Ji!&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;I have been experimenting some problems when I sent attachments in the emails. Sometimes the people who receives the email is not able to reed the attachment. The file is there, but it seems the email has lost some information about it. &lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;Some time when I sent emails to multiple address some of the people can read the attach without problems and other can&#039;t. And the people with problems seems be always the same.&lt;/P&gt; &lt;P&gt;I have experimented the problem sending the emails to myself. Some times I&#039;m not able to extract the data from the emais I wrote!&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;If I work with the email saving and renaming the file usually I recover it, but for the standard user this is too complex and I finally resend the email from a Yahoo! account. &lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;I&#039;m using the 4.41 version.&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;Has someone experimented a similar probles?. We are many user in the office and it happened&amp;nbsp;in all the accounts.&amp;nbsp;&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;I will apreciate any help about this.&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;Best regards&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;Angel&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt; &lt;P&gt;This is an example about how the people find the email in their system&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt;&lt;FONT color=#7f0000 size=2&gt; &lt;P align=left&gt;&amp;gt; //--------------------------------------------------------------------&lt;/P&gt; &lt;P align=left&gt;&amp;gt; // Angel E. Brisighelli Rumbo Sur S.R.L. // &lt;/P&gt; &lt;P align=left&gt;&amp;gt; mailto:angelB@rumbosur.com.ar San Mart&iacute;n 350 // &lt;/P&gt; &lt;P align=left&gt;&amp;gt; http://www.rumbosur.com.ar // Tel. (054-2901) 421139/422441 Fax:&lt;/P&gt; &lt;P align=left&gt;&amp;gt; (054-2901) 430699/434788 // Ushuaia - Tierra del Fuego, Argentina&lt;/P&gt; &lt;P align=left&gt;&amp;gt; //--------------------------------------------------------------------&lt;/P&gt; &lt;P align=left&gt;&amp;gt;&lt;/P&gt; &lt;P align=left&gt;&amp;gt;&lt;/P&gt; &lt;P align=left&gt;&amp;gt;&lt;/P&gt; &lt;P align=left&gt;&amp;gt;&lt;/P&gt; &lt;P align=left&gt;&amp;gt;&lt;/P&gt; &lt;P align=left&gt;&amp;gt;&lt;/P&gt; &lt;P align=left&gt;&amp;gt; -------------- Enclosure number 1 ----------------&lt;/P&gt; &lt;P align=left&gt;&amp;gt; * This message contains the file &#039;Tarifario Nacional Alta 2008-2009&lt;/P&gt; &lt;P align=left&gt;&amp;gt; 08Sep.pdf&#039;, which has been * uuencoded. If you are using Pegasus Mail,&lt;/P&gt; &lt;P align=left&gt;&amp;gt; then you can use * the browser&#039;s eXtract function to lift the original&lt;/P&gt; &lt;P align=left&gt;&amp;gt; contents * out to a file, otherwise you will have to extract the message&lt;/P&gt; &lt;P align=left&gt;&amp;gt; * and uudecode it manually.&lt;/P&gt; &lt;P align=left&gt;&amp;gt;&lt;/P&gt; &lt;P align=left&gt;&amp;gt; begin 660 Tarifario Nacional Alta 2008-2009 08Sep.pdf&lt;/P&gt; &lt;P align=left&gt;&amp;gt; M)5!$1BTQ+C0-)&amp;gt;+CS],-&quot;C,Q(#`@;V)J(#P\+TQI;F5A&amp;lt;FEZ960@,2],(#(U&lt;/P&gt; &lt;P align=left&gt;&amp;gt; M,#`P-&quot;]/(#,U+T4@,3DY,S$Q+TX@-R]4(#(T.3,S-R]((%L@-S4V(#,P,5T^&lt;/P&gt; &lt;P align=left&gt;&amp;gt; M/@UE;F1O8FH-(&quot;`@(&quot;`@(&quot;`@(&quot;`@(&quot;`@#0IX&amp;lt;F5F#0HS,2`R,PT*,#`P,#`P&lt;/P&gt; &lt;P align=left&gt;&amp;gt; M,#`Q-B`P,#`P,&quot;!N#0HP,#`P,#`Q,#4W(#`P,#`P(&amp;amp;X-&quot;C`P,#`P,#`W-38@&lt;/P&gt; &lt;P align=left&gt;&amp;gt; M,#`P,#`@;@T*,#`P,#`P,3$U,&quot;`P,#`P,&quot;!N#0HP,#`P,#`Q,3DQ(#`P,#`P&lt;/P&gt; &lt;P mce_keep=&quot;true&quot;&gt;&amp;nbsp;&lt;/P&gt;&lt;/FONT&gt;

> Ji!
>
> I have been experimenting some problems when I sent attachments in the
> emails. Sometimes the people who receives the email is not able to
> reed the attachment. The file is there, but it seems the email has
> lost some information about it.
>
> Some time when I sent emails to multiple address some of the people
> can read the attach without problems and other can't. And the people
> with problems seems be always the same.
>
> I have experimented the problem sending the emails to myself. Some
> times I'm not able to extract the data from the emais I wrote!
>
> If I work with the email saving and renaming the file usually I
> recover it, but for the standard user this is too complex and I
> finally resend the email from a Yahoo! account.
>
> I'm using the 4.41 version.
>
> Has someone experimented a similar probles?. We are many user in the
> office and it happened in all the accounts.

Try the following format options:

1.  Tools | Options | Sending mail, uncheck "Send attachments as
    separate messages" and "Enable text file autodetection when
    sending attachments". Check "Don't add 'attachment
    information' sections to Multipart messages", and "Generate
    multipart/alternative versions of richtext messages"  

2.  Tools | Options | Messages and replies check "Use MIME
    features"

3.  Tools | Options | Message formatting uncheck everything under
    "Formatting and use of styling in messages"

This should work for all MIME mail clients receiving the mail however there are probably still a number of people using odd webmail and real old mailers that could have problems with the attachments,

>
> I will appreciate any help about this.
>
> Best regards
>
>  
>
> Angel

&amp;gt; Ji! &amp;gt; &amp;gt; I have been experimenting some problems when I sent attachments in the &amp;gt; emails. Sometimes the people who receives the email is not able to &amp;gt; reed the attachment. The file is there, but it seems the email has &amp;gt; lost some information about it. &amp;gt; &amp;gt; Some time when I sent emails to multiple address some of the people &amp;gt; can read the attach without problems and other can&#039;t. And the people &amp;gt; with problems seems be always the same. &amp;gt; &amp;gt; I have experimented the problem sending the emails to myself. Some &amp;gt; times I&#039;m not able to extract the data from the emais I wrote! &amp;gt; &amp;gt; If I work with the email saving and renaming the file usually I &amp;gt; recover it, but for the standard user this is too complex and I &amp;gt; finally resend the email from a Yahoo! account. &amp;gt; &amp;gt; I&#039;m using the 4.41 version. &amp;gt; &amp;gt; Has someone experimented a similar probles?. We are many user in the &amp;gt; office and it happened&amp;nbsp;in all the accounts. Try the following format options: 1.&amp;nbsp; Tools | Options | Sending mail, uncheck &quot;Send attachments as &amp;nbsp;&amp;nbsp;&amp;nbsp; separate messages&quot; and &quot;Enable text file autodetection when &amp;nbsp;&amp;nbsp;&amp;nbsp; sending attachments&quot;. Check &quot;Don&#039;t add &#039;attachment &amp;nbsp;&amp;nbsp;&amp;nbsp; information&#039; sections to Multipart messages&quot;, and &quot;Generate &amp;nbsp;&amp;nbsp;&amp;nbsp; multipart/alternative versions of richtext messages&quot; &amp;nbsp; 2.&amp;nbsp; Tools | Options | Messages and replies check &quot;Use MIME &amp;nbsp;&amp;nbsp;&amp;nbsp; features&quot; 3.&amp;nbsp; Tools | Options | Message formatting uncheck everything under &amp;nbsp;&amp;nbsp;&amp;nbsp; &quot;Formatting and use of styling in messages&quot; This should work for all MIME mail clients receiving the mail however there are probably still a number of people using odd webmail and real old mailers that could have problems with the attachments, &amp;gt; &amp;gt; I will appreciate any help about this. &amp;gt; &amp;gt; Best regards &amp;gt; &amp;gt; &amp;nbsp; &amp;gt; &amp;gt; Angel
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